Complaints

This profile includes complaints for The Law Offices of Travis R. Walker, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Law Offices of Travis R. Walker, P.A. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Law Offices of Travis R. Walker, P.A.

  1100 SE Federal Hwy Stuart, FL 34994-3808

  
• 

  The Law Offices of Travis R. Walker, P.A.

  113 N Monroe Street Tallahassee, FL 32301

• 

  The Law Offices of Travis R. Walker, P.A.

  264 Seminole Ave Palm Beach, FL 33480-7401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB. SECOND RESPONSE.                 COMPLAINT. 22735779
  
  
  On 11/25/24 I had a meeting to sign the updated Truist at 2 PM 
   *** I was told was on a conference call by Ms ******* I waited 40 minutes before he can into the room with Ms ******* He then asked her to go get the trust the other lawyer had prepared, who had quit without notice.
  After 20 more minute Ms ****** said she could not find the trust.
  While she was looking for the trust I said to *** ******* who was always a gentleman, that I should not be charged for the day nor for calling to cancel an appointment because he was sick. 
  *** ****** said he would make sure I wasnt charged.
  *** ****** said there were a a lot of complaints because anyone could charge a client and the invoices would go out without the lead ******** review which is standard practice.
  Now since both Mr ******* the lead ********  and his second ******** have quite you have no-one to verity the invoices which have been used by your employees to justify their worth to the firm.
  *** ****** Quite after signing my trust on 12/6/24. Florida Bar  367494  Witness
  Mail Address:
  ****** & ******* Attorneys at Law, PAWitness to over billing
  ********************************************************************************************
  Office: ************
  If all the work prior to 11/25/24 was lost I should not be billed for totaling $5,226.00
  Please notice the attached invoice has been is different from other invoices. 
  
  
  No description of work done, because they erased all my emails sent from the billing ***** up to 12/6/24  Exhibit  A  
  
  
  12/6/24 This is the date the *** ****** quite.    
  
  
  Why had all three ********s Quite?  In a 6 week period.  Beware
  
  
  Very Sloppy bookkeeping. 12/6/24  billed Paralegal ****** @$555.00/Pr Hr instead of 195/ PR HR.                Exhibit   B
  
  
  Beware  Do not use this firm. I only wish they had included the video and you would know for sure.
  
  
  IM 86 , A 86 YEAR Coast Guard Veteran, weighting 142 LBS, and to have 
  Travis A Walker physically threaten me with his fist 4 from my face he should be disbarred. I had heart surgery 1/7/25 and have been in the hospital 4 times since 12/6/24.
  
  
  
  

   

   

  a young women come in and sayWANT THE PROBLEM. I Said I want to discuss my bill" She said I DONT LIKE YOUR ATTIDUDE.I SAID I ve been here 45 minutes and I have another place to go. She Yelled Good get out of here !! SECURITY!! SECURITY!! I walked slowly out of the front door.Then Security Travis R. Walker, P.A. put his fist 6 inch from my face and said Dont you ever disrespect my women again.I asked who are you? answer Im Travis R. Walker!.I said well why didnt you come into the room and go over the invoices with me?He eventually did look at them and agree they were high, but did not say other than he nwould look over them I am 86yr old gentlemen, a veteran in heart failure, due to have heart surgery early ******* have cancer. To be threatened over charged by Travis R. Walker, P.A. He should be ashamed of himself.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22735979
  
  I am rejecting this response because:On 11/25/24 I had a meeting to sign the updated Truist at 2 PM 
   *** I was told was on a conference call by Ms ******* I waited 40 minutes before he can into the room with Ms ******* He then asked her to go get the trust the other lawyer had prepared, who had quit without notice.
  After 20 more minute Ms ****** said she could not find the trust.
  While she was looking for the trust I said to *** ******* who was always a gentleman, that I should not be charged for the day nor for calling to cancel an appointment because he was sick. 
  *** ****** said he would make sure I wasnt charged.
  *** ****** said there were a a lot of complaints because anyone could charge a client and the invoices would go out without the lead ******** review which is standard practice.
  Now since both Mr ******* the lead ********  and his second ******** have quite you have no-one to verity the invoices which have been used by your employees to justify their worth to the firm.
  *** ****** Quite after signing my trust on 12/6/24. Florida Bar  367494  Witness
  Mail Address:
  ****** & ******* Attorneys at ***, PAWitness to over billing
  ********************************************************************************************
  

  Office: ************

  
  If all the work prior to 11/25/24 was lost I should not be billed for totaling $5,226.00
  Please notice the attached invoice has been is different from other invoices. 
  
  
  No description of work done, because they erased all my emails sent from the billing ***** up to 12/6/24  Exhibit  A  
  
  
  12/6/24 This is the date the *** ****** quite.    
  
  
  Why had all three ********s Quite?  In a 6 week period.  Beware
  
  
  Very Sloppy bookkeeping. 12/6/24  billed Paralegal ****** @$555.00/Pr Hr instead of 195/ PR HR.                Exhibit   B
  
  
  Beware  Do not use this firm. I only wish they had included the video and you would know for sure.
  
  
  IM 86 , A 86 YEAR Coast Guard Veteran, weighting 142 LBS, and to have 
  Travis A Walker physically threaten me with his fist 4 from my face he should be disbarred. I had heart surgery 1/7/25 and have been in the hospital 4 times since 12/6/24.
  
  
  
  

   

   

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau,

  
  I am responding on behalf of the Law Office of Travis R. ******************* P.A., regarding *** ******** complaint. We take all client concerns seriously and appreciate the opportunity to clarify the matter.

  
  Billing and Retainer Agreement
  Our firm, like any other law office, establishes fees based on the scope of legal services provided. Before engaging our services, *** ******* signed a retainer agreement, which clearly states that the fees are non-refundable.

  
  During the initial consultation, our attorneys inform clients of these terms to ensure full transparency before any agreement is signed.
  Attorney Departure and Client Notification. Attorneys occasionally transition from law firms, which is outside our control.

  As required by the Florida Bar, our firm promptly notified *** ******* and other affected clients of their attorneys departure. Clients were given the option to continue working with our firm under a new attorney or seek representation elsewhere.

  
  Communication and Office Visit
  Our records indicate that *** ******** phone calls were received and addressed by our staff regarding his billing inquiries. To further clarify, we have attached a screenshot from our online call platform, which confirms that his calls were accepted and handled professionally.

  
  In December 2024, *** ******* visited our office without an appointment. Our team accommodated him by escorting him to a conference room and reviewing his case details.
  The assigned paralegal provided clarification regarding his billing concerns. Unfortunately, during the conversation, *** ******* raised his voice at a staff member. Our staff requested that he communicate respectfully, but when the behavior continued, he was asked to leave the premises.

  
  Interaction with *** ******************
  As *** ******* was leaving, *** ******************* the firms owner, personally addressed him in an effort to de-escalate the situation.

  
  At no point did *** ****************** or any firm employee raise their hands or act aggressively toward *** ******** Any such claims are inaccurate.

  
  *** ****************** also reiterated that respectful communication is expected when interacting with staff members. However, he was still willing to discuss billing concerns in a professional setting.
  Our firm is committed to treating all clients with respect and dignity. We recognize the importance of constructive communication and strive to provide quality legal services to all members of our community.

  
  If further clarification is needed, we are happy to cooperate with the BBBs review process.
  Attachments: Screenshot of call records
  

  Sincerely,
  
  Law Office of Travis R. ******************* P.A.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 22735979
  
  I am rejecting this response because: Travis Walker earlier response quoted they had security film showing that Travis Walker never raised his fist in my face and acted in a very professional deescalating manner. I request he produce this security film. 

  Over the period 3week I made over 9-12 calls to the billing department. I was always put on hold and no one would answer. Finally I stoped by to speak to Mr ****** or somebody about the **** amount of my bill. I was met courteously and escorted to a conference room. After 30 minutes a ****** ***** came in and say WANTS THE PROBLEM. 
   I Said I want to discuss my bill" 
  She had the account in her hand.
  I SAID I have a email stating I am to get some credits.
  ****** ***** said I have to take that up with the owner
  I heard her say outside the conference room he has emails.
  She came back in the conference room
  

  And said I DONT LIKE YOUR ATTIDUDE.
  I SAID I ve been here 45 minutes and I have another place to go.
   She Yelled  GOOD GET OUT OF HERE.!!  
  I said then Ill just give you a poor review on ******
  Then all 4 people sitting in the glass office 8 feet from the conference room started yelling 
  ****** *****, ****** ******, The receptionist and Travis Walker 
  
  
  Note Travis R. Walker firm responded they have security footage, which would show them yelling & screaming at me and Travis Walker 
  as I was the conference room and leaving the building.

  GET OUT OF HERE!!  
  SECURITY!!   SECURITY!! 
  CALL THE POLICE!!   CALL THE POLICE !!
  CALL THE FIRE DEPARTMENT!
  CALL THE FIRE DEPARTMENT!
  CALL 911. CALL 911
  
  I walked slowly out of the front door.
  An Angry tough looking man put his fist 6 inch from my face and said
  Dont you ever disrespect my women again.
  I asked who are you? answer 
  Im Travis R. Walker!.
  I said well why didnt you come into the room and go over the invoices with me?
  He eventually did look at them and agree they were high, but did not say other than he would look over them over and get back to me. He never did.  
  

  They are right Travis R. Walker did this in the parking lot which he followed me out to my car.
  I have been over billed by ****** *****, who also runs a collection office. 

  ****** ***** has sent me one collection notice for $62.00 for ***** WALKER 
  

  ****** *****, charged me 595 hr for a paralegal which should have been 195/hr

  I DARE TRAVIS WALKER TO PROVIDE THE FULL SECURITY TADES OF MY VISIT.

  BEWARE OF THIS LAW FIRM. 

  TRAVIS WALKER  should be dis barred

   

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/25/2025

  The accusations on this complaint are false as ****** ***** was no longer a member of our firm as of December 12th, 2024. Unfortunately our security footage history is not able to get accessed at this time due to the current staff's limited accessibility after other staff departed the firm. We have 5 eye witnesses that can confirm that Mr. ****************** did not physically or verbally threaten Mr. ******** In fact, Mr. ******* was asked politely to lower his voice after he raised his voice in a violent manner to two women paralegals in our office. Once he was told to leave he grew upset and started making multiple false accusations on ****** and on the Better Business Bureau website. 

  

  Business Response

  Date: 02/27/2025

  Thank you for bringing your concerns to our attention. At The Law Offices of Travis R. Walker, P.A., we take all client feedback seriously and appreciate the opportunity to address your concerns.

  
  Regarding your concerns related to payment, each law firm operates under its own policies regarding fees, which are determined based on the scope and duration of the legal work involved. At our firm, all clients begin with a consultation where their legal matter is discussed, along with the retainer fee required for representation. Before any legal services commence, clients review and sign a representation agreement that clearly outlines the terms, including that both the consultation fee and retainer are non-refundable. Specifically, the agreement you signed states:

  
  "The firm shall require an initial NONREFUNDABLE flat fee to work in this matter in the amount of $7,150.00."

  
  For your reference, we have attached a copy of the signed representation agreement confirming your acknowledgment of these terms.
  Regarding your concerns about your interaction with our staff, we are committed to treating all clients with professionalism and respect. Our firm has policies in place to ensure a safe and professional environment for both clients and staff. In situations where aggressive behavior is exhibited toward our staff, it is our policy to request that individuals leave the premises. Our security footage confirms that at no point did any staff member raise a fist or engage in inappropriate behavior during the interaction.

  
  We regret that your experience did not meet your expectations, and we remain committed to maintaining transparency and professionalism in all our client interactions. If you have any further concerns, please feel free to reach out to our office directly.

  
  Sincerely,

  The Law Offices of Travis R. Walker, P.A.