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Business Profile

Behavioral Education

Positive Behavior Supports Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Behavioral Education.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb.20, 2025 we did our initial assessment for our child to receive ABA therapies from Team ***. They were recommended by the *********** could get the therapies at the school, so this is why we chose them. In April we received a text message from the Assessor, ****, asking about summer sessions. We had made it clear from the beginning that we only wanted school ************** were told they were going to phase out by the end of the school year. I talked to his ************* said that she didnt think he needed them anymore. Then I received a couple of complaints about his therapist, Lexi. Told that she was on her phone the entire time at a field trip & not doing her job when my child was in distress. I talked to **** & when he got back to me he told me the lies that Lexi had told him. I reconfirmed the observations & then double checked her session notes from that day, & nowhere in them did it mention any of the lies she told ****. I also found out that they had added more ****************** to our sons plan WITHOUT asking 1st & now they send me a $720 bill. Your insurance approved more hours, so we added another therapist for more therapy -assessor. He needed minimal therapy, which was agreed on in the 1st interview! You have to talk to parents about what they can AFFORD before adding more therapies & none of that was discussed. Not to mention, they evidently arent doing much therapy according to my credible sources at the school. I do not wish to seek legal council on this, but if *** does not come to a proper resolution with me, I absolutely will. What they are doing is called FRAUD. I will also be filing a complaint with my health insurance company against Team ***. I have tried to contact any & everyone managing this ************* is available. When I talked to the assessor, it was all lies. If they remove the bills they sent me, I will not pursue this any further. Shame on *** for taking advantage of families in need though.

    Business Response

    Date: 10/10/2025

    Thank you for reaching out and taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience youve experienced. At Team ***, we take all feedback seriously and are committed to reviewing this matter thoroughly. We are currently investigating the details youve shared regarding service hours, communication, and billing. A member of our management team will reach out to you directly to discuss your concerns and work toward a resolution as quickly as possible. We appreciate your patience as we ensure a full and fair review. Please dont hesitate to contact our VP of Clinical Operations ****** ****** ********************* if you have additional information youd like us to include in our review.

  • Initial Complaint

    Date:10/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an application with ******** after submitting my personal info such as social security bank info address interview videos the company has not reached out I have only messaged through an app and I have not actually spoke to anyone from the company I have read many complaints online of this company being a scam to obtain personal information and I do not feel comfortable with this company ghosting me after saying I am hired and not hearing anything back and then having my personal information

    Business Response

    Date: 10/10/2025

    Thank you for bringing this to our attention. We understand your concern and take the protection of personal information very seriously. Please know that ********* follows strict data privacy and security protocols for all applicant information. We apologize for the lack of communication youve experienced and will have a member of our Staffing team review your application status and reach out to you directly. We appreciate your patience as we work to resolve this matter. If you have any further questions please reach out to our VP of Clinical Operations ****** ****** (******************************). 

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21st 2024, I paid for a training from *** corporation for ABA training. I tried to access the training and contact someone to find how how to but numerous call were made and several emails sent I found an email verification code and it was expired. The phone calls keep directing to a ************************* which I've left 4 messages with no reply . The email address from their website I've left several messages. The chat from their website I've left several messages. I'm not sure this is even a real business at this point and I'm frustrated I would just like a refund at this point

    Business Response

    Date: 07/30/2024

    To whom it may concern, 

    PBS Corp. has already processed a refund for this individual after she reached out directly to our course support email distribution. Following rectifying that portion of her complaint our also attempted to get in touch with her to try to log back in, but didnt get further responses from her after that. This was processed on 6/20/2024.

    Thank you kindly, 

    TEAM PBS 

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since our daughter has been with *** there has been a slew of issues and mistreatment more so within the past year since here **** came onboard. The main thing we were told is to not change ANYTHING in our routine (home) because they are in our setting, but with that we feel like we cant be comfortable in our home because they try to control so much and its not going to work like that with an outsider telling my child what to do and mostly wont tolerate the disrespect towards others in my house from the *** Comp. There has been a lot of back and forth lately with the supervisor and director trying to get them to meet with us regarding issues with the **** and NOT THE *** but the **** took upon herself to cancel sessions until we reach a solution to continue sessions, all because we requested that the **** no longer comes to our property and only let the *** come and do our daughter sessions! Our daughter ***** received sessions in over a month due the companys greedy, unprofessional, unpleasant, character that makes them incompetent to service anyone especially since our daughter hasnt learned or actually benefited from them because she ALWAYS gets a new *** and has to start over back at square one.. this company has failed and is failing my child and our family tremendously!! Id give this company 0/10 stars now with the *** getting 9/10 stars! We love the *** that our daughter has now we just dont want anything to do with the supervisors and or director because they DO NOT CARE ABOUT THE CLIENTS THEY SERVE NOR DO THEY RESPECT THE FAMILIES.. receipts can be produced (in writing) if needed

    Business Response

    Date: 10/10/2025

    Thank you for taking the time to share your concerns regarding your experience with Team ***. We are truly sorry to hear about the challenges you and your family have faced. Please know that we take all feedback seriously and are committed to reviewing your concerns carefully. We understand how important consistency and comfort are for your family, and we want to ensure that your daughters care and progress remain our top priority. Our leadership team will review the details youve shared and contact you directly to discuss next steps and potential solutions. We appreciate your patience and the opportunity to address this matter. If you have any additional documentation or specific concerns youd like us to include in our review, please feel free to share them with our VP of Clinical Operations ****** ****** **********************

    Customer Answer

    Date: 10/14/2025

     
    Complaint: 21904868

    I am rejecting this response because: 1) length of time it takes and took for them to respond or take action about anything. 2) Weve tried working with the company already and specifically Ms. ****** only to get broken commitments from ***. 3) ************ has yet to provide adequate support across any sector of the board when it comes to anything and will make you feel incompetent. 4) UNDER DIFFERENT LEADERSHIP AND NOT ****** ****** MY FAMILY MAY CONSIDER AGAIN 

    Sincerely,

    ****** ******

    Business Response

    Date: 11/03/2025

    Thank you for reaching out and sharing your concerns. We take all feedback regarding the quality of care and professionalism of our team very seriously. We understand how important it is for your family to feel comfortable and supported during services, and we regret to hear about the challenges youve experienced. To ensure your concerns are reviewed thoroughly and addressed appropriately, we would like to connect you directly with our Vice President of Clinical Operations, ****** ******. Moniek oversees our clinical services and can work with you to discuss your experience in greater detail and help identify the next steps. You may reach ****** ****** directly at ******************** We appreciate your time in bringing this to our attention and remain committed to ensuring every family receives the highest level of support and care.

    Thank you, 

    TeamPBS

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need my W2 and no one is responding via Email. The phone number is an automatic system

    Business Response

    Date: 07/30/2024

    To whom it may concern, 

    All w2 requests are filtered through out employment verifications email distribution contact. 

     

    Thank you 

    TEAM PBS 

Positive Behavior Supports Corporation is NOT a BBB Accredited Business.

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