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Business Profile

Auto Repairs

Custom Auto Center

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Amy S

    Date: 08/27/2024

    If I could give this place negative stars I would. Our story is similar to the review below about the Porsche. We have a 2020 GMC ****** truck and the repairs took a long time but that may have also had something to do with the insurance claim. When we got the call that the truck was ready and went to pick it up there was missing clear coat and a layer of paint on the driver side door just above the door handle. That was not there when the truck was dropped off for repairs to the rear due to tire steel belt splitting. They started lying immediately saying it was that way when the truck was brought in. When we didn't accept that lie more lies were offered up and on and on with the lies. DO NOT USE THIS BODYSHOP. Until that point we had received polite professional treatment from the owner but the day we were called to come pick up the truck he was off and his nephew was dealing with things. The nephew is the one telling lie after lie and taking no responsibility. He also gets more inflammatory every time his lies are not just accepted. He is a dishonest thug. ******.

  • Charles K

    Date: 05/15/2023

    **USE THIS BODYSHOP AT YOUR OWN RISK! BE WARNED!** I brought in my pristine classic 2001 996 Turbo Porsche due to a ding in the front quarter panel and the door that I got in the Publix parking lot for a $1300 repair. When I dropped the car off, the owner and did a walk-around to inspect for damage. There was none. I picked the car up and noticed immediately that they had broken my taillight. I went right back within 10 minutes and they made every claim that they possibly could that it was not their fault. First, "it must've happened when you left". Of course not! If it happened when I left, it would mean somebody would have rear-ended me, and they would be responsible. Next it was, "sun damage from through the years". Also no. This is a classic Porsche in pristine condition. It is 100% garage kept, with a cover over in in the garage. The car also had a complete service and inspection just before I dropped it off. The Porsche dealer said it, "it is possibly the cleanest 2001 Turbo he's ever seen". Custom Auto refused to take any responsibility and said they would "re-attach it somehow", which is just not good enough for me with a show-ready classic collector Porsche Turbo. Sorry! This was bad enough, but just so you understand the full treatment. I brought my car in Monday, and they told me I'd have it back the next day on Tuesday. On Tuesday it wasn't ready, and I was told it would be done on Wednesday by the manager. On Wednesday, I called and spoke to the manager, who told me that "we're backed up because of the storm a month ago. Your car will be done tomorrow." Well shouldn't they know that already and set proper expectations with their customers? Thursday comes and goes, and they promise me absolutely it will be done on Saturday. Surprise surprise, on Saturday it was not done and I picked it up today damage and all. Don't go here! They are not reputable nor trustworthy.

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