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Business Profile

Towing Company

Skyway Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So lets start off with saying this has been the worst people I have ever dealt with in my life. They were scam. They do things that are very highly illegal and then not only do they take your property then theyre impossible to get a hold of. Lets just start with they tow my car when Im sitting by my car formy insurance tow to come they take it and then Im calling them and they tell me theyre not in the office so they cant help me so two days pass. I call them again and ask for the total so my insurance can pay for it and my insurance cant get hold of them. I cant get a hold of them then when I finally do get a hold of somebody they then tell me that againtheyre not in the office so they cannot give me the price to get my vehicle out remind you now this is three days in. That theyre holding my car so then my insurance finally get a hold of them then theyre telling me that they didnt receive the money formy insurance so now were at day five I finally get my car out. They were disgustingly rude. Very dirty looks my five-year-old child that was with me which is a mixed child. They were making disgusting dirty looks towards. Then I get my vehicle back. I see that the whole side of it is completely scratched with paint chipped off of it. I called themto let them know the issue and just ask how it happens and he had told me that that did not f****** happen and I am f****** liar to go ahead and call my insurance company because thats not his f****** problem..but I am a very reasonable person This is just completely unacceptable. How they treat people and the things that they are doing is absolutely unacceptable especially running a business like that is truly disgusting behavior and I should not be calling a business and being handled that way or talk to in that type of manner nor should I be showing up there just to get my belongings with my five-year-old and theyre making it very uncomfortable.

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got towed from an empty parking lot by these crooks on a Saturday night. There were literally NO signs where I parked for a no parking zone. I had to pay $160 cash to get my car, paid $15 for an *********** caused $500 damage to my car!! I'm probably going to sue them, but thought I'd report them 1st.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, I was in ******** for a funeral and could not return to ******* due to the impending Hurricane ******. My daughters brought my car to the Publix parking garage AFTER the store had closed early (due to the hurricane) and parked it in a tow zone that was the only space available. At 9pm, Skyway Towing & Recovery towed my car to their lot which was GROUND LEVEL, not only being a predatory practitioner and towing my car in my daughters' attempt to keep it safe, but then putting it in their lot in a vulnerable place. When I called today (October 31) to talk about the possibility of a refund, the owner was extremely rude and would not discuss the matter or even give me his name. I've read numerous reviews of this business and find that their practices look very shady and predatory.

  • Initial Complaint

    Date:08/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towing of vehicle occurred on 8/9/24 - Skyway towing charged higher than marked rate for towing class A vehicle in *************** of $147 - they charged $350 - Stated the only form of payment is cash which is incorrect as county ordinance states major credit cards and debit cards must be accepted in addition to cash - Refused to provide an appropriate invoice and threatened to not release the vehicle. The invoice provided had no information on the actual fee/billing section as it did not transfer to the pink sheet and refused to rewrite the invoice

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a tenant in good standing for over a year at the Marbleside Building in downtown St Petersburg and I have two assigned parking spaces that have signs on them. These are signs that I paid for and these spaces are mine for me and for clients specific to my business. Today my car was towed. I was not called, texted, or otherwise contacted by Skyway Towing. Instead, I leave work today only to find that my car is missing. Upon calling Skyway I found that they had towed my car without calling or texting me. Again, these are my assigned spaces and I am supposed to call if someone other than me or my clients are occupying them. This practice by Skyway is incredibly predatory! I have multiple cars, my clients park in these spaces, and I work weekends from time to time. What am I to do? My car was geared into 'park' when I left it, and I am concerned about possible damage to the vehicle as it was "yanked" from the spot. It is not okay that they just take cars without letting the tenant know that they are doing so. It also took four phone calls and 30 minutes for them to return the vehicle. I do not feel safe leaving any of my cars in my parking spaces now.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 29th 2023 I was parked in a parking lot where I paid my on phone until 4:45 PM when I returned to my car. It was gone and found out it had been towed at 4:20. Before my parking pay parking even ran out. I took an Uber to the towing lot skyway towing recovery, the attendant, ****, was extremely rude and argumentative and claimed that there were problems with the parking app in the past, but still insisted on charging me full towing price.

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our car was towed from the ************* parking lot at ~8pm on the night of 8/10/2022. When we arrived at Skyway Towing ~9pm the gate was locked. When the operator arrived he was visibly agitated. He tried to take credit card and license through the gate and wouldnt let us in to inspect our vehicle (a violation of ******** state statute 715.07(9)). After asking to be let onto the property, the employee started yelling and cussing at us, and attempting to leave the property. He closed his truck door on me multiple times. Eventually, we allowed him to take the card and license inside the property. We paid the fee, signed for our vehicle without being allowed to inspect it, and left the property. ~30 minutes later the employee called us from his personal phone, accusing me of stealing property (the lock from the gate) threatening to call the police and telling me to enjoy the night in jail. Overall, getting towed is never pleasant. However the Skyway Towing company is not following Florida state law and is physically and verbally aggressive with customers.

Skyway Towing & Recovery is NOT a BBB Accredited Business.

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