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Business Profile

Manufactured Home Park

Silver Lake Mobile Home Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Park.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Park management/owner is refusing to *** utility poles causing alot of residents to be without electricity

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to rent one of their trailers and they had me pay 300 for a prorated fee for the month of October. I paid that but the family problems came up and I told ***** the guy I was working with that I could no longer move in. So I asked for my 300 back he told me that they sent it to the main office in ******* and that Id have to wait to *********** back to them. So I said no problem it has now been a month and a half since and they are giving me the run around about my money. They are very unprofessional I have proof of him telling me Id get my Money back and I havent I would love my money back as it wasnt a problem for them to take it from me

    Business Response

    Date: 11/30/2023

    We have reached out to ***********************.  The $300 refund check has been processed and mailed.  the tracking number is 7022 **** **** **** ****.

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 20927420

    I am rejecting this response because:

    This response was taken verbally by the BBB:

    At this time we have not received a refund and the tracking number provided show that the refund was sent to another state. I called business and spoke to them.  Business was to send a new tracking number and at this time we have not received it.  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 3 year old pit bull, on approximately 2/28/2023 we were banned from walking on or around the community center and main office building which is surrounded by lots of grass and a pond. the next day another resident tied their pit bull to a tree right by the office door and went inside for a few minutes. The next day i woke up to the property manager ringing my doorbell accusing me and my fianc of having a car parked in a vacant ******* street over. Not only is this car not ours, its not attached to our lease agreement. the car belongs to my father in law, and he was notified of his car being parked in an invalid spot and he had moved it before *************************(property manager) came to my door. i believe this to be harassment because we have had several issues before with ***** involving minor issues, but considering she came to my trailer and accused us of having an invalidly parked car not under our lease agreement after she already knew it was taken care of seems premeditated and targeted. Not only this but when we moved in on 10/06/2022 we signed a lease agreeing to a community pool and dog park. the dog park does not exist nor has any construction begun on the project as of 03/03/2023, in regards to the pool it has been unavailable due to several different issues that seem to have no resolution. we are still being charged for these amenities with no guarantee of ever seeing those amenities available for resident use.

    Business Response

    Date: 04/05/2023

    Per ***********************, she mentioned being banned from walking her pitbull on or around the community center however she was never banned, but after she displayed not having control over her dog as an older resident was walking up, fearful of said ******* that was barking and pulling ***********************, I had asked that during business hours she refrain from taking her dog in front of the office, as she allows said animal to urinate and p*** where residents and perspected buyers come into the building- as well as some are fearful of dogs and or/allergic and a large pitbull barking at them at the front can sometimes scare away prospected buyers.

    ***********************, who is an occupant in #***, her boyfriend ********************** being the owner and lease signatory, who also has family in the community as well, have vehicles with the license plate reading "*********". Saw the vehicle in an empty lot, and have seen it over at the residence of #*** so politely rang doorbell to ask if they could move said vehicle, to which she said it wasn't hers. I said it had the same last name, to which she mentioned it was her father in-laws. I then after went to said father in-laws house to ask him to move his vehicle from the vacant lot.

    As far as the dog park and pool. Nowhere in the prospectus does it mention having a dog park, nor at the time of her lease signing was it mentioned that we had one. The pool has been closed due to major repairs such as replacing the pool pump and now a valve which is a capitol expense that goes to my home office for approval, from there gets scheduled with the vendor, to which these parts have been back ordered and are waiting to be completed. The pump was replaced in February. Waiting on a valve than the pool should be re-opened. 

    I have included our rules and regulations as well as our prospectus for the community. I hope this helps clarify some of these issues. 

Silver Lake Mobile Home Park is NOT a BBB Accredited Business.

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