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Business Profile

Air Conditioning Contractors

All American Air Conditioning & Heating Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th, Steve ******* All American Air conducted my biannual maintenance on my two air conditioner units. I had absolutely no issues with my air conditioners. pay All American Air annually to perform this maintenance. Within 2 days my upstairs air conditioner was not cooling and it was over 90 degrees. I called during the weekend, and the answering service said that no one was available to help. On Monday morning, June 23rd, I called All American Air to come out and diagnose the problem. The Senior Technician came out and identified the person they sent to do our maintenance was not trained correctly. This person had sprayed my units with anti-corrosive treatments without cleaning the units which clogged the unit so it would not cool. My maintenance contract does say that the units are to be cleaned - its part of the service I pay for. Still ********* ******* charged me $232 for damage they caused as a result of services they were supposed to provide and I did not receive. I had family visit that weekend who had to stay in a hotel and we had plans to go to ****** with them on Monday June 23rd that I had to cancel so I could wait for All American Air's technician. I am concerned that my unit has been damaged due to their negligence, and I am not paying for services that I should have received as part of my contract with them and that they did not perform. I have contacted the business several time to speak with the owner or her representative and no one will return my call.
  • Initial Complaint

    Date:05/23/2025

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My air conditioner is under warranty. I replaced the fan motor myself. I am looking for reimbursement. ****** the ac manufacturer stated I need to go through my licensed service company. I have had a maintenance contract with All American Air for 20 years. I provided the receipt and old motor to ***** who stated she would follow up with ******. This was in March of 2025. She now refuses to take my calls or return my messages.
  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this air conditioning company to repair my air conditioning system which is gerothermal system. The receptionist asked if I had a service contract and I didn't so I was encouraged to sign up for one by the receptionist. I gave her my credit card number and paid for the contract for $350. and a technician made a visit to check my airconditioning system and replaced a battery in the thermostat and I was charged $175. and said the system was OK. Lter that ay the airconditioning system was making water hammer noises and I called the air conditioning company and they said to call the pump service company ********* ***** ******* that installed the pump for the gerothermal system to get the air out of the system. The pump service company ran the air out of the system but the noise continued and they said didn't know what to do and said to call the air conditioning company again and was on hold and then told I would receive a call back but after several hours I called back the next day and still had difficulty getting a response. I finally heard back from airconditioning business and they said to call another pump company because it was a pump issue and that they didn't do that work. I called the new pump business and they tried to figure out the problem and tried to talk with the air conditioning company to share their assessment but played phone tag for 24 hrs and finally was able to discuss the issue and the final decision by the airconditioning company was that I needed a plumber. I called another airconditioning company and they assessed the system and called in another pump service company that they work with and both companies came to the house to assess the situation and have fixed the problem. In summary, the ***** ******* airconditioning company apparently cannot service my system because they do not have the expertise and I would like a refund for the $379. for the contract and $145. x 2 for two service visits that did not provide repair of our air conditioning system.
  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a maintenance contract up to date. I called to request service for inconsistent temperatures. It has run perfectly until recently. I suggested it may be the Lennox thermostat causing the problem. A technician arrived and upon telling him that my thermostat set on any temperature was keeping house at 62 degrees he smirked. I am hard of hearing and explained he needs to face me when he talks. He said I was wrong in those words. He got out a thermometer and checked and I was correct. Even though the thermostat was set at 77 it was 62. He did not acknowledge that. He stuck it in his pocket but I asked. Then he changed his answer to all air conditioners are 3 to 4 degrees off. He left and changed me $145. I refused to sign the bill. I told him I will take it up with the supervisor who he said told him to charge me. His response wasgood, we technicians love it when customers do that he left. I messaged ***** ******* American Air and left same information Im leaving you. In couple days I messaged again. I called ****** to ask whether the thermostat should be 3 to 4 degrees off all of a sudden. He walked me through trying to fix it. He then said one degree is all it should be off. He said to call my ac company for a technician to come back and check parts. They are still under warranty. I now have a $145 charge on my ***** I did not sign and I advised the technician. I know his rudeness is something for me to take up All American and I will if they contact me I did tell them in my message. He was not just rude talking over me, he would not acknowledge my disability and speak to my face. I use lips to help me. He was arrogant and demeaning. I have been with All American 10 years and they have been great with little exceptions. I need help. Im alone and no one to advocate for me. Thank you in advance. ******

    Customer Answer

    Date: 05/28/2025

    I failed to provide you with dates. The service date was May 9, I messed them May 13th.  Thank you 

    Customer Answer

    Date: 06/01/2025

    I am embarrassed to say that I could not find a maintenance contract. When renewed they do not provide. However, All American does have a copy of the conditions on their website from 2018. It reads that the thermostat is not included in coverage. When I called for service and stated it was most likely the thermostat I would think that they would advise their customer up front that the thermostat is not included and I would not have continued. I did research on the Icomfort m30 today and it gets bad reviews on this very issue. I was not given a choice of thermostat. I still disagree that charging my credit card without my consent was wrong.  I have disputed the charge with my bank.. I also looked at **** reviews on this company and they are not good. I should learn to do my homework before doing business.  You have been wonderful. 
    thank you

    ******

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our unit went out and a tech came to repair a low voltage wire. It took 20 minutes and he said the charge would be just under $700. I disputed it and got a call from the owners wife. She told me it was a flat fee. I said it was absurd and she said if I didnt like it they could undo the repair. I asked her to send us a bill while I considered other options. She said she would but did an auto charge to my credit card on file instead. If they charged by the hr it would be over $2,000 per hr. Highway robbery.

    Business Response

    Date: 08/06/2024

    On Monday, July 15, 2024, this customer called our company and purchased a ***************** Agreement for their new property at *********************** The Allens are existing customers of ours, having a different property under service agreement with us.  They provided us with a credit card for the ***************** Agreement fee of $219.50 and that card was charged.  On Thursday, July 18, 2024, ************** called in around 4pm to request a service call, stating that the system was not cooling.  As is the case with each service request, our employee taking the service request verified the credit card on file and asked **** if that was the card to be used for repair charges and **** acknowledged that it was. *************** called back at nearly 5 pm on July 18th to cancel the service request and to report that the contractors working in the home had left doors and windows open earlier in the day, but that the system was cooling and operating properly at the time of her 5pm call. On Saturday July 21, 2024, *************** called our company again to report that the system was running but would not shut off at the thermostat and no air was coming out of the vents; **** indicated that she shut the system off at the breaker. As is the case with each service request, our employee taking the service request verified the credit card on file and asked **** if that was the card to be used for repair charges and **** acknowledged that it was.   All America Air dispatched a technician to her home on Saturday, July 21, 2024, and upon arrival the All American Air technician found the system running and blowing cold air out of the vents. At that time, *************** reported to the technician that the system was not keeping up earlier in the day while the movers were in and out of the house.  Our technician noted that the system was 20 years old (which is well past the life expectancy of a system in our area), and while it was currently operational and cooling at the time, based on the age of the system, the technician gathered information to supply a quote to the Allens for replacement of the system.  No repairs were needed and the Allens were not charged a fee for this visit.  On July 24, 2024, at 8pm, the Allens called again to say the system was not cooling and a service call was requested for July 25, 2024. As is the case with each service request, our employee taking the service request verified the credit card on file and asked **** if that was the card to be used for repair charges and **** acknowledged that it was.    On July 25, 2024, All American Air dispatched a technician to the Allens property. Upon arrival, he found the system to not be running and the thermostat blank.  He was able to diagnose and repair a low voltage issue with wiring at the contactor.  After completing this repair, in the rain no less, but before the technician could confirm proper operation of the system, a lightning storm came over the area.  As our technician safely waited out the lighting and thunderstorm, there was a brief power surge at the property, which caused all the **** system (and other household appliance) to briefly shut down. Once power was quickly restored to the **** system, our technician was able to confirm that the low voltage repair he made restored the systems proper functionality and no other repairs were needed.   In total, our technician was onsite for 50 minutes and 11 secs, as per GPS reporting.  Our technician informed ************** that the repair cost would be $632 after his 20%discount.  ************** agreed to the repair but shared that he was unhappy with the price and would like to speak to someone at our office about the pricing. ************** received a call from one of the owners of our company, and while the owners of our company happen to be a husband-and-wife team, the phone call ************** received was from one of the two owners of the company.  ************** and ******************* shared a conversation in which flat rate pricing and ***************** Agreement discounts were discussed.  ************** did not feel the price was fair, at which point the owner of our company offered to reverse the repair and charge the customer nothing. ************** declined that option, and instead requested a copy of the invoice as well as additional information from All American Air as to surge protection options, as he witnessed firsthand the complications that can arise from electrical surges.  ************** received a phone call the following morning from our Business Manager, in an attempt to secure an email address for the invoice to be sent and to discuss surge protection options.  ************** did not answer that call, nor has he returned the message to date, but a copy of the invoice was mailed to ************** at his ******* Ln address, and his credit card was charged the $632 fee, as is company protocol.  All American Air will make no billing adjustments or refunds, as the work completed resulted in the functional operation of their system, which was the desired outcome.  

    Customer Answer

    Date: 08/07/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 22094806

    I am rejecting this response because:  I am not disputing the dates and times of calls and service.  The last service call and the cost is what I have a problem with.  The tech may have been on site for 50 mins, but most of it was spent idle wait for the rain to stop.  When I arrived he was already on site but standing in the garage out of the rain.  He told me it took 20 mins to repair the wire and even if I was charged an hr labor, it wouldnt be over $600. And why should I pay for the tech to wait out the rain? Tax included it was just under $700.  I told the co-owner I was unhappy with the cost and thought it unfair  she did sarcastically tell me if I didnt like it they could reverse the repair and  it charge me  very unprofessional.  It was the hottest time of the year and we couldnt be w/o air  I told her I would be looking into my options and decided to file the complaint  I was expecting to pay for a service call ( maybe $150 ) but not over $600.  They shouldnt be allowed to get away with this.  Flat fee or not, it isnt right  

    Regards,

    ***********************

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-9-2024 a service tech from All American Air arrived at my home to look at my air conditioning unit that was not cooling. I had a Service Agreement with All American Air which includes no charge for diagnostic work. The tech spent about 45 minutes doing the no charge diagnostic work to find two corroded low voltage wires. At this point he repaired the two wires by striping the wire ends and attaching a wire nut. As a result of this 10 minute process, I was billed $807.62 which was discounted to $646.15 because we have a Service Agreement in place! The service tech should have quoted the repair fee before doing the repair, which I would have declined.

    To make matters even worse the Service Manager and the General Manager both clearly stated "they have no problem charging $807.69 for splicing a low voltage wire"!!

    Business Response

    Date: 07/12/2024

    On July 9, 2024, Mr. ****** contacted All American Air to
    report his HVAC system was not cooling and requested that a service technician
    be sent to fix the issue.  Upon arrival,
    the technician inspected the system and found the condensing unit in a “hard
    lock out”.  This was the diagnosis.  The system was not cooling because the
    condensing unit was in a “hard lock out”. 
    The technician continued with his inspection to determine the cause of
    the diagnosis of “hard lock out”.  The
    technician first reset the board and restarted the system.  He then found the system pumping down into a
    vacuum on the low side of the refrigeration cycle and was locking out on low
    pressure.  The technician pulled the
    reversing valve wire and the system still did not equalize in pressure, meaning
    the reversing valve was not working.  The
    technician then inspected the 24-volt coil solenoid on the reversing valve and
    found the solenoid coil to be good.  The
    technician then traced back all wiring and found a wire missing insulation and to
    be severely corroded.  The technician was
    able to cut back and re-splice all thermostat wires, which resulted in the
    proper operation of the system.  Once the
    low voltage wire repair was made and the system was operating properly, the
    technician was able to confirm that there were no other issues with the system
    and the cause of the “hard lock out” diagnosis was in fact a low voltage wiring
    issue.  At that time, approximately 1
    hour after beginning the service request and inspection, the technician was able
    to let Mr. ****** know that he had identified and fixed the problem.  The total cost of the repair was
    $807.69.  However, Mr. ****** is an
    active Preferred Service Agreement holder, and two of the benefits of the
    Preferred Service Agreement, which is a program that Mr. ****** pays to be a
    part of, is that he receives a 20% discount on any repairs AND he is not
    charged a diagnostic fee, in addition to receiving the twice a year maintenance
    that is afforded to him under this program. 
    Mr. ****** was charged $646.15, which is the flat rate low voltage
    repair cost of $807.69, less his 20% discount. 
    Additionally, Mr. ****** was not charged the $145.00 diagnostic fee, as
    per his agreement.  The diagnostic fee is
    always waived for a Preferred Service Agreement holder, but the diagnosis of
    the system still must occur.  The benefit
    is that they are not charged the fee.

    Mr. ****** spoke to both the Business Manager and the
    General Manager on this topic, and we held firm that our pricing is our pricing
    and we in no way violated the Preferred Service Agreement benefits.

    Customer Answer

    Date: 07/12/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:

    In response to the message you received from All American Air
    Conditioning & Heating, I agree with the synopsis of the service call. I reject this response because they are missing the
    point that is the fact that the $807.69 charge is for 10 minutes of
    repair work as the 50 minutes of diagnostic work is covered by the service
    agreement. That works out to about $5,000 an hour labor rate. Whether you call
    it a shell game, gouging or plain old greed, this method of billing a customer
    seems very unethical to me. And the fact that the technician did not
    quote the repair charge before doing the repair adds to the scheme of taking
    advantage of the customer. Out of curiosity, I contacted two HVAC companies to
    get an estimate of this repair. I was given a range of $200-$250 form one
    company and a range of $200-$400 from the other and that is including their diagnostic
    fee to a new customer without a service contract. I find it interesting as well,
    that these two companies gave me a range for a low voltage repair. Unlike All
    American’s one price for a low voltage repair which is $807.69 whether
    attaching one wire nut or something much more complex - $807.69! Of which they
    have no remorse for charging. A better business would not gouge customers.

     


    Regards,


    ***** ******






  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Told repair would be 1900.00. Fair price with parts and labor. My correspondence with ***** says parts are under warranty. They arrived and wanted 1900 for only labor!
    That comes to 950 dollars an hour. He was here a hour and a half. So the prices is very out of line.
  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new HVAC system in 2019. The company was required to come out multiple times to fix this brand new system. I was not charged as the warranty for labor and parts was still in effect. In August, the system went completely down and a technician arrived the next day to evaluate the situation. I was told that 4 major parts would need to be replaced, which would be covered by the parts warranty, but I would face $1,900.00 in labor charges. Of course I had no choice, living in Florida but to have it fixed. It took almost 3 weeks to have the work done. I managed to speak with the GM, **** ******* and she assured me that she would work with ****** to see if they would cover the labor costs, since it was their parts that were defective...or perhaps just installed incorrectly!! She never returned my calls...nor did the owner..and I am out almost 2 thousand dollars on a fairly new system. It just isn't right.

    Business Response

    Date: 10/20/2022

    Please See Attached

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