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Business Profile

Carpet and Rugs

Coastal Carpet Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau On May 12, 2025, Suncoast Carpet Systems LLC came to my home in *******, *******, to clean and seal the floor on my terrace. The work was completed on the aforementioned date, for which a charge of $1,364.00 USD was made.On May 14, 2025, a payment of $1,364.00 was sent to Suncoast Carpet Systems LLC via *****. Up to that point, everything was going well.Two weeks later, it rained and the floor got wet. I noticed that the floor seal began to lift. I immediately called Mr. ******* ******* to file a report stating that the material was of poor quality and that I needed him to honor the warranty on the *******'s worth mentioning that before he performed the work, he inspected the floor and confirmed his capacity to complete the job, and then sent me the corresponding quote.From June 1st to July 4th, which was my last conversation with him via text, he has not fulfilled his commitment to repair or redo the work, as it is evident that he charged for very poor quality ************ light of the above, I request that Suncoast Carpet Systems, represented by Mr. ******* *******, complete the entire job, since we have made the requested payment.We appreciate your support.

    Business Response

    Date: 08/05/2025

    We did not mean to make Mr ******* feel as if we left him high and dry. The number he was contacting wasnt the office number and had since changed. Unfortunately we lost track of time on a job site. We have since called him and picked a date of the 14th to get out there and try a different sealer for the patio. 

    Customer Answer

    Date: 08/05/2025


    Oficina de Buenas Prcticas Comerciales (Better

    He revisado la respuesta de la empresa en relacin con la queja con nmero de identificacin ********, ellos se comunicaron conmigo para volver a hacer el trabajo y quedaron en realizarlo el dia 14 ********* a las 7.00 am espero que cumplan con su promesa.

    Atentamente,

    ******* *******

Coastal Carpet Systems LLC is NOT a BBB Accredited Business.

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