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Business Profile

Auto Repairs

Ben's Accurate Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my son take jeep wich was having issues. He took to ***** who clearly has no idea what was wrong pr he was doing whole lobby reaks like pot cuz hes smoking all day inside office. my son said to him the etc and check engine light are On and what's with this wire.. *** had car for 2 weeks and said I had a issue with my head gasket and thermostat housing wich looks like it was hit with a hammer that wasn't there when I dropped off.. I had replaced the thermostat myself 2 months prior. I said I need the codes for those issues I specifically went for again etc and check engine.. never said a thing about my transition he blatantly lied when I contested it saying I gave a weird vibe about money when I paid no problem.also said my I made a scene cuz my son forgot the card when I came there to pay it for him.. so that makes 0 sense then.. also said I tried to run over my son who he claims didn't care and would call cops if I hit him.. my son saw that and was furious because it's a blatant lie to attack and slander our character when he said idk what's going on and don't want to do anything else if uwamt me ro then I need cash upfront also weird so a day later had to take to jeep because car stopped b4 *** and after had 2x more issues. I asked to verify the work he supposedly did when car was back b4 leaving since my son realized wait all the issues I came here for are ********** and now the brakes don't work at all after not being able to stop he demands *** come put and upon doing so *** said why I didn't wanna do it but still "did job".. if he didn't know what was the issue you don't just guess, lie to cust. fix this and say if that doesn't work well have to try something else the codes tell you the area and parts that are having issues.. he tries to stop and said It stops. Just gotta press them really hard.. another lie and as a mechanic to.let me drive an unsafe vehicle on the road.. highly illegal and he is a liar never had fight over card or cops called on me b4

    Business Response

    Date: 03/24/2025

    I WILL NOT EVEN VALIDATE THESE IDIOTS WITH A RESPONSE. 

Ben's Accurate Automotive is NOT a BBB Accredited Business.

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