Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Above the Rest Tree Service on 10/20/22, which was when the work began. They did an amazing job while they were here but couldn't finish since they said their crane was out of service at that present time. I've repeatedly called or messaged Jeff, the owner, with little or no response. On 11/8, Jeff texted and said the crane was fixed but there had been a family emergency. Would have been nice if there was communication but a lack thereof seems to be their MO. They also took a video of our tree being cut down which shows our home and placed that on Facebook without our permission. However, the main issue is no communication and never came back to finish the job.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello *******. Above the Rest is still committed to handling this issue for you and we do apologize for the lack of communication on our end. What is a good phone number that we can reach out to you at?
  
  
  Consumer Response /* (2000, 7, 2022/12/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for reaching out. However, when Jeff, the owner or so he said, received my complaint from the Better Business Bureau on 11/30, he sent me a text that evening and his workers came out the next day and completed the job very satisfactorily. With that said, the contract stated that x amount of dollars was due upon completion of the job. Jeff was then going to charge me more than what the contract stated for tax where he didn't charge for my other two payments I had previously made on 10/20. To make a very long story short, he threatened to call police and have them show up at my door if I didn't make the payment that evening and proceeded to say that once this transaction was done, he never wanted to hear from me again and hung up the phone. If the contract included tax, that wouldn't have been a problem, however, it did not. Again, total amount due was X amount of dollars, nothing more, nothing less. His workers are absolutely amazing and did their job in excellence but Jeff, on the other hand, is a different story.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/22 I hired this company to remove 2 trees from my front yard and grind the stumps. The job was done on 8/19/22, and due to weather and other issues, we werent able to start the cleanup on those areas for another week or so. I realized then that a large part of one of the root ball did not get touched by the stump grinder and there's now a large pointed piece of wood sticking up out of the ground. I made my first contact with the company on 9/7 to advise the job was not done completely, and was told they would get me on the schedule. I have since then spoken with someone 4 times (9/13, 9/19, 9/20, 9/23)- each time being told they would get me on the schedule, left 2 messages (9/15, 9/22) and sent pictures via text of the issue (9/19)- not once has anyone called me back or followed up with me to actually get me on the schedule. Any contact is because I've had to continuously call, but they do not seem interested in actually rectifying the situation. I live in Jacksonville, FL and they are based out of counties an hour or more away from me, so I understand it isnt convenient to come all the way back up here to complete my job, but I paid almost $3000 for this service- and if they found it beneficial to sell their services up here, then this should be part of the cost of doing business out of your area. I have been patient, but they have given me no indication that they care about the poor work that was done, or that they have any interest in doing the right thing. I understand there was a hurricane in FL last week, but my last conversation was w/ Matt on 9/23, and I havent heard from anyone since. We can't mow over this area as the root will damage the mower, and it is so pointed that someone could get injured if they fell on it. We are unable to do any landscaping until this is done. Im not asking for anything special, I just want the job that I paid for completed.

  Business Response

  Date: 11/03/2022

  Hello ****. Our apologies for the lapse in communication. He just recently returned from assistant int with the Hurricane and would like to help get this resolved

  Business Response

  Date: 11/16/2022

  Hello ***** I know that a member of our team did in fact attemp a call, but I will have them try again.

  Customer Answer

  Date: 11/29/2022

  I didn't know there was anything to respond to. The company has not called me, the issue has not been resolved and the company hasn't acted in good faith to their comment about wanting to resolve the issue.