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Business Profile

Recreation Center

Brandon YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of the area in April of 2023. It wasn't until about September/October of 2023 that I personally went to the location to let them know that I had moved and to cancel my membership. I left there thinking the issue was taken care of. I happen to look at my credit card statement and noticed that they were still charging me for my membership. I called and spoke to a ****** on 7/16/24 about the issue and she advised that she would cancel my membership and submit for a refund and have them retro back to 2023 when I first attempted to cancel. I checked my account to see if the money had been refunded and noticed no refund. I called again and spoke to ******* who advised that she shes my account has been charged and if I contact some office of theirs for the refund. I explained that no one mentioned this office to me and that I want my money back. She stated she had to send it over and to check in a few days. 7/24/24 I checked my account and called back and spoke to **** who advised she submitted the request and would follow up but does not know if I would get the retro refunded. I am looking for a refund of $616.00

    Business Response

    Date: 08/13/2024

    August 13, 2024

    Complaint ID #: ********

    To Whom It May Concern:

    This is in response to the abovementioned complaint. We have no record of him canceling his North Brandon Family YMCA membership in September/October of 2023. However, we will touch base with him, and resolve this matter in accordance with our refund policy.

    Thank you,

    Sincerely,

    ******************
    *************************************************
    Executive Director
    North Brandon Family YMCA
    ***********************************************************

    Customer Answer

    Date: 08/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    8/20/24 @ 12:11 pm I spoke with ****** over the phone and she advised me that she would refund an additional $400 plus to the account due to the error. 

    Sincerely,

    *************************

Brandon YMCA is NOT a BBB Accredited Business.

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