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Business Profile

Online Retailer

Good Wear Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So April 11 I ordered a pair of jeans from this company, they finally got delivered may 1, tried the pants on and they dont fit. So I contacted the company to get them returned, I shipped the jeans back may 7 and the company received the jeans may 13 and they had told me yes we have the jeans and will be refunding my Mastercard. Fast forward to today I still dont have my money refunded and the company has stopped responding to my emails

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Tik tok for a jumpsuit and jeans. I got No response and no confirmation. I wasnt Sure it went through. I placed A duplicate order and the same day the funds came out of my account. I thought For the second order. No. A day later the other funds were taken out. No big deal I get my first order the jeans and the jumpsuit dont fit. I reach out to the company. Takes them over a week to get back to me. Get the second order jeans and jumpsuit. Dont fit reach out again. Ive been trying since I received the orders to return all items for a full refund, nobody will respond. I finally got a response telling me they would send me to the distributor. I asked for the distributors name and they stopped responding.

    Business Response

    Date: 05/31/2024

    Hi,

    For a return or an exchange, pls contact ******************** our after sales team will handle it for you. (1323392-PUR00011508,1323392-PUR00010995)
    Wish you a nice day.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of **** blue jeans from tic toc, the same jeans in 2 different colors and received 2 pairs of unknown jeans, completely different style and completely different size.

    Business Response

    Date: 04/07/2024

    Hi,

    For a return, pls contact  ******************** our after sales team will handle it for you.
    Wish you a nice day.

    Customer Answer

    Date: 04/09/2024

     
    Complaint: 21528836

    I am rejecting this response because:
    The company has not done anything to fix the problem yet
    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of **** Blue blue jeans from this company for $*****. What I received in the mail was NOT ************* but some knock off that is very cheaply made. They will not refund me my money until I return and pay for the shipping of this awful pair of jeans that I got. I refuse to pay for shipping since this error is on them not me. In short, I was not sent what I ordered. The jeans i got don't even have a label on them, some generic form of blue jeans. I would like to be refunded the ***** and donate the jeans to goodwill or if i have to return the jeans have this company be responsible for the shipping costs. I have been exchanging emails with this company that on the email is called NOTTLEY, since January 24 2024. We keep going back and forth about me not receiving the product i ordered only to be told i can be refunded when i return the jeans is the same condition as they were when I received them and that i am responsible for the shipping costs.Again I simply want to be refuneded my ***** or have this company send me a shipping label where they pay for the cost to return them.Thank you in advance for you consideration.***********************

    Business Response

    Date: 03/12/2024

    Hi,

    Nottley has provided the address for the customer to return the parcel. Maybe the customer can follow their step.

    Customer Answer

    Date: 03/13/2024

     
    Complaint: 21410649

    I am rejecting this response because:
    I was willing to return the product however I was told I would have to pay for shipping and restocking fees. I refuse to do that, since I received the wrong item in the first place, I feel that they are responsible for paying for all shipping and restocking fees and refunding me in the full amount.


    Sincerely,

    ***********************

    Business Response

    Date: 03/13/2024

    Hi,

    If you have any confusion or request, you can discuss with ******************* again.

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21410649

    I am rejecting this response because:
    The business is asking me to connect with them again and I have no intention of doing that. I want them to reimburse me the $39.99 that I spent on a cheap pair of jeans that are not what I ordered and I refuse to pay shipping if they want them back, so no, I will not contact that business again. They can deal with me through the Better Business Bureau. 
    Sincerely,

    ***********************

    Customer Answer

    Date: 04/01/2024

    i had placed another complaint about this company but the BBB closed the file thinking the case was taken care of. I have done what was asked and returned the cheap pair of jeans that i did NOT order, I orderd **** BLUE BLUE JEANS and what i got was an unlabeled knockoff pair of jeans. I asked to be refunded the cost of the jeans ($39.99) plus shipping. I mailed the jeans back as the company asked and they are telling me they can only refund me $46.98. I mailed the jeans back vis **** with the tracking number placed in the box as told. I paid $15.70 for shipping which is a total of $55.69. They are refusing to pay me the total amount that I paid and I would like a full refund, not $9 short. Its the principle that i am so upset about. They told me to mail the jeans and pay for shipping. They never stated what amount in shipping they would agree to and I have alredy sent the jeans back. I want the full amounth of $55.69 refunded to the payment source they have on file.

    Business Response

    Date: 04/02/2024

    Hi,

    We can only refund the full amount of the order, that is 46.98USD.

    Customer Answer

    Date: 04/02/2024

     
    Complaint: 21410649

    I am rejecting this response because:
    It does not cover the full cost of shipping that I spent. I mailed the package last week for $15.70!  You told me you would reimburse shipping cost  you re 9 bucks short of the total amount that I spent to return the jeans  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I BOUGHT 2 DENIUM JUMPSUITS ON NOV.6,2023 FOR $87.98 ON TIK TOC FROM SPARKOCEAN TECH,CO.,LTD. I DIDN'T RECIEVE THE ***** UNTIL DEC 26, 2023. WHEN I OPENED THE PACKAGE I IMMEDIALTELY NOTICED THAT THESE WE NOT THE SAME JUMPSUITS THAT WERE ADVERTISED. I EMAILED THE COMPANY ON DEC. 26,2023 TO REQUEST A REFUND. I WAS TOLD TO TAKE PICTURES OF THE ***** (WHICH I DID) AND EMAILED THE PHOTOS. THEY THEN EMAILED ME ON DEC. 28,2023 AND SAID THEY WOULD CHARGE $10 FOR A RETURN FEE AND REFUND ME $76. I AGREED THEY GAVE ME THE ADDRESS WHICH WAS :Address: Room ************************************************************************ Name: ******************* Sheng City: ******** Province: ********* ************** Zipcode: ****** Tel: (86) *********** ON JAN. 11,2024 I PACKAGED THE ***** AND WENT TO THE POST OFFICE TO RETURN. THEY INFORMED ME THAT IT WOULD COST $80 TO RETURN THESE ***** TO *****. I DECLINED. I EMAILED THE COMPANY ON JAN. 11,2024 AND TOLD THEM THE COST TO REUTRN THEY SAID THEY HAD A NEW RETURN CENTER THAT I COULD RETURN THE ***** TO WHICH WAS:Name: Good Wear Club Phone number: *************** Address: ******************************************************************* Zipcode: ***** ************ I RETURNED THE ***** ON JAN. 12,2024 AND PAID $12.85 SHIPPING COST. I EMAILED THEM ON FEB 2, 2024 REQUESTING STATUS OF MY REFUND (NO RESPONSE) . I EMAILED AGAIN ON FEB 7 AND 20, 2024 ..THEY ARE NO LONGER RESPONDING TO ANY EMAILS SO I TRIED CALLING THE NUMBER LISTED ABOVE SEVERAL TIMES (NO ANSWER). SO NOW IVE PAID $100 FOR ***** I NEVER RECEIVED.

    Business Response

    Date: 03/06/2024

    Hi customer,

    The refund is under processing, sorry for the inconvenience.

    Customer Answer

    Date: 03/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 04/11/2024

    I FILED A COMPLAINT AGAINST THIS COMPANY IN MARCH ...THEY WERE SUPPOSE TO ISSUE A REFUND ON MARCH 11,2024..IT IS NOW APRIL 11,2024... I HAVE NOT RECEIVED ANY CORRESPONDENCE OR REFUND SINCE THE COMPLAINT WAS FILED. MY PREVIOUS COMPLAINT ID NUMBER IS ******** FILED ON MARCH 6,2024. I WOULD LIKE FOR THEM TO BE HELD ACCOUNTABLE AND TO HONOR THE PREVIOUS RESOLUTION.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of 2 pairs of jeans. I informed them the sizing was off and they didn't fit. They agreed to give me a refund for the jeans if I paid return shipping. I did just that and followed their instructions to the ** I have attached my email correspondence with them as well as my label and tracking information with proof of delivery. I am getting the run around and excuses and they need to issue my refund.

    Business Response

    Date: 03/06/2024

    Hi,

    Your refund is under processing, hope you can wait a few days.

    Customer Answer

    Date: 03/12/2024

     
    Complaint: 21391879

    I am rejecting this response because: I have still not seen any deposits from this company for my credit. This is what they have been saying for months. "We are processing your refund" and it never shows up. I need my credit actually processed!

    Sincerely,

    *****************************

    Business Response

    Date: 03/28/2024

    Hi,

     

    Attached is the screenshot of the refund.

    Customer Answer

    Date: 03/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    I have confirmed receipt of the due credit. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of **** Blue jeans from this company in early January. At the end of January, I received a very cheap, knockoff ***** style pair. I have attempted to return them. My options are keep and give to a friend and they will give me $5 or I can return them to ***** at my expense and they would still deduct the handling fee before they refunded me. It also has to be in the original bag. The service is horrible and the product is too. I am very frustrated at the lack of quality I have received and do NOT recommend to any one to use them. I will continue to dispute this with paypal (resolution time keeps getting put off) before I will have to move to disputing with my credit card company.

    Business Response

    Date: 03/12/2024

    Hi,

     

    If you have further request, you can discuss with ******************* again.

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase was February 9 2024 While on tiktok I watched an ad for ************* Jeans. There was a link on the video and I clicked it to purchase **** blue jeans. I made the purchase through PayPal $79.98. After the purchase was complete I check my PayPal account and the money came from a company called Good Wear Club. I didnt think anything of it, the description for the jeans I purchased matched. After awhile of waiting for my jeans to arrive I ended up opening a case with PayPal for not receiving the items. Good wear club responded with a tracking number that took me to no where. So I still did not have the jeans and no tracking. I finally received a package with 2 pair of jeans inside on February 24 2024. After opening the package I find out they are not **** blue jeans. They are a no name brand of ****, poor quality and the button on both pair are not functional. I have asked for a refund with no response. I would just like my money back. I want a refund. There is nothing to exchange for.

    Business Response

    Date: 03/12/2024

    Hi customer,

    For a return or an exchange, pls contact ******************* , our after sales team will handle it for you.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jeans from a on line *** that I had been viewing for weeks. It took weeks to get the jeans and the day I received them I tried them on to find they were too big. I went on line to request an exchange or return only to find there is no customer service phone no no way to reach . Found an email and sent numerous emails with no response . When I posted on ******** and instragram that they were a scam I got a message with same email address and now its been over a week no one responds. At this point I want my money back and I will be happy to return their jeans. Soon itll be 30 days so they wont accept return this company is a scam once you order you are stuck with merchandise. Regards *********************

    Business Response

    Date: 02/22/2024

    Hi,

    For a return or an exchange, pls contact ******************* , our after sales team will handle it for you.
    Wish you a nice day.

    Customer Answer

    Date: 02/29/2024

     
    Complaint: 21330274

    I am rejecting this response because:
    They have not provided a return label or any assistance.I now had to pay $19.52 to return $40 item . The address given is someones apt didnt even come up in *** database as business. They need to provide return fees  or they should have ability like any legit company provide return label. Unacceptable 
    Sincerely,

    *********************

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these jeans advertised as **** Blue brand jeans from a TikTok video. It took me to a website that appeared to be **** Blue jeans. The jeans arrived several weeks late, with no paperwork from the seller, jeans two sizes too small from *****, terrible quality. I tried to dispute the charge with ****** and they denied my claims even with proof it was garbage. The email address provided by PayPal was also not a working email address.

    Business Response

    Date: 03/05/2024

    Hi customer,

    For a return or an exchange, pls contact ******************* , our after sales team will handle it for you.
    Wish you a nice day.

    Customer Answer

    Date: 03/05/2024

    I did want to let you know that I was able to get a refund from them with PayPal finally. I had to dispute their decision to decline my dispute and sent more information.  So my problem has been resolved.

Good Wear Club is NOT a BBB Accredited Business.

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