Reviews
This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 727 Customer Reviews
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Review fromFe L
Date: 08/03/2025
1 starI bought sofa and the delivery man threw the sofa to the concrete ground from the delivery truck. I spoke to the customer service and the reply was " if you don't hear any crack sound when you sit on the sofa, there should not be any issue". I asked for exchange. It was denied. NEVER buy any furniture from ROOMS TO GO again.
Rooms To Go
Date: 08/05/2025
Hi Fe! We are sorry to learn of your experience regarding delivery. Your account shows that a service was scheduled in order to evaluate your concerns with the sofa but you requested to reschedule at a later date. Please send your order information and details to ******@RoomsToGo.com should you need further assistance.Review fromErica P
Date: 08/02/2025
1 starThe delivery drivers tried to deliver outside of the window of my delivery. I told them I was not there and was told they would be there between 2-6. They showed back up at 2 on the dot. I told them i was not there but I would try to get someone. I was told if I was not there in 15 they would call. I never received a call instead they left but someone had made it to meet them. I will never ever order another piece of furniture if they were the last furniture store on earth. Its the second time delivery was horrible.Rooms To Go
Date: 08/04/2025
Hi *****! Were sorry to learn of your experience. Should you need further assistance, please dont hesitate to email us at **********************************Review fromBertha P
Date: 07/30/2025
1 starThe company sells very bad quality products I bought a very expensive recliner living room set and the stitching came apart when I called the company they would not repair or replace the items even though clearly its a manufacture problem I had accidental warranty but they dont cover it because its not an accident its a manufactured problem in other words I got stuck with expensive furniture that are broken due to poor quality material used to make the product and the lady at rooms to go laughed and said there is nothing I can do very bad customer service I will no longer be buying anything from this ****** companyRooms To Go
Date: 07/31/2025
Hi ******! We are sorry to learn of your experience and trouble with your claim. Wed be happy to look into this situation for you. Please email us at ********************************* with your order information and details.Review fromDawn B
Date: 07/26/2025
1 starI was told if left a deposit due to closing on new home that would save price and items that I wanted til I could finance. Once I go back in to finance I have a mattress I ordered that is discontinued. Of course my fault by office manager since I did not pay for item. Now my only option is to get different mattress and pay difference. Not even willing to swap out due to inconvenience. But keep telling me I saved money on the couch of like 200.00. Bet I pay more for the new mattress. Customer service is non existence at this retailer.Rooms To Go
Date: 07/28/2025
Hi ****! We are sorry to learn of any frustration experienced with the showroom and trouble with your purchase. Wed be happy to look into this situation for you. Please send an email to ********************************* with the order information and the details.Review fromKasey V
Date: 07/23/2025
1 starI spent over $10,000 on furniture from here. I bought a mattress due to the 90 day sleep trial. I returned it. I was talked into the most expensive mattress they carry and HATE IT. Upon trying to return it, I was informed the sleep trial only was good for one exchange. This was never mentioned, and in fact, multiple sales people told me if I didn’t like my $4,500 mattress, I could simply switch it out again. Beyond misleading. On top of everything Jason and Adria (floor managers) were both incredibly rude. Misleading customers is a gross sales tactic.Rooms To Go
Date: 07/25/2025
Hi *****! We are sorry to learn of your dissatisfaction with the mattress and experience with the having your concerns reviewed. Wed be happy to look into this situation for you. Please email your order details along with your concerns to **********************************Review fromBrian B
Date: 07/21/2025
1 starBeen doing business with R2G since 2004. Always bought the warranty for potential damage. The salesmen always try to sell it and I usually just go with it. We submitted a claim, had the claims department come out and they denied our claim. They state that they aren’t at fault for color change on a fabric. However, that’s what the salesmen always state the plan covers everything. Why on earth would I pay an additionally 10 percent for my purchase and be denied for a valid claim. Crooks selling additional services, that you can’t ever use. I recommend not doing business with them period or avoid paying for additional coverage.Rooms To Go
Date: 07/22/2025
Hi *****! We are sorry to learn of the disappointment regarding the terms of the extended service plan purchased and trouble with your claim. Wed be happy to look into the situation for you. Please send an email to ********************************* with your order details and concerns.Review fromGredy G
Date: 07/21/2025
2 starsI bought a mattress with a 10-year guarantee. I'd like to ask for an exchange after the corresponding inspection by a technician to verify the problem with the Mattress. I went to the store, but they only gave me a credit for $600 less than the original invoice. Now I want a Full RETURN, I do not want to do business with such management or Store. They told me to call Corporate. No more options were given.Rooms To Go
Date: 07/22/2025
Hi *****! We are sorry to learn of any dissatisfaction regarding your experience and trouble with your mattress. Wed be happy to look into this situation for you. Please email your concerns and order details to us at **********************************Review fromJoan C
Date: 07/21/2025
1 starWe bought a sectional from Rooms To Go, and a few months later it started fading. We purchased insurance, but now we are getting the runaround. This has been the worst decision of our lives. The customer service is poor. I recommend running away from them.Rooms To Go
Date: 08/01/2025
Hi ***! We are sorry to learn of the disappointment experienced and the trouble with your claim. Wed be happy to look into this situation for you. Please email your order information and concerns to us at **********************************Review fromAmarah D
Date: 07/21/2025
1 starBought a couch and a recliner. After my warranty expired of course both started to fall apart. The couch started to pill all over and the cushions completely went flat. The recliner cushions also went completely flat so now its the most uncomfortable recliner Ive ever sat in. Gives me back pain. Do not buy anything from this company. I tried contacting them for help but they dont care about their products or their customers at all.Rooms To Go
Date: 07/22/2025
Hi ******! We are sorry to learn of your disappointment with your experience and trouble with your sofa and recliner. Rooms To Go offers a 1 year warranty for manufacturers defects as stated on the purchase contract; however, show you were offered alternate options to potentially resolve the concerns brought forth. Should you have further questions or concerns, please send an email to ********************************* with your details.Review fromMatt S
Date: 07/18/2025
1 starThe delivery team who facilitated my order was incredibly unprofessional in both manner and appearance, and damaged not only the table I purchased, but the wall in my living room. While assembling the sofa table, the lead installer leaned a piece of the table against the newly purchased and unwrapped chair and subsequently knocked it over. The table piece struck my wall damaging both the sheetrock and the table. To make matters worse, the delivery "professional" KNOWINGLY damaged my property and the table I just purchased, continued assembling the table and left without a word.Rooms To Go
Date: 07/21/2025
Hi ****! We are sorry to learn of the dissatisfaction with your delivery service and damage to your table. The account shows your concerns are being addressed with a replacement of the table. We also show a report was submitted to the delivery claims office for further investigation. Should you have any further questions or concerns, please dont hesitate to reach out to **********************************
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