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Business Profile

Auto Repairs

Express Oil Change & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/21/2025 I brought my car into the express oil change as usually for an oil change. The tech went through the basic routine checked my lights, check my blinkers, check my fluids, had me push the gas and hold it. ************************************************************ the middle of the road. I immediately call the store and a tech was sent out. He looked under the hood and said everything was in order. He tried to turn on the car , but it wouldn't start. I.Had the car towed back to the shop they kept it overnight. The next morning I received a phone call stating that my throttle body was clogged and I had to pay over $200. There was There was absolutely nothing wrong with my car before I went in for service. The tech messed up my car and now I have to pay for it.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 27, 2024 I took my car to the previously mentioned mechanic shop at 9:30 am because it was leaking engine oil and smoking, they told me they were going to do a diagnosis that cost $ ****** and I agreed, after finding the problem they told me that I had to pay $ ******* to fix it and I agreed. The next day August 28, 2024 I had to go back because after they fixed the leak the car engine started to vibrate and would not accelerate, they told me that I had to pay $ ****** for a diagnosis and I agreed, then they tell me that I had to pay $ ****** to fix something in the same place that I had paid for the day before. Today Saturday September 7, 2024 I returned because my car continues to leak in the same place and they tell me that I have to pay more for them to fix it. I need help on how to resolve this situation because I was treated like s*** and my problem remains the same even after paying so much money.

    Business Response

    Date: 09/23/2024

    The customer came in originally with an oil leak issue. The engine and lower components were completely covered in oil due to the size of this leak. The discovered leak was the valve cover gaskets. The customer was informed that we'd need to repair that issue FIRST, degrease the engine and put dye in the system to verify if there were any other leaks. They were directed to drive the vehicle a little so that any other leaks could appear with the dye and then be fully detectable Other potential leaks were impossible to initially discover due to the amount of oil the original leak had been dumping into the entire engine compartment. The customer was informed about this process, being let's fix what we know is broken first and then put dye into the vehicle to see if there are other issues. The vehicle returned and other leaks were discovered at that point being traceable with dye in the system. None of those discovered leaks are related to the initial repair that we completed but are located on the lower part of the engine with the rear main seal. The customer was given an estimate for this repair and declined to get the work done. All of our original work was repaired correctly.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i took my vehicle here for a cracked radiator now my truck will not drive this is afther me havung to bring it there 3 times now it will not move and they arent trying to fix my truck after having it for to weeks in lost my job my car and money and im left with nohing ** jus want something done about this so it want happen to any one else and i dnt **ke how they **ed and drugged my along its not cool something has to be im seeking legal help as well have my docs to ikf needed

    Business Response

    Date: 09/15/2023

    The customer had the car towed to our store location. The vehicle had a radiator leak and had overheated a couple times as communicated per the customer. We pushed this vehicle into the shop. Upon inspection we found the radiator had busted. We replaced the radiator and upon final quality check noticed the vehicle was running a little rough. We communicated and delivered back to the customer. The customer brought the vehicle back due us within a few days. She had noticed coolant. We inspected and found the new radiator was leaking. We warrantied the radiator. At this point, the vehicle was running worse than the first time we had delivered the vehicle back to the customer. She brought it back the same day stating those issues. We inspected to vehicle again to check our work. We noticed what appeared to be an ignition coil that was damaged and due to it being in the proximity of the radiator we replaced it at no cost to the customer. The ignition coil was not the issue. We performed a courtesy diagnostic and we were able to ascertain the driveability/performance issue was stemming from a issue dealing with the throttle body. That system has nothing to do with the cooling system and is not near the radiator. This is an internal issue within that system, not an external issue. Once again, the vehicle was running rough the very first time we inspected it and it only got worse. We verified our work and as stated above we replaced an ignition coil at no cost to the customer just in case that was damaged during our service. She has been informed and does not accept that it was an existing issue not associated to a basic radiator change.We stated that she could get a get a second opinion but we did no services related to the throttle body or intake system.

    Customer Answer

    Date: 09/19/2023

     
    Complaint: 20499490
    This is a complete lie I never said my car overheated before and you guys didnt push my car in and if the ignition coils  have nothing to do with my radiator how was it damaged make it make sense ***** told me the tech damaged my coils and I didnt bring my car bk you guys had it towed why because you guys didnt fix it properly and on top of that cause way more damage this place is horrible everyone mechanic license should be revoked I lost everything due to this company negligence 


    I am rejecting this response because:

    Sincerely,

    Jermerris Bass

    Business Response

    Date: 09/26/2023

    The customer specifically told our team member that the vehicle had overheated a couple of times before our initial repair. Our company towed it back due to the first radiator our company installed started learing. Our company honored the warranty on that item. We stand behind the work we performed.

    Customer Answer

    Date: 09/27/2023

     
    Complaint: 20499490

    I am rejecting this response because: they are all liars period point blank Im over them and this company I have no proof of what was said and what wasnt said so f*** them and the company I want even let them change my bicycle tires 

    Sincerely,

    Jermerris Bass

Express Oil Change & Service Center is NOT a BBB Accredited Business.

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