Complaints

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• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025, the City of Sebring Utilities unlawfully terminated water service at 1943 ******************************************, without proper notice or due process. This action violated my rights, posed health and safety risks, and suggests possible identity theft or fraudulent account activity. I demand immediate restoration of service, full reimbursement for any wrongful charges, and a written explanation of the termination. As a private American national, I do not consent to being treated as a corporate entity or legal fiction, nor am I liable for debts tied to such entities. My rights are protected under natural law, the **** Constitution, and court precedents affirming the distinction between living persons and corporations. If this matter is not resolved within 21 days, I will pursue further legal action

  Business Response

  Date: 05/12/2025

  Customer's March water bill was due on 4/3/25.  The bill was never paid and was disconnected on 4/23/25 for non-payment.

  Customer paid on 4/23/25 and signed for an extension to pay the remainder amount of 5/1/25.  This payment was not received so the customer was disconnected again on 5/5/25.  Customer came in and paid the past due amount to get water reconnected.

  Please let us know if you need anymore information.

   

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23246725
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****** of the ******** family name

   

  Formal Response to Complaint Rebuttal Termination of Water Utility Service

  
  To Whom It May Concern at the H363**73932383**831H
  This correspondence serves as a formal response to your recent rebuttal regarding the abrupt and unjustified termination of water utility servicesa vital necessityprovided to the undersigned.

   

   

  
  At the outset, I must emphasize that the discontinuation of water service constitutes a serious violation of basic human rights and potentially contravenes both state and federal protections regarding the provision of essential utilities. The action was executed without proper justification, procedural due process, or evidence of jurisdictional authority.
  Furthermore, it has come to my attention that, at the time of account initiation, sensitive personally identifiable informationincluding the affiants Social Security account numberwas solicited under questionable pretenses. This raises grave concerns about potential security fraud and promissory fraud. If it is determined that such information was obtained without clear disclosure, informed consent, or lawful purpose, such conduct may constitute a breach of federal privacy and consumer protection laws.
  Given these facts, I request the following:
  Immediate restoration of water utility services to prevent further harm or hardship;
  A full explanation and legal basis for the termination, including citation of all applicable statutes, ordinances, or contractual provisions;
  Documentation of jurisdictional authority under which the termination was executed;
  A detailed account and justification for the collection and use of the affiants Social Security number and related data;
  Assurance that all actions taken by your office were lawful, properly authorized, and did not involve deceptive practices. And further Affiant requests THE CITY OF H323534333**83**637H H33323936343430303**6H answer each and every point of the following You are hereby in RECEIPT OF NOTICE under the Fair Debt Collections Practices Act, RCW 62A.3, RCW19.16 and ***** regarding your above referenced file number and presented with a CONDITIONAL ACCEPTANCE OFFER
  
  If you and your agency/firm can state your claim, please provide that information and fill out the enclosed IRS form W9. ******* will also need you and your agency's/firm's EIN number to forward to IRS for collections via form **99/**96 stating you and your agency/firm's taxable gain on any payments made or amounts you may incur in the self executing contract section if you pursue this matter without proof of claim.
  
  In an effort to settle this matter in the most efficient possible manner, Affiant hereby CONDITIONALLY ACCEPTS your demand for payment in the above named matter upon your complete and total fulfillment of the following conditions:
  
  Condition #1 A Notarized copy of the ORIGINAL WET INK SIGNED CONTRACT Pursuant 15 U.S.C. 1681 and all other supporting documentation that give rise to and lawfully support the alleged obligations your agency/firm now claims is owed.
  
  Condition #2 Provide affiant with a sworn and notarized affidavit, signed under the penalty of perjury as follows:
  a. That your "client" is the bona fide party in interest and holder in due course of the aforementioned contract, and that they can and will further produce said ORIGINAL WET INK SIGNED CONTRACT Pursuant: Section 604 of the (Fair Credit Reporting Act and 15 U.S.C. 1681 in Condition #1 above.
  
  b. The names, addresses, dates, and durations of time during which any and all persons, corporations, associations, legal firms or any other parties and/or entities who may have had or presently now have any interest in the collection or legal proceedings regarding this alleged obligation.
  c. That as a claimed debt collector, "you" have not purchased evidence of this alleged debt and are proceeding solely in the name of the original contracting party or parties.
  d. That "you" know, understand and agree that certain clauses in a contract of adhesion are unenforceable unless the party to whom the contract is extended could have selectively rejected the clause.
  e. That both "you and your firm" have taken reasonable and prudent due diligence to verify that the amount claimed as owed is, in fact, a legitimate and bona fide debt, prior to instigating this action and making said claim, and that all relevant correspondence, challenges, denials, and counter claims by me have been fully and thoroughly reviewed by and adequately answered by "your firm" both prior to and since initiating this claim.
  f. That since initiating this claim, your firm, or associates under your employ, did not fail to identify themselves as a debt collector in any manner or at any time pertaining to this alleged claim.
  g. That "you, your firm or associates under your employ", did not fail to identify themselves as a debt collector in any manner or at any time pertaining to this alleged claim.
  
  Condition #3 Provide written verification in the form of a signed, sworn and notarized affidavit from the stated creditor that you are authorized to act on their behalf in this alleged debt collection action. 
  
  Condition #4 Provide the total account and general ledger statement showing the full and complete accounting of the alleged obligation you are attempting to collect from me, signed and sworn to by the authorized person responsible for maintaining these records and having first-hand knowledge as to their accuracy and authenticity, and are able and willing to testify to the same under oath to that effect.
  
  Condition #5 Provide certified and notarized copies of documents showing that "you" are or represent a bona fide creditor in a collection process include:
  
  a. A notarized copy of a certified documents evidencing that you allowed to conduct business in the state of ******* as a collection agency.
  
  b. A notarized copy of the bond on file with the state of Florida allowing "you/your firm" to operate as a collection agency
  
  c. A notarized copy of the assignment letter including production of the signatures and status showing "your firm/agency" as holders in due course of the alleged claim.
  
  Condition #6 Provide the status and enforcing regulations, both Federal and State, which clearly and unequivocally make me liable for this alleged debt.
  
  Condition #7 Provide the statutes and enforcing regulations, both Federal and State, which clearly and unequivocally allow for the collection of this alleged debt .
  
  Condition #8 Provide proof that your "Notice of Debt Collection" , is authorized by such statutes and enforcing regulations.
  
  Condition #9 Provide proof of all relevant signatures and your status as holders in due course of this alleged claim.
  
  Condition #** Provide the name(s), address(es) and telephone number(s) of the bona fide creditor(s) pertaining to this alleged debt .
  
  Condition #** If you are acting as an agent, provide certified copies of the registered claim upon which you are collecting, showing the name(s) of any and all debtors and the respective bona fide creditor(s) as the secured party(s)
  
  Condition#** Provide the national and regional credit and debit card network rules and regulations governing electronic payments and ATM transactions ; specifically the production of all versions of the manual in each case for each service/buyer/successor/transferee regarding this alleged claim.
  
  Condition#** Provide a sworn and notarized affidavit, signed under the penalty of perjury, that all the rules and regulations of the National and Regional credit and debit card network rules and regulations were never, at any time, violated or circumvented to the detriment of the affiant pertaining to this alleged claim.
  
  Condition#** Provide verifiable proof that any actual "money/federal debt notes" was ever created or loaned to affiant by the named "creditor(s)" whom "you" claim to represent, and not mere bookkeeping entries that were made by them in an attempt to establish the alleged obligation or debt, and in which case, the entire matter would constitute fraud on "their" part, as well as now "yours". 
  
  NOTICE:
  Contacting affiant or affiants residence(s), address(es) again without first properly documenting that affiant has any obligation to you or your claimant pertaining to the above referenced trust numbers, after verifiable receipt of this Notice of Conditional Acceptance, will establish and constitute that "you" deliberately intended to use interstate communications in a scheme of fraud by using further threats, intimidations, deceptions and/or enticements to coerce affiant to commit some act creating a legal obligation and/or disability where none exists , previously or presently, as well as constituting that "you and/or your firm" knew or should have known that by such communications, what "you" have heretofore attempted to do was, and is, false and therefore unlawful. Moreover, until or unless you have fully satisfied all of my demands and claims as stated herein and previously, as well as provided by numerous laws and regulations, both Federal and State, pertaining to this alleged claim, which the courts and/or others who rely upon such written communication may well judge such acts by "you" as deliberately intended to impair or damage my credit rating, my reputation, my standing in the community as well as to intentionally inflict financial and emotional harm upon me, and be assured that "you/your firm/agency" do so at "your" own peril and risk. 
  
  You have ten (**) days from the receipt of this Conditional Acceptance to respond on a point-by-point basis, via sworn affidavit, under "your" full commercial liability, signing under penalty of perjury, that the facts contained therein are true, correct and complete, and not misleading in any manner whatsoever. Declarations are an insufficient response, as declarations permit lying by omissions, which no honorable draft may contain.
  
  Your failure to accept my Conditional Offer of Settlement by producing each and every requested answer, record and/or documentation, or in the alternative, sending me written withdrawal of your claim, (summary judgement), will constitute your stipulation that I/Affiant have no duty or obligation to any portion of the above aforementioned debt whatsoever, and that you have no right or basis to pursue any further collection .
  
  Be advised that notice to any agent of the State or under courts regarding this Conditional Offer of Acceptance is considered notice to any and all principals. Further, "your" failure to fully and completely respond on a point-by-point basis, as well as ANY ACTIVITY by "you or your firm" ******* ******** to secure payment with a "Writ of Garnishment" before responding to this Conditional Acceptance shall be deemed as an Agreement with the facts as stated in the attached affidavit, and shall be further deemed an Automatic Dishonor of the Conditional Acceptance and agreement to the Courts to the immediate payment of $75,000.00 USD, payable to 
  
  **** ****** ******** as compensating damages.
  Agent on behalf of Principal **** ****** ******** aka **** J ******** aka **** ******** and ******** ********
                                            1943 PASCO DR
                                            H323534333**83**637H FL 33870-1718
  
  Signed from "without" the "*************" in accordance with 28 U.S.C., Sec. 1746(1). All rights are reserved without prejudice and without recourse, UCC1-308 and RCW 62A.1-207
  
  I have disputed this unlawful debt ; therefore, until validated "you" know "your" information concerning this debt is inaccurate. Thus, if "you" have already reported this "debt" to any credit-reporting agencies (***)'s or credit bureaus (CB)'s and/or any ********************* then, "you" must immediately inform them of my dispute with this "debt" . Reporting information that "you" know to be inaccurate or failing to report information correctly violates the Fair Credit Reporting Act UCC 1681s-2. Should "you" pursue a judgement without validating this alleged "debt" , the appropriate H3334333**83**2353830Hs of the Secretary of State and Attorney General will be notified and forwarded this information and "your" failure to comply with the ***** and for reservation of rights shall be noted.
  
  

   

  Affiant request a rebuttal on each and every point as well as a sworn and notarized affidavit of truth under the penalty of perjury by agent representing THE CITY OF H323534333**83**637H UTITLITIES 

  Sincerely, **** ****** of the ******** family name 

   

   

  Business Response

  Date: 06/03/2025

  The customer on the account has paid their bill and water service has been restored.

   

  Customer Answer

  Date: 06/03/2025

  
  Dear Officials and Trustees and the Better Business Bureau
  
  I, **** ****** of the ******** family name,  a natural person and public utility customer under the jurisdiction of the City of Sebring, do hereby provide formal notice that I am a Beneficiary of the Public Trust, **** ****** LIBONATI  and ***-***** of the ******** family name as Beneficiary of the ************ ******** ******** and that any governmental or financial action impacting my rights, property, or public utility services must comply with constitutional, statutory, and fiduciary standards of care.
  
  APPLICABLE LAWS AND LEGAL FRAMEWORK
  This notice is supported by the following binding legal authorities:
  
  1. Florida Constitution Article II, Section 8 (Ethics in Government):
  A public office is a public trust. The people shall have the right to secure and sustain that trust against abuse.
  
  2. Florida Constitution Article I, Section 2 (Basic Rights):
  All natural persons... are equal before the law and have inalienable rights... to be let alone and free from governmental intrusion.
  
  3. Florida Constitution Article X, Section 11 (Public Trust Doctrine / Sovereignty):
  Lands and resources held in trust by the state and municipalities must serve the interest of the public.
  
  4. Florida Statutes Chapter 112 (Code of Ethics for Public Officers and Employees):
  Public employees and officers owe a duty of loyalty, impartiality, disclosure, and full transparency in the execution of their duties.
  
  5. Public Trust Doctrine Common Law and Constitutional Principles:
  Municipal governments and related financial agents, including contracted entities, act as trustees for the public and are therefore subject to fiduciary obligations including:
  
  Duty of Care
  
  Duty of Loyalty
  
  Duty of Full Disclosure
  
  Duty of Accountability
  
  Duty to Avoid Conflicts of Interest
  
  DEMAND FOR COMPLIANCE & DISCLOSURE
  As a Beneficiary of the Public Trust, I hereby assert the following expectations and rights:
  
  Good ******************** of all public utility matters involving my account and property.
  
  Disclosure of all financial agreements, service contracts, lien policies, or utility obligations involving ******************* and the City of Sebring.
  
  Guarantee of Due Process before any adverse actions are taken, including suspension of service, property liens, or enforcement actions.
  
  Fiduciary Recognition of my legal standing in all correspondence, billing, or administrative policies affecting me.
  
  NOTICE OF RECORD
  Please note that this notice constitutes an official public record and shall be preserved. Any failure to adhere to the fiduciary responsibilities and constitutional duties described above may constitute a breach of public trust, actionable under both Florida constitutional law and civil fiduciary principles.
  
  I respectfully request:
  
  Written acknowledgment of this notice within 10 business days.
  
  Disclosure of all records, contracts, or financial instruments related to public utility services administered through ******************* or the City of Sebring.
  
  This notice is issued without prejudice, reserving all rights under the Florida Constitution, U.S. Constitution, and applicable laws governing fiduciaries, municipalities, and public officials.
  
  Sincerely, All rights reserved Pursuant UCC1-308
  **** ****** of the ******** family name , Agent and Legal representative on behalf of TRUST ACCOUNT : ***-***** ******** aka ******** ******** and any other variation or spelling of the said trust associated with affiants social security account

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23246725
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****** ******** aka **** of the ******** family has proceeded to file a civil lawsuit against defendants , there is not justification to the actions committed against The ******** family and public officials and all acting parties shall be held accountable for deprivation of rights, violating rights, terminating services contrary to notices and state and federal laws .

  Business Response

  Date: 06/03/2025

  Not sure how to proceed.

  The situation has been resolved.