Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Electrician

Complete Generator Sales And Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hurricane ****** hit 9/26, my generator did not work. Called complete electric, they came on October 1st. Said I needed a soft start part on my ac in order for the generator to work. They installed the part for $550 and the generator still did not work. They came out to check again why it was not working and they discovered the motor wasn't any good. They were to come and take the part off and they were going to look for a used motor for my generator. They have been putting me off for weeks and weeks. Then they said they would come and take the part off and refund my money for the part. They never showed up. I called several times and they kept saying to wait longer they are looking for a motor. Finally I said I don't want to wait, please refund my money $550 for the soft start part and $375 for my yearly maintenance contract because I don't have a working generator to maintain. Now they are telling me the part is used, which it is not and never was because the generator motor does not work. And they never came to take it off like they said the would. I want my money back. I have been waiting since October 2024. Any assistance you can give me I will greatly appreciate it.

    Business Response

    Date: 03/03/2025

    I just spoke with Mrs. ****** regarding this issue. We are going to her home this week to remove the Sure Start kit per her request. We are issuing the full refund of $925.00 as well. I aplogized to her for the lack of communication on our end, and thanked here for allowing us the chance to make things right. 

Complete Generator Sales And Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

More InformationWhy choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.