Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boat through them and I paid in cash money had gone through months ago I get the boat they tell me I will have the title in a couple weeks I dont hear anything for months so I finally reach out about it with zero response from the business after weeks I finally got ahold of somebody and they said they will be sending it out asap its now been another month with no title the boat has just been sitting we are halfway through the summer and I have yet to be able to use my boat or title the boat. Nobody responds to any attempts or contact horrible place I highly do not reccomend using them.

  

  Business Response

  Date: 07/03/2024

  We sincerely apologize for the frustration you've experienced regarding the title transfer for your boat purchase. Pop understands the impact this delay has had on your ability to enjoy your vessel during the summer season, and we deeply regret this situation.
  
  On May 15th, our post-closing team requested the title from the Georgia DMV, but we were informed that they could only ship the title to the seller. We then contacted the seller, informing them of the title order and the expected delivery timeframe of two weeks. We requested that they promptly ship the title to our office upon receipt for processing and forwarding to you. The seller confirmed on June 10th that they had dispatched the title to us. Unfortunately, some unforeseen circumstances with the mailing services caused delays that we have been diligently working to address.
  
  Our CFO, *******, personally reached out to you on Monday, June 24th, to explain the situation and provide an estimated arrival of the document to our office on Wednesday, June 26th. Despite utilizing express shipping services, again, we experienced an unexpected delay in receiving the title. Our Licensing & Post Closing Administrator, ******, has been monitoring this matter daily and Pop has been maintaining communication with all parties involved. The title arrived at our office, and ****** processed and sent it to you yesterday, July 2nd, with a tracking update provided via email. Your title was sent via ***** Express with the following tracking number: 7766 7799 7638, and was delivered to you today, July 3rd.
  
  We acknowledge that our communication throughout this process could have been more frequent and transparent. Your feedback is invaluable and will contribute to improving our processes to prevent similar situations in the future. We remain committed to ensuring a smooth experience for all our customers and completing this transaction to your satisfaction.
  

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a boat through Pop Sells on April 19, 2024.Paid additional fee to Pop Sells to transfer title to boat, trailer and obtain registrations for both and a license plate for trailer.Now May 15, 2024 and nothing transferred nor do I have original titles or plate for trailer.Have sent multiple emails and voice mail messages. One response to email and no returned phone calls. Cannot move or use vessel until all of this is completed.

  

  Business Response

  Date: 05/23/2024

  Pop recognizes that this fell through the cracks in our process and we are diligently working to resolve the delay in transferring and providing the necessary documents for the buyer. We have called **************** each time there is an update. The necessary documents were overnighted to the Delaware *** (for the title transfer) and the Fishing & *************** (for boat registration) on Thursday, May 16th. They were received on Friday, May 17th. Our closing representative, ****, followed up with both offices again on May 21st. Although we have received the boat registration back from Fishing and Wildlife, there was a spelling error, and we are now waiting for a corrected version that is being overnighted to the buyer, it should be received no later than Friday. The *** is currently experiencing a backlog and processing title transfer applications with a 5-7 day delay. Regrettably, these administrative processes take time and are beyond our control. We understand how frustrating and stressful these delays can be, and we're committed to doing everything we can to expedite the process. A voicemail was left for **************** on Tuesday with these latest updates and an email with tracking numbers for the registration was sent yesterday, May 22nd. We will continue reaching out to both offices and will notify the buyer throughout the process and once we receive word that the documentation is complete.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21719971
  
  I am rejecting this response because: 

    I appreciate Pop Sells' candor in their response. But this matter only received attention after the filing with the BBB. After closing on the boat but prior to filing with the BBB, all phone messages and emails to multiple people at Pop Sells went unanswered. While Pops regrets the delays and understands the frustration, it is now six weeks since I purchased the boat and paid Pop Sells to transfer the titles.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/04/2024

  We sincerely apologize for the delays and the lack of communication you experienced prior to filing with the BBB. This is not the level of service Pop strives to provide, and we deeply regret not meeting your expectations. As of May 29th, our closing representative, ****, received confirmation from the Delaware DMV that the title packet was received on May 20th. According to the DMV clerk, the processing time is 4-6 weeks, indicating that approximately 2-4 weeks remain in the process. **** promptly called the same day to provide you with an update and left a voicemail explaining the situation. As of today, June 4th, the Delaware DMV informed us that they are currently processing applications received on May 1st. **** spoke with ****************, who received a temporary permit to transport the trailer, which is currently at a local dealership awaiting permanent registration, quoted to take about 2 weeks. We will continue to keep you informed throughout the process and notify you immediately upon receiving any new updates. Once again, we sincerely apologize for the inconvenience caused, and we remain committed to ensuring a smooth and transparent experience moving forward.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 ********* travato in March of 2024 and still have no title and can't register the vehicle. I've been lied to continuously and now I'm being avoided. When my first temporary plate expired I was on a trip and stranded for two weeks then they issued another promising me I would have my title within wa week. It's been over two weeks so I called the registry and they said I need to file a complaint because something isn't right and this was supposed to be done in 30 days from purchase. Please help me.

  

  Business Response

  Date: 05/25/2024

  *** recognizes the inconvenience that this situation has caused and we are diligently working to resolve the delay in transferring and providing the title and registration of your 2015 Winnebago Travato. Your experience is not what we strive for, and we understand your frustration. Currently, we are waiting on a letter of administration, which is required for us to move forward with the title transfer. The seller has an appointment with a lawyer on June 1st to complete the necessary paperwork. Our closing representative, ******, has been diligently following up and has visited the *** to get updates on the process. ************** was provided with these latest updates on May 17th. As of May 22nd, ****** from our closing department has been working with ************** to provide him with another temporary tag in the meantime. We will continue to update the buyer throughout the process and ensure you are informed of every step we take.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** on April 5, 2024, pops ** handled the sale, the ** is a Winnebago bolt advertised as a 4 x 4, all sales material and even bill of sale claim the ** is 4 x 4, the ** is not a 4 x 4 when contacted the day after purchase Saturday, April 6, 2024 and informed the pops representative that it was not at 4 x 4 he claimed he would return call did not return call but did call on Monday. Said it had been sent to his superiors to discuss. today is Thursday, April 11, 2024 and we sent an email inquiring the progress of said problem only to receive a email stating they would not be returning the office until 15 April. We believe this is a fraudulent transaction because we only searched for 4 x 4 on rvtrader.com so we wouldve not have looked at this vehicle Had it not been advertised as a 4 x 4.

  

  Business Response

  Date: 04/19/2024

  We regret to hear that the Winnebago ***** that was purchased through Pop Sells is not a 4x4 model as expected.  We always strive to provide detailed condition information plus include a high volume of photos and videos whenever possible for consumers visiting our marketplace.  We also always encourage our Buyers to have professional inspections to be sure the ** is in the expected condition and the advertised features are functional and in place.  Unfortunately, this Buyer chose to waive the recommended professional inspections and rely on their personal inspection to determine whether they wanted to proceed or not in closing the transaction.  

  Our Sellers provide the specific details of their **s to our team when creating the listing ad and also review and approve the listing ad once completed.  The Seller was surprised to learn of the Buyer's claims as he felt he had purchased a 4x4 model as well.  This Winnebago even has the expected emblems clearly showing the 4x4 model directly on the unit.   The Seller claims when he purchased this ** from the dealership originally he was told it was a 4x4 model.
  
  It is important to remember, this transaction remains between the Buyer and Seller per our agreement with both parties.  We also let both parties know that we remain trying to assist and confirm the details of this Winnebago to help them come to a resolution.   Our team has already reached out to the original dealership, who did not provide any further details only stating the unit was a 4x2 only.  We have also reached out to ********* directly to obtain the original build sheet and any more details we can acquire.  We expect to receive that information next week and will update both parties upon receipt.
  
  We never want to see our customers in this type of situation and hope once all the information has been confirmed that the Buyer and Seller can reach an amicable resolution.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21564074
  
  I am rejecting this response because: as we can appreciate the previous owners saying they did not know this was a 4 x 4 after owning for two years and ******+ miles and maintenance service. They still did not know?

  However, Pop sales offers a service to the independent seller and buyer for ease and legal transactions. They consistently praise themselves for being in business for a long time and knowing their product. We, the purchaser therefore believe the advertisements of the product that they are selling, after all, why would they not know what they are selling? We pursued this RV based on the ad because thats what we were looking for. This transaction would not have happened or we would not even have contacted Pops sales, had it not been advertised as a 4 x 4. While speaking to *********************, we asked how the vehicle was put in four-wheel-drive. His response being there are no controls as it is all wheel drive. we were satisfied with ****** answer, again why would we not believe him? This is his profession he is the expert. He would definitely know his product.

  POPs sales has received monies for this service and for the ease and the legitimacy of paying the taxes and registration for the vehicle. Again being a company that has done this for years and knowing this process produced a bill of sale stating that the vehicle is a 4 x 4. The price of this unit was based on all elements this RV has to offer, one of them being a 4 x 4. Therefore, the loss of monies cannot be recovered either by use or sell and with documents that are fraudulent.

   

  In summary, we trusted a company that advertised and sold a vehicle, for safe and convenient smooth transaction. The vehicle is not as it had been advertised and as I understand it in this country, anyone and everyone will get what was advertised and paid for why wouldnt we want that? Im quite sure anyone reading this, simply put, ordered/ purchased any product that had been advertised and it did not come as advertised would expect not pay for it, or send it back. We are merely asking for compensation of the loss of money for a quite pricey item that was not as advertised.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/02/2024

  Pop understands the gravity of this situation and the frustration it has caused. Regarding the buyers disappointment with the previous owners' lack of awareness about the 4x4 capability of the *** we acknowledge their perspective. While we aim to ensure accurate advertisements, it's important to note that the previous owners' knowledge of the RV's features may vary, and their lack of awareness regarding the 4x4 capability does not necessarily reflect on our company's integrity. We have documentation that supports the accuracy of the advertisement from the seller. Additionally, the interaction that the buyer had with the seller, *********************, does not hold our representatives accountable for the claims that were made regarding the unit. 
  
  We have been in contact with both the dealership the unit was originally purchased from and with the manufacturer that produced it. The original build sheet that we obtained from ********* has been included for viewing; it can be seen that the 4x4 feature is not listed.
  
  In light of this complaint, we want to emphasize that we have signed documents from the buyer, waiving their right to an inspection by an accredited, professional inspector. These signed contracts state that the buyer agrees to hold the Broker(s) and Seller(s) harmless from any claims related to the RV's condition. Additionally, the signatures on the Vehicle Inspection Disclosure document acknowledge that Pop aims to be as accurate as possible in our listings but does not warrant or represent their completeness, error-free nature, or reliability. These documents are vital components of our transaction process and are designed to protect both buyers and sellers. We take these agreements seriously and adhere to them diligently.
  
  We sincerely regret any dissatisfaction that the buyer has experienced, we have been working to gather all information possible and have been keeping both parties informed. This transaction remains between the Buyer and Seller, per our agreement with both parties, and we hope that this matter gets resolved in a fair and equitable manner.
  

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21564074
  
  I am rejecting this response because:

  We continue to disagree with POP having no fault in the purchase of a product they advertised and spoke for on behalf of seller. Pops advertised the product, our whole understanding is they are there to insure a positive sale, much like a real estate agent. We had been informed immediately that they have been in business for sometime and that their representatives are the top of their business. In our business we need to know our product and the history in order to deliver and satisfy the needs and wants of our clients. Again, *******, POP representative was present and followed us through the entire process answering all our questions and concerns as one would expect. Continuing to let us know he and ***** have been doing this for a long time, which we received as comfort in them knowing their business and product. ******* did answer to us when the question was asked about how to engage 4x4 , his response being no controls need, vehicle is AWD. I fail to understand the need for this companies service if they can be allowed to just come along and take on selling a product that they have no idea or have to do any type of due diligence, to be fully educated and prepared to answer questions of the buyer. We also understand that their knowledge also guides the price of product, knowing all the key factors that create the value, again, this goes back to advertising. Listing the key components of the product not only determine price its what brings the consumers. Companies cannot/should not be allowed to advertise without facts to bring in business. We as consumers rely on the professionals we deal with, this is what we thought POP is there for. We also have just recently learned that the vin# actually shows whether it is a 2WD, or  a 4x4, so as a professional long time company part of their due diligence is to run and understand the ***** After all we paid a fee for this professional service to provide ease and accurate paperwork. The **** alone, had the company checked, would of avoided all this.

  As for contacting the dealership and seeing that 4x4 is not listed, thats good for the original owner but does us no good. As for obtaining the build sheet of unit we did not have access to this paperwork, and again *** having said paperwork would have known it to not be a 4x4. *** neglected to share.

  As for not having a professional inspection done for the condition of vehicle we do not consider this as a condition. The 4x4 as advertised is what brought us to this vehicle, a feature that we were looking for. Negotiated a price that was agreed on because of feature.. By this analogy, we as consumers should take a professional with us before making any purchase of an advertised product to make sure we are getting what is being advertised. We asked a professional, *******, the question and he answered just as he did with all the other questions. The condition of the vehicle is fine, its just not as it was advertised and priced at. We paid for a 4x4 and its not, a profit has been made selling something its not. Therefore in doing a comparison we paid at least $15,000 more. All we are asking, as anyone would, that we receive a refund for something we were told we were buying but did not get. Plus having the legal paperwork for vehicle.

  In summary we fail to see the purpose of this company, POP, if they are allowed not to have knowledge or be responsible for their statements. 

  
  
  Sincerely,
  
  ***********************;

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a travel trailer from Pop RVs. They are a national broker and have dealer reps located throughout the nation. We purchased the travel trailer from one of their reps in ****, **. We purchased the trailer in early February of 2023. We have been attempting to work with representatives from Pop ever since then to get the appropriate paperwork to register the vehicle. Apparently there is quite a checkered past with this travel trailer and we have received nothing but stall tactics, long periods of time without communication, and mis-representation of actual progress being made on their side. They have mis-filed paperwork with at least one state in attempts to get us a title. Each time things were mis-filed, it resulted in yet another 6 week wait from the respective states ***s. Earlier this year in *****, ONE YEAR AFTER purchase date, POPs sent us a packet of documents claiming that all of it was there and all we needed to do was present it to the **** That attempt at the *** failed as there was NO TITLE included in the paperwork which POP RVs sent. We have spent over 30 hours of our time trying to email, call, etc. ALL entities involved in this disaster our sale. **** contacted ***s in two different states trying to get a resolution. There is none so far. In a nutshell we need the BBB to contact POP Rvs and tell them to get us a clean and clear title for the travel trailer they sold us back in Feb of 2023. Thank you for your help and please let us know what other information we can provide that would help facilitate a quick resolution to this fiasco. *******************

  

  Business Response

  Date: 03/22/2024

  *** has been actively working with this buyer to resolve this matter between ******* and California DMV departments.  The ownership documents that Pop was provided by the seller were from *******.  This travel trailer RV was registered, we believe incorrectly, as a non-commercial trailer.  Non-commercial trailers do not require a title in *******.  ******* ****** that this RV was titled in **********.  However, a title search in ********** does not show a title number.  The CA title record was updated with the buyers information on March 14, 2024, so we are making progress. 

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21424744
  
  I acknowledge this response from the company, yet I have not heard any updates for the past 2 weeks,  This is a common theme - a flurry of activity for a day or two and then the trail goes cold.  I do not feel like ******** is pro-actively keeping me updated on the progress.  Even if that progress report is "we are still waiting/working on ......"  The lack of communication is disappointing to say the least.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/09/2024

  We are working as quickly as possible to resolve this matter with the California ***.  We have called ************* each time there is an update.  Unfortunately, these matters take time and are out of our control.  As of Apr 8, 2024 the CA *** shows the *** work in progress with Mr ****** name associated with the trailer.  *********************, our Director of Closing, has spoken with ************* several times about the current status of this request.  We have reviewed our processes thoroughly, looking for ways that we could have avoided this situation. However, there was no indication that this trailer was ever registered in ********** and the paperwork that we received from the seller appeared to be complete and accurate.  This is an anomaly that we are diligently working to resolve so that the Olsens can properly register and enjoy their new RV.
  

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21424744
  
  I am rejecting this response because:
  
  
  While I do not wish to get into an argument regarding the alleged "timeliness" of POP keeping me updated on items they are working on, the fact of the matter is that unless I initiate a call to Pops, i hear nothing from them.  I have placed several calls to ************* in April and up until this morning, all have gone to his voicemail with no response.  At our last conversation ************* assured me that POP had engaged the outside services of a document company that would "have boots on the ground"  in ** to work through the problems at the CA DMV.  He also assured me that he had one of his associates working on this matter "full-time".  
  
  After another call to ************** this morning, 4/30/24, I received a call back from someone named ****.  **** explained to me that ************** was very busy and she would be assisting me with this matter.  **** assured me that they had sent the proper documentation to the CA DMV via some 3rd party company and that she could provide me the tracking number.  When I asked her to provide the date that the information had been sent to said 3rd party company, she admitted that it was sitting in today's outgoing mail.  Incredible!  This is NOT what I would consider to be a "timely response" to a reassurance and commitment I received from POP's several weeks ago   
  
  To ****'s credit, I have received an email with a tracking number.  I asked that **** please keep me informed on the  progress of this matter.  My confidence is NOT high that I will receive timely updates but only time will tell.  
  
  Thank you for your time.  
  
  

  

  Business Response

  Date: 05/10/2024

  *** is actively working to resolve the unforeseen complexities of this situation. The process has extended past our initial expectations due to differing requirements between the ******* and California *** departments. Unfortunately, certain *** procedures have timelines beyond our control. A duplicate title application has been sent out, and we are awaiting an update from the CA ***. We will promptly inform the buyer upon receipt of confirmation from the *** regarding the application and again once the printed title is en route.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** me that the Owner's Manual was available. I need the manual to obtain information required to properly build a trailer upon which I will transport the boat. The ****************** that the manual was available was false. There is no way to properly build the trailer, only guess work. I would not have purchased the boat under these circumstances. This is like "Buy a pig in a poke".

  

  Business Response

  Date: 02/12/2024

  The seller provided all available manuals upon purchase of this **** Californian 34 LRC Trawler boat.  Pop did further research and provided the buyer with additional manufacturer information which is not readily available in the manuals to meet their needs.  We have been told by the buyer that they are satisfied with this documentation and that this matter is resolved. 
  

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 1/24/24 reached out via ******** Marketplace (FB) re: travel trailer for $33,500. Reached out via FB to Seller (*****) where and when to visit the trailer. ***** says in ****, ** and available 1/27/24. Did due diligence about trailer (i.e., specs, reviews, comparable units, options, used vs. new w/warranty). Discovered similar trailer @ RV Trader approx. 60 miles s in *******, ** at $37,950. To see 90+ photos of unit, required entry of name & email. ***** posted few specs & 18 photos. Entry name & email standard on every website-a sales tactic. ** City trailer referenced as "dealer", pics of trailer on dirt road of a residence. 1/27/24, reached out to ***** confirm visit when saw price changed to $37,950. ***** says "You registered on ******." Never heard of ******, was not aware of registering, located ****** phone number, called **** who says ***** signed agmt w/****** to sell, price increase commission due to ******. Told **** not known that *****'s trailer in **** the same **** listed in ** City, found *****'s trailer on FB, no disclosure of cross-posting & how not conflict of interest if ***** selling on own. **** says commission due b/c registered (to see photos). Told ***** NO SALE. **** called if I show communicating w/********************* to "registering" w/******, could continue w/***** w/o any commissions due. ***** added to post - price $37,950 negotiable if you do not register w/******, asked to see trailer and if he would honor price $33,500, told NO-feels like bait & switch. First knew of **** 1/27/24 @4:20am by auto email offering similar units for sale. Trailer for sale +7 wks, I was ready to purchase, ***** increased price, failed to honor lower ******************** said I showed on report Sat am, 1/28/24 days after contact w/*****. I believe there was pressure applied by ****** that led to the increased price and substantial loss of a sale. Shady deal all around; ****** failed to bring us to Seller. Considering action vs Seller for fraud.

  

  Business Response

  Date: 02/06/2024

  Hi ******, 

  We do have a contract on this ** with the seller.  Part of that agreement is that we are only due a commission if the ** is sold through our advertising efforts.  Pop stands for Paid on Performance and is the core of who we are and what we do.  Sellers can alert us to interested buyers that they are working outside of Pop, and those interested parties are placed on a Protected Buyers list.  If the ** is sold to any of those buyers, the seller owes Pop nothing.  
  
  You visited www.popsells.com on 1/25 and registered on the site to view the entire photo gallery.  We do not consider this a lead and hold no obligation for the seller to pay a commission.  
  
  The seller did not alert us to your interest.  We contacted him, and he confirmed that he was talking with you on ******** Messenger.  Therefore, we have added you to the protected buyers list, and this seller is free to sell you his ** at whatever price he chooses, without any obligation to pay Pop a commission for that sale.
  
  We wish you the best in your search for the perfect **, and we would be happy to help in any way that we can.
  

  The Pop Team

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in purchasing a boat back in July 2023. A deposit of $2,200.00 was wired to Pop Sells LLC in order for there to be a further exchange of information regarding the condition of the boat. I cancelled the sale when the owner of the boat would not provide additional information about the boat. As per agreement Pop Sells was to return the deposit into my account back in August. Since this time, I have been attempting to have the funds returned to my bank account without success. I have sent multiple emails and conversed with the closing broker and account manager, but I have not been contacted as they stated or received my deposit back.

  

  Business Response

  Date: 11/17/2023

  Pop secures deposits in escrow for signed offers, which is completely refundable prior to signing the contract.  For security purposes, we require a form which is validated to transfer funds from the escrow account back to the buyer.  Once the form is signed and validated, the funds are posted to the customers account within 1 business day.  
  This customer inquired about their deposit refund on August 14, 2023.  Pop sent the customer a Refund Request form on August 15th.  On September 22, the customer canceled the offer on the boat and inquired about the return of the deposit.  The Refund Request form was sent to the customer again and Pop contacted the customer on October 2nd, 11th & 13th to remind him that the form is required to issue a return of escrow funds.  The form was sent to Pop on October 15th.  Unfortunately, the accounting department did not receive the form until October 31st.  This has been addressed internally and measures have been put in place to avoid such delays in the future.  On November 1st, Pops accounting department acknowledged receipt of the Refund Request form and stated that his funds would be returned via ACH/direct deposit by the close of the next business day.  A confirmation email was sent from Pop and the customer replied Thank you for moving this forward" (see attached screenshot).  The customers bank also emailed him on November 1st, stating that the funds were returned on November 1st.  The customer has acknowledged that he received his deposit on November 1st, and asked that this BBB complaint be removed.
  We hope that this customer will continue to search for their perfect boat on popsells.com next season so that we have the opportunity to change his impression of buying a boat through Pop.  
  

  Customer Answer

  Date: 12/13/2023

  
  
  As requested, I am providing the information on my original BBB complaint. As discussed, the matter was resolved favorably (finally).  It would be preferable to remove my complaint against them. 
  
  Thank you for assisting me,
  
  ***************************;
  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a boat and trailer from online broker POP Yachts on 7/14/23-After the fact found that the seller did not have clear title and did not have the right to transfer title to me as the boat was left to his wife from her ex-husband upon his death- It took me over a month on my own in numerous calls and e-mails to the seller to obtain the boat title and the documents sent to me were not legal. I had to hire a lawyer to obtian the tile from the State of ********. As of 9/22 I still do not have clear title to the trailer. The seller nor anyone from POP Yachts have not responded to numerous calls , texts or E-mails. My attorney has gone over the documents and POP Yachts should have never closed the sale without the proper legal title docments in place. This has cost me considerable time and money .I would like POP Yachts to pursue and obtain a clear title for the treailer, pay any legal costs that I have incurred and refund my Closing advocate fee of $495.00

  

  Business Response

  Date: 09/28/2023

  Our records show that the title to the boat was in the sellers name with no additional owners or lienholders.  This along with all other closing documents were provided to the buyer on July 18, 2023.  We reached out to the buyer on August 18 to make sure that all of the paperwork was completed and the boat was in the buyers name before archiving the file.  He responded Yes, everything is fine.  On September 12th, we were alerted to the buyers problems registering the trailer in ********.  The state of ********* does not register trailers.  Therefore, the trailer was still registered to the sellers deceased ex-husband.  To transfer ownership and register the boat trailer in the state of ******** requires a death certificate or POA for the deceased prior owner.  After multiple attempts to contact the seller for additional paperwork, Pop management was able to reach them and obtain the death certificate needed for the buyer to register the trailer in ********.  This additional documentation should reach the buyer via ***** on Wednesday, September 27, 2023.  We hope this will allow the buyer to properly register the boat trailer in ******** so that he can fully enjoy his new boat.  We are here and willing to help in any way possible to resolve this matter.
  

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Pop Sells website for a boat purchase. I never provided my personal information, nor did I agree to have personal info shared. Shortly after visiting the site I was sent emails from Pop Sells, I never gave them my email. They knew my name and had other personal information. This company is utilizing a shady lead generating system, and now my information in the hands of this company and whomever they choose to sell my information to. I dont think it was a coincidence, that I received other unwanted calls and emails related and unrelated to Pop Sells business. Needless to say this all occurred without my consent. I called Pop Sells and spoke with the person who sent the email, *********************, who said he had no idea the email was sent. He claims I had to of voluntarily provided my information. He came across as a typical salesman, and then got defensive when I asked him about the companies lead generating system. When questioning the legality of their methods, he hung up on me.

  

  Business Response

  Date: 07/21/2023

  This customer submitted a Buyers Registration lead on July 20, 2023 at 2:41am.  He registered to view all photos on a **** ********* PACIFIC NAVIGATOR 195 listing on our website.  One, and only one, automated email was sent to him at 7:04 am the same day from our salesperson stating that the boat he was interested in was no longer for sale.  This email was auto generated from our system, signed with the assigned sales persons information.  Our sales representative attempted to explain our policy and help the customer find a similar boat.  However, the customer became hostile and started using profanities, so the sales representative ended the call.  In accordance with our privacy policy (*****************************************************), we do not share or sell this information with anyone else to solicit registered users.  
  
  
  We have removed this customer from any further correspondence from our system.  He is more than welcome to search our website and shop for another boat, but we will no longer contact him directly.  
  
  
  These claims are false and we ask that this complaint be removed. 
  
  

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20350833
  
  I am rejecting this response because the story the business has provided is false and does not accept responsibility for their action nor does it provide a plan to prevent the same shady practices from happening in the future. There was no apology whatsoever. Just a false excuse from a slimy salesman. This is so typical of people in this profession.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/28/2023

  This customer did register on ******************************, providing an email address, to gain access to the photos of a boat Pop had advertised. Pops system generated one automated email, alerting the customer that the boat viewed by the customer was no longer for sale. Upon the customers request, the customer was opted out from receiving any further communications from Pop, which was the requested resolution.  Pop has never and would never share or sell registration information with any third parties. Since Pops new website launch on May 17, 2023, we have had over ****** people follow the same signup process and this is the only complaint that has been received.  Pop has taken this complaint seriously and has complied with the customers desired settlement.  Management has made attempts to contact this customer, with no answer or response.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20350833
  
  I am rejecting this response because: Youre an unethical company and you are lying. You acquire personal information without consent. The reason your firm feels so comfortable in these shady practices is because consumers dont take the time to report these matters, and follow up. You mentioned you deleted my information then why did I receive another message from your company? More lies, more deceit. You people are the worst society has to offer. Someone has to do the devils work I suppose
  
  Sincerely,
  
  *************************