Complaints

This profile includes complaints for Apex Hosting LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Hosting LLC

  8388 S Tamiami Trl STE 61 Sarasota, FL 34238-2934

• 

  Apex Hosting LLC

  22968 Newcut Rd. clarksburg, MD 20871

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a minecraft server stolen from me. The company willingly assisted in this theft and refuses to provide details to how it happened or offer any type of compensation.

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I set up a Minecraft server for my son using Apex Hosting, which worked great. At some point around October 2022 I cancelled the server which I no longer needed. Unbeknownst to me, Paypal continued to submit payments to Apex even though I cancelled the server because Paypal requires you to stop payment through them in addition to the site you're using them for. The "overpayments" (clearly marked as such on ****** billing site for my server) continued until I contacted them last month (March 2024). They totaled $169.83. I was instructed to cancel the payments from Paypal, which I did. Apex then refunded me 6 months worth of overpayments, totaling $59.94. I inquired (politely) how to get the remaining $109.89 of overpayments and was told by two separate billing support operators that Paypal doesn't "allow" them to issue refunds for payments beyond 180 days and thus Apex was going to keep the remaining funds and I was left with a "rather large chunk of account credits" to use on server hosting. Apex very much considered this to be an acceptable outcome. I very much did not. Both Apex and myself already agree that the funds were an overpayment and weren't supposed to be sitting in their bank account to begin with. However, it appears Apex prefers to outsource their policies about refunds to Paypal and other third-parties over which they "have no control". The problem is that Apex still has $109.89 that we both agree was never supposed to be in their possession in the first place. They appear to be very limited by ******'s refund policies, but when it came to being overpayed repeatedly for several months, they had no problem whatsoever with Paypal's policies. I don't want or need ****** services and am only asking for a simple refund of $109.89 that we both agree isn't theirs. Since they've made it exceptionally difficult to contact them (their "business headquarters" in ** is a *** store), I have resorted to contacting the BBB.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a web server from Apex Hosting for a game with friends called PalWorld. The server that I purchased was one of the most expensive packages offered at $70 CAD per month.Some context, I decided to use Apex Hosting's services in the first place because I used them four years ago and received excellent customer service. Ironically, this time the customer service and refund policy is the reason why I am submitting this complaint.I purchased the server on January 21st, 2024 with the next monthly renewal being February 22nd, 2024. My friends and I stopped utilizing the server around early February but I forgot to cancel the service before February 22nd; only remembering on February 29th. I submitted a ticket asking to cancel the service on February 29th and politely asked for a refund on the new charges, stating the reason was that I did not use the service anymore.When I submitted the ticket I did not bother to check its status for the next few days since its common to just refund in cases like this, and I already even provided a reason. I checked the status after a week and found that they had responded the same day, February 29th. Their response was them asking for a cancellation reason before they can cancel and refund the new charges, but they also specifically said that they needed a response by the end of the day or they could not refund me. Obviously I had missed the response deadline by now, and when I responded asking again they told me that a refund was no longer possible. So even though I provided a reason in the ticket they still would not refund me without a ticket response saying the same thing.The sad thing for me is that the service itself is great, its only the handling of customer service and refunds that gave me issues enough to complain here.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this game hosting service around my birthday of last year so approximately 5 months ago. I went through this company Apex Server Hosting to host the game world remotely for me because they advertised *****% uptimes and a "terrific support staff". I signed up and was even enticed into buying *************** to enhance my server. I did not receive the services I paid for and when opening the dispute with the company originally they tell me its non refundable, and despite them never providing it , even when the opportunity presented itself. I paid for a "premium support" add on that I feel I never received considering the amount of times I had to reach out to support for problems with their server hosting. I feel they purposefully misled me as a customer and when raising a complaint they have continually closed my support tickets and offered no recourse. I was even banned from the livechat for "bad behavior " for continuing to press the issue.Their refund policy only says the server plans are nonrefundable after 7 days but there is no notice or inclusion of the additional addons the company provides to help install/maintain the server. I was instead told how to do everything myself , as a support staff explained someone who didn't have the premium support would do. I was treated like less all the while being charged extra.I was overcharged for monthly plans, I was overcharged for addons never used nor received. I feel defrauded and misled. I am disappointed in Apex and its constituents for not only misleading me but also treating me like less than when I raise a problem or dispute with its staff.

• Initial Complaint

  Date:05/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2022, I contacted Apex Hosting and changed my service plan with them from a 3 month quarterly 3GB plan ($39.99) to a 1 month 2GB plan ($9.99). They updated my invoice to reflect the change, and I was granted a $0.65 credit for the three days difference in price between the 3GB vs 2GB plans. My invoice shows that I owed $9.64 on May 13. However, I was still charged for the recurring $39.99 payment on May 13. I filed a dispute through PayPal for the overcharge, and was immediately contacted by Apex Hosting, telling me to cancel the dispute or they would close my account, and giving me a deadline of May 21. They then suspended my account on May 16, neglected to respond to my emailed response to their notice (sent May 18), and closed my account on May 21. When I reached out to Apex to discuss it, their representative told me that the decision to close my account cannot and will not be overturned. I tried to discuss it, and pointed out that I did respond to them, and I was told it is not up for discussion, and then they ended the chat before I could respond. I'm not at all happy with how they treated a paying customer, especially one who had been using their services since mid-2020. Based on this treatment, and the appalling attitude, I would NOT recommend using their services to anyone. I'd like to get my $39.99 refunded, as I didn't use their services at all after May 13 due to them suspending my account.

  Business Response

  Date: 07/07/2022

  Business Response /* (1000, 10, 2022/06/22) */ On June 13th, 2022 we followed up with the client through email and promptly refunded the $39.99 charge as per their request.