ComplaintsforBlueslade Motor Cars, LLC

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2016 ***** XC60 from ********************* at Blueslade Motor Cars on 8/16/23. After we signed all the paperwork, paid and went outside to start up our car, multiple warning lights were flashing on the vehicle, including check engine, start/stop service required, maintenance required and low battery. We pointed this out to *** and he said we could bring it to his mechanic in a few days and he would fix it so all the lights go off. *** also followed up with a text message stating let me know how it goes with the lights and Ill get you. To date, he has not fulfilled this promise despite numerous reminders and follow-up requests from me on 8/21, 8/24, 9/1, 9/6, 9/18, 9/20, 9/28, 10/5, 10/17, 10/19, 10/26, 10/30, 11/2, 11/6, 11/8 and 11/9/23.On 9/8/23, *** had us bring the car to his mechanic who identified some issues that could be causing some of the lights, but he did not authorize his mechanic to fix them. Also, since he continued to promise to resolve this, we were scheduled to take the car back to his mechanic on 11/10/23 but after learning he still had not authorized his mechanic to fix anything so the warning lights would go off, we cancelled the appointment. Instead, we brought the car to ***************** so they could diagnose the issues causing the warning lights and they identified $5,263.96 in damages. The main issue causing the warning lights was a damaged electronic control module that needed to be replaced. I mailed *** a (demand) letter on 11/13/23 outlining these issues along with a hard copy of his text message acknowledging the warning lights and a promise to fix them, and the estimate from ***************** for the repairs. I offered to split the cost of the damages with ***, but to date he has not been willing. Also, I'm not sure if it's important to note, but when I mailed the letter to *** the car was still under a very limited 3 month/3,000 mile warranty that he gave us that covered major engine and transmission issues.

  

  Business response

  02/20/2024

  Attached, please find our response to this complaint.

  By viewing, the attachments included herein, you will see that this vehicle was Sold As Is, and that the customer declined an additional cost extended warranty.

  However, at no cost to the customer. we included a Three Month ***** ************ Warranty, which included the engine, transmission, turbo chargers, drive axle, and seals and gaskets.

  Please also notice that the customer signed an Arbitration Agreement and a "WE OWE"  form that states there was NOTHING PROMISED, NOTHING DUE AND NOTHING IMPLIED. Attached is the Waiver ******************* Contract and my letter to the customer stating in addition to other things that I would fix the Start Stop Light, which was the only issue when the customer left our lot. This vehicle is over five years old and it is a used vehicle. This is why we recommend the purchase of an extended warranty an extended warranty. If this vehicle were new, it would be old of the included manufacturers warranty in any case.

  Please contact me with any questions or other information I may provide as we would like to resolve this issue as amicably as possible. We cherish our reputation and look forward to resolving this issue.

  Sincerely,

  ***************************

  Blueslade Motor Cars LLC 

  Customer response

  02/22/2024

   
  Complaint: 21280501
  
  I am rejecting this response because:

  As I indicated in my complaint, we had signed all the paperwork and wired the funds BEFORE *** gave us the keys to the car to start it up. After signing all that paperwork (assuming there were no new issues with the car), we went outside and started the car and noticed several warning lights were on. I was hesitant to drive it off the lot but when I told and showed *** there were multiple lights on, he said we could bring it back later that week and his mechanic would fix it. This is why *** used the plural "lights" in his text message attached to my original complaint: "...let me know how it goes with the lights and I'll get you." He knew there were multiple warning lights on. He said he would "get" me, which I assumed meant he would fix it. The text message is written evidence and acknowledgement from *** that there were issues that he promised to fix. There was certainly something promised, something due and something implied, per that text message. I gave *** several months to fix this and even had the car to his mechanic for a day, but he would not authorize his mechanic to actually fix the issues.  Instead he just wasted everyone's time. *** continued to assure me he would fix the lights and we were scheduled to bring the car back to his mechanic again, but in checking with the mechanic ahead of time to make sure *** had authorized him to actually fix the issues this time, the mechanic said *** had not authorized that. So I cancelled that appointment to not waste ours and his time again. If *** was going to fix the stop/start light and the other lights, wouldn't *** have authorized his mechanic to do so on one of those two occasions? *** had multiple opportunities to fix the lights and he never did.  Our only resort was to take it to the dealership to see what was actually wrong with it, which is outlined in the repair estimate attached to my original complaint. *** knowingly sold us a car with a damaged Electronic Control Module (***) that was ultimately the cause of the warning lights being on. And that is why he would never authorize his mechanic to fix it -- he knows it's a major problem with the car. I had notified *** of the issues with the *** in a written letter before the 90 day warranty was up because I wasn't sure if the warranty covered something major like the ***, which is the brains of the car as I understand it. According to *** it does not. At this point, I would like the repairs done by the dealership and for *** to pay the cost of the repairs in the amount of $5,263.96. 
  
  Sincerely,
  
  *********************

  

  Business response

  02/22/2024

   I am sorry this customer is not happy. In 20 years I NEVER had a customer post anything like this and have been a BBB member for a very long time.  We attched all the documents these folks signed mainly used vehicles are sold AS IS here in ******* UNLESS YOU PURCHASE a Comprehensive WARRANTY which most customers do purchase.  A waiver is signed if this is rufused by the customer which was done. . We GAVE and paid outside company a 90 Day VERY LIMITED warrantywhich covers a only a major event.  NOBODY in all the years NEVER even used that.  These people are way over the top and unfortunately want more than what we agreed to whch was a (start stop) light in which they even refused the mechanic ******** Motor Works a 5 Star shop to relook at the issue unless all else they wanted was done and paid for .  Then they go to ***** and get some unseen estimate for more things.. THATS WHAT COMPREHENSIVE WARRANTIES DO!  Again  we do not sell new vehicles but certainly we are sorry that these people are unhappy with a beautiful low mileage ***** XC60 right from ***** by the way.  

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