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Business Profile

Shutters

Hurricane Safe Products, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There have been many mishaps throughout 5-6 months it has taken to get my hurricane lanai screen ordered and installed. The company, Hurricane Safe Products, and I have managed to resolve most of those issues. All I need to get this case resolved and for the two of us to go our separate ways (with no harsh words on my part) is for the Hurricane ************ to submit to me an accurate bill that reflects an accurate completion date and an appropriate period of time for me to submit the bill to my bank so that they can send out a check. The first bill I received was billing for a different customer. The second bill I received was on March 14th and it reflected a past due account of many months even though the screens hadn't been installed and the inspection completed until March 2nd. They sent a third bill that reflected a past due account of 2-3 weeks, since February 24th, again, even though their work wasn't completed until February 18th and the building inspection completed on March 2nd. I have sent many emails asking for an accurate bill and reassuring them that all I wanted to do is pay my bill, but they have not sent me an accurate invoice. Please encourage them to do so and I will pay promptly. *******************

    Business Response

    Date: 03/22/2023

    Customer was accidentally sent an invoice with  the wrong due date for final payment. Customer was concerned that the incorrect due date would indicate that his final payment was past due.  The due date for final payment has been changed on the invoice to April 15th, 2023 to insure that his final payment will not be late.  This issue is now resolved.  Thank you.

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************unty inspection report was issued, but several contractors have identified the problems listed above that seem to cast doubt on its legitimacy: Given obvious defects, this job simply should not have passed inspection. Most important,poor drilling caused distortion of several lead anchors such that screws cannot be reinserted. Affected screens therefore cannot be used again and are essentially useless.

    Business Response

    Date: 12/12/2022

    Complaint resolved.  

Hurricane Safe Products, Inc. is NOT a BBB Accredited Business.

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