Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON December 6th we signed a contract for reconnecting system and new battery and service and paid $380.82 On our Master card. When the service man came out and did the work he billed us $ ***** for battery and reconnection paid by check #****, which was already paid for on contract. I have made several calls telling them it was charged twice, which they ageed too. I asked for a refund for double payment and keeping getting excuses and that their taking care of it and I should be getting check in the mail. It's been 2 months and still no check. Was told refund would be $84.22 that there was a mistake on the contract. I do not know how to upload receipts.
Business Response
Date: 02/20/2024
We called ******************* and apologized for the delay in processing her refund. The refund check had already been issued and scheduled to be mailed. Mrs.Customer Answer
Date: 02/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** & *************************
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