Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/20/2025 I canceled my contract with Dehart Alarm Systems because they breached the contract by not returning my calls and messages. I could not use the service as they would not send me a quote on putting new sensors on my replaced doors and windows. I had new doors and windows installed in April of 2025. I sent a letter of dissatisfaction on June 10, 2025 which they have ignored. I sent them a second request letter today, 8/26/25. i want them to write off my balance of the contract $1385.65 as I could not use the service if my house had no sensors.
Business Response
Date: 09/09/2025
We apologize for any inconvenience Ms. ********* has experienced. I spoke with her this morning and am reviewing the account. I let her know we will be back in touch once the review is complete.Customer Answer
Date: 09/15/2025
Complaint: 23797754
I am rejecting this response because: I heard from the company one week ago. They promised to followup with me when they finished their investigation. I have not heard from them.
Sincerely,
***** *********Business Response
Date: 09/16/2025
After reviewing the events that transpired, we have decided to waive the fee. Ms. ********* was notified said thank you.Customer Answer
Date: 09/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON December 6th we signed a contract for reconnecting system and new battery and service and paid $380.82 On our Master card. When the service man came out and did the work he billed us $ ***** for battery and reconnection paid by check #****, which was already paid for on contract. I have made several calls telling them it was charged twice, which they ageed too. I asked for a refund for double payment and keeping getting excuses and that their taking care of it and I should be getting check in the mail. It's been 2 months and still no check. Was told refund would be $84.22 that there was a mistake on the contract. I do not know how to upload receipts.Business Response
Date: 02/20/2024
We called ******************* and apologized for the delay in processing her refund. The refund check had already been issued and scheduled to be mailed. Mrs.Customer Answer
Date: 02/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** & *************************
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