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Business Profile

Roofing Contractors

Crown Roofing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Crown Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crown Roofing, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Crown Roofing, LLC

      3220 W Cypress St Tampa, FL 33607

    • Crown Roofing, LLC

      240 Field End St Sarasota, FL 34240-9703

    • Crown Roofing, LLC

      5802 Corporation Circle Fort Myers, FL 33905

    • Crown Roofing, LLC

      4696 Elevation Way Fort Myers, FL 33905-4907

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crown Roofing installed my mothers roof 6 years ago. We have found over 30 improperly installed nails. The nails are starting to rust and were not visible because of the color of the shingles. I am sure we will find more when more of the nails start rusting. Their workmanship warranty is only for 5 years and think they should take care of an improper install. i reached out to them, was scheduled for 10/16/2024 but they were a no call no show. I contacted their office, and was told that if we want them to come out, we will have to pay for an inspection. I asked for the manager to call me but never received any return calls. I had another roofing company inspect the roof and was told the only way to fix this is replace the entire roof. He said the shingles were in good shape but the install was terrible.

      Customer Answer

      Date: 10/22/2024

      Complaint id: ******** - My mothers name is: ****** *********. Her address is: ***************************************** 

      Thank you for your help and let me know if you need anything further.

      Business Response

      Date: 11/14/2024

      Thank you for reaching out to us regarding your service request. We understand your concerns and appreciate the opportunity to assist you.

      Upon reviewing your case, we have confirmed that the issue you are experiencing falls outside the timeline covered under our workmanship warranty, as you have mentioned. As a result, any service provided at this point would be subject to our standard inspection fee, which covers the time and expertise of our service team during their visit.

      Please let us know if you would like to proceed with scheduling an inspection, and we will be happy to arrange a convenient time for our team to come out.

      Customer Answer

      Date: 11/15/2024

       
      Complaint: 22453432

      I am rejecting this response because: Installation was not done properly per roofing codes. Numerous times your representatives fixed leaks and should have seen the terrible install job and made the corrections at that time. A company such as Crown should own up to their mistakes.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crown roofing did a complete roof tear off and install on our condo unit. My husband and i were there February 2-12th ***** and our wiondows were in perfect condition. The company (Crown Roofing) were set to begin work the following week. We use this home for a vacation property and did not return until the first week of May 2024. As soon as we starting opening windows and cleaning we noticed a crack in the back window. We knew right away that Crown was the only contrtactor working on ouir property during that time and they had a lot of tearing off to do and materials thrown everywhere.We founds nails and debris still remaining. We contacted the management and CROWN DENIED breakiong our window.

      Business Response

      Date: 07/19/2024

      After reviewing the situation, we have determined that Crown Roofing was not responsible for this damage. We take such matters very seriously and have thoroughly investigated the incident to ensure accuracy in our findings.

      Customer Answer

      Date: 07/19/2024

       
      Complaint: 21927025

      I am rejecting this response because: Crown roofing was the only company doing work on our unit. They tore off the roof, gutters and broke our window. Debris from roof was found all over the rear where the window is

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the President of a homeowners association. We contracted with Crown in Dec 2022 for a new roof after hurricane ***. We were told that the job could be started as soon as the metal for the roof would be delivered. The roof material was delivered to Crown and they could not start because they failed to apply for a permit. It took two months to finally get the permit looked at by the county and it was rejected because they entered a PO Box as the property address. It took the county another 4 weeks to finally get the permit in May and they started shortly thereafter. The dry-in was done fairly quickly, but the rest of the roof was dragging on and as of the middle of November is still not complete. Frequent calls, texts and emails to the manager, supervisors, the President have not resulted to get the roof finished. We had a roof leak in October. Supervision changes constantly and false promises occur all the time. Nobody is in charge at this company and they have absolutely no desire to finish the job. When the put our roof on fire, causing a 2 alarm fire department response, the spread the rumor that it was caused by an electrical short, even though the fire chief report assigned the cause as the flame treating of the tar flat roof by Crown.Although on the surface they have a reputation as a major roofing company, they are completely mismanaged. I would never recommend this company to do a roof on a single house and definitely not on a 3 story condo building.

    Crown Roofing, LLC is NOT a BBB Accredited Business.

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