Complaints

This profile includes complaints for Hype Gadget Hub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hype Gadget Hub has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hype Gadget Hub

  Sarasota, FL 34231-3718

• 

  Hype Gadget Hub

  1777 Abram Ct # 1654 San Leandro, CA 94577-7004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is regarding a survey that was taken from a reliable site with promise to receive a Smart Watch at no charge just pay postage At around $7.00. When I receive the smart watch the box had a picture of stop watch with the back of the box no writing. When I open the box it contain it appeared like the picture on the box with manual marked SMART HAND RING WATCH MANUAL with instruction with QR code and download " Hyfine" app from from my App Store. I attempted to charge the watch. I noticed there was no way to turn it on or charge this Watch. The return address is Gadget Unit ****, ************************************************** ***********. This location is a ************ I cancelled my debit card for fear of unauthorize transactions to this card . Please investigate this company, and stop them from taking advantage of people, that just simply taking a survey.

  Business Response

  Date: 09/13/2022

  Hello ********,
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  
  Thank you

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email As a TMobile Customer appreciation for **** shipping fee I would receive a gadget watch. No agreement beyond this. I used my debit card and have been charged ****, *****, ******. Working with my bank now. I'm a low income senior and this is hurting me. I've called this business and it goes to voice mail with no business name mentioned. Is TMobile aware they are using their name? I'm still investigating Company is *********** ** The Gadgets Hub

  Business Response

  Date: 09/09/2022

  Hello,

  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  
  As a VIP ********** member you were given a free 10 days Trial with an automatic enrollment in our monthly Flex Pay program, which allows you to pay for your watch in two low cost installments each month rather than paying for the watch all at once. Your trial for the watch has expired and because you have not cancelled you were billed the first installment of the watch that you have in your possession per our terms and conditions (you had to agree to the terms to be able to place the order). We have not sent you any new shipments. 
  

  As a one time courtesy, we went ahead and issued a refund of $58.63 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  
  
  Thank you
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st I got a text from ******** saying that because of my loyalty to ******** they are sending a free Apple smart watch. Only fee is the shipping cost which is $6.96. On August 30 I received a watch from The Gadgets Hub, Unit ****, *********************************************************** I recieved a dummy watch. It is unusable. No way to charge or turn it on. It's cheap and pure junk. I know this is a scam and I don't want this to happen to others who are taken in by this total fraudulent company. I'm afraid that I will keep getting charges so I have to cancel my bank card! This is a terrible nuisance since I pay my bills with the same card. Besides a refund I would like some investigation info this"company", The Gadgets Hub. I know what they are doing is illegal and they should be shut down. I'm sure you have received other complaints like mine. Why aren't these fraudulent companies shut down?? They could cost me and others alot of money. I would appreciate your help in this matter. *************************

  Business Response

  Date: 09/12/2022

  Hello,
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  
  As a VIP ********** member you were given a free 10 days Trial with an automatic enrollment in our monthly Flex Pay program, which allows you to pay for your watch in two low cost installments each month rather than paying for the watch all at once. Your trial for the watch has expired and because you have not cancelled you were billed the first installment of the watch that you have in your possession per our terms and conditions (you had to agree to the terms to be able to place the order). We have not sent you any new shipments. 
  
  
  Your second installment of $27.85 is due on (08/30/22). Once the second installment bills successfully, your account will automatically cancel and you will not be billed any further. As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  
  Thank you
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges are appearing on my credit card that are not authorized

  Business Response

  Date: 09/14/2022

  Hello,
  
  Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  
  
  Thank you.
   
  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a smart phone in mail today after having called customer service to cancel the order. Recently purchased a new I phone from ******** and this company pretend to give you a smart watch for doing a survey!! I may be forced to cancel my credit card after reading the complaints here!!!Ridiculous!!

  Business Response

  Date: 09/07/2022

  Hello,

  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  Thank you

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took what purported to be a T-Mobile survey. The survey end told me I would receive an iWatch 7. ALl I had to do was pay survey. I usually do not fall for scams like this, but the cost of shipping was $6.85. The payee appeared on my bank account as ********************* ********** CA 08/19.
  I figured ZI was scammed and I cancelled my bank card I used so no other payment chages could appear.
  
  Today I received a package from The Gadgets Hub that has an address of :
  
  The Smart Hub, Unit 1654, 1777 Abram Ct., San Leandro, CA **********
  
  The package contained a "Smart Watch". The manual inside said to charge the watch before using. There is no charging port on the watch. I cannot find a button to turn the device on. The watch feels suspiciously light. I figure it is just an empty case.
  
  I would like my money refunded and I will return this so called "Smart Watch to" either The Gadgets Hub or T********************* . If that is a real business
  

  Business Response

  Date: 08/25/2022

  Consumer Response /* (2000, 5, 2022/08/25) */
  I have gone online and found help with getting the watch to work. I am now able to charge and use the watch. So, I feel it is not necessary to pursue this complaint any further.
  
  I apologize for any time spent on the case and appreciate your support.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  91Delivered Add Nickname +FULFILLPLEX ****************** First-Class Package Service--USPS Tracking Paid **** just shipping for this item Smart Watch after doing a survey. I received watch with no charging unit phone has no buttons on back or side looks like a play toy. Order came from The Gadgets Hub Unit **** ************************************************************ **** TRACKING #eVS **** **** **** **** **** 91

  Business Response

  Date: 09/02/2022

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  

  
  Thank you

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from CVS about being a loyal customer. I could choose anything on a list as a gift. I chose the Smart Watch for $6.85 and used my **** Credit Card. Then I saw an additional charge of $57.06 from the same company - reference MyProlificSunGadgetSWA, 8662386477CA. I did not authorize this second charge and would like credits for both amounts - $6.85 and $57.06 as this was a SCAM. I'm 83 years old and don't need to be ripped off by some sleazy company.

  Business Response

  Date: 09/02/2022

  Hello  Virginia,
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  
  As a VIP ********** member you were given a free 10 days Trial with an automatic enrollment in our monthly Flex Pay program, which allows you to pay for your watch in two low cost installments each month rather than paying for the watch all at once. Your trial for the watch has expired and because you have not cancelled you were billed the first installment of the watch that you have in your possession per our terms and conditions (you had to agree to the terms to be able to place the order). We have not sent you any new shipments. 
  
  
  Your second installment of ***** is due on (08/21/22). Once the second installment bills successfully, your account will automatically cancel and you will not be billed any further. 
  
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  
  Thank you

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a survey for supposedly ********* and receiving as an award this watch bracelet, only being charged S&H $6.85.After receiving the item I am being charged an additional $58.74.To me this is fraud. I am sending the watch back. This was not the deal.I see from other complaints that I am not the only one it happened to. I would like to be reembursed for the $58.74 Thank you

  Business Response

  Date: 09/02/2022

  Hello,
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  
  We went ahead and issued a full refund of ***** as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  
  Thank you

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/04/2022

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  

   

  Thank you

  
  

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  
  Just want to let you know I received the refund today..
  Thank you so much for all your help.
  
  Sincerely,
  
  *************************