Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7, 2025, I purchased a Certified Pre-Owned 2022 ******* Palisade Calligraphy with ****** miles from Gettel Nissan of Sarasota. I was assisted by ***** ********** (sales) and ***** (finance). The vehicle came with a 90-day/3,000-mile limited warranty.Immediately after purchase on July 8 I began experiencing serious issues with the vehicle, including:Loud knocking sounds in the engine or steering A malfunctioning heads-up display (HUD)A coolant leak I returned the vehicle to Gettel Nissan right away, and it was transferred to Gettel ******* of Sarasota for diagnosis and repair. As of July 21, 2025, the vehicle remains in the service department without resolution, updates, or communication from either dealership. I have followed up repeatedly and attempted to speak with General Manager *** *******, who has not returned my calls or emails.This situation has left me without a working vehicle since the day after purchase. I have not even made the first payment (due October 5) because the vehicle has never been in my possession in safe, working condition.Ive also reached out to Gettels corporate office and the CEO, but there has been no resolution. This lack of accountability and customer service is unacceptable.

  

  Business Response

  Date: 07/22/2025

  We have been in constant contact with Ms. ******* regarding the ******* being repaired as stated and we explained to her that we would repair the vehicle at no charge to her. I have personally spoken to Ms. ******* multiple times and we have already agreed to sell her a different vehicle with us taking back the ******* Palisade to which she was happy with. We will continue to stay in contact with her to ensure that she is satisfied not only with the new vehicle, but also her entire experience here at Gettel Nissan as we would like to keep her as a customer. If there is any additional information needed, please don't hesitate to reach out to me.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first off I made a appointment online for Saturday 1/25/2025 my car a Nissan versa 2018 model for checking out the check engine light and a pulley squeal. I figured since I have the Nissan gold extended warranty that is supposed to to cover everything. well I made arrangements to drop the car off , it was a Saturday and was told they dont do diagnostic checks on Saturday. the online appointment had no mention of this. next the warranty could not be verified till Monday so I left the car. there diagnostic fee is ****** dollars , I figured the extended warranty a deductible of ****** would cover it , not a chance they offered to fix for 600 plus dollars , the squeal is the pulley not the belt and I had the code p0101 before going in not a past code as they tried telling me as it just came on a few days earlier, they verified it as a maf sensor. they said the warranty wont cover cleaning, part should of been replaced. The pulley squeal is indeed the pulley not the belt that is covered but they said I had to buy the belt first and then my car would not start when after I paid them the 300 dollars . the manager and assistant manager were on lunch , how convenient. I paid over ***** dollars for this warranty what a waste of money , there sales department and there ads is another joke , a worker there told me to buy a ****** instead. I like to ad Im a retired mechanic ,so I know cars , stay away in my opinion. I did get a **** back to the dealership that they paid for only good I can say.

  

  Business Response

  Date: 01/29/2025

  As stated by the customer, they did bring the vehicle in to be checked out for a check engine light and a squeal type noise. On the repair order number ......, it was noted that the noise may be coming from the belt and that is where we need to start. There was no conclusive evidence the noise was coming from the pulley. The check engine light does have the code P0101 as noted on the repair order, where it was recommended that the cleaning of the throttle body with and induction service be done. The customer "declined" both repairs. 

  The vehicle was I believe purchased used at ******* Nissan in 2023, not here at Gettel Nissan. We did not sell the vehicle or sell them a warranty. The vehicle when it was our dealership had ****** miles. The customer's extended warranty does not cover any maintenance items such as a belt or cleaning of the throttle body. The customer authorized us to inspect the vehicle knowing that there is a diagnostic charge if item(s) are not covered by their warranty. The customer decided not to do any repairs, so the customer is responsible for the diagnostic charge. The Service manager was not aware of any issue prior to this complaint, and him being at lunch when the customer came in was not foreseen and therefore unfortunate timing. It was not done deliberately as the customer makes it sound. The customer states that our sales department and ads are a joke and makes it sound like we sold the customer the vehicle when we did not. The vehicle has been here only twice. First on 3/29/2024 with ****** miles and then on 1/25/2025 with ****** miles. 

  As stated above, the customers warranty does not cover the recommended services, and the customer declined the repairs and therefore is responsible for the diagnostic fee. I have attached (hopefully) a scanned copy of the repair order invoice. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22871700
  
  I am rejecting this response because:
  I was told that they would call about the warranty my warranty as shown does not mention anything about cleaning , the idler pulley and maf sensor are covered. I am not happy that there online appointment  did not indicate they do not do diagnostics on saturdays , this was an inconvenience so I just left the car. Upon pick up because the mechanic took out the maf sensor by doing so my car would not start , 
  Sincerely,
  
  ******* Small

  

  Business Response

  Date: 02/03/2025

  I am sorry that the customer is "rejecting' my response. As a "Nissan" dealer, we are very well aware of the warranties that Nissan offers and sells. The warranty that the customer previously referred to is a SECURITY+PLUS PREFERRED GOLD PREFERRED, which is sold by Nissan. This warranty does not cover a drive belt or the cleaning of the throttle body and fuel induction system. It was not recommended to replace the Mass Airflow sensor, because it may be dirty, not bad. I have attached a screen shot from Goggle which shows the "possible" causes and "possible" solutions for the code P0101, which indicates a problem with the Mass Airflow sensor. This shows in the solution section, 2 of the 3 solutions suggest a cleaning, this is what we recommended. As for the "online" appointment system not indicating that no diagnostics are performed on a Saturday, this is something we will be looking into correcting, and we apologize for that. You stated that you left the car because the mechanic took out Mass Airflow sensor, that would mean that we did indeed look at your vehicle on your scheduled appointment date. Just because a part may or may not be covered under a warranty, does not mean that it needs to be replaced. As you can see on the invoice that you provided, "maintenance" items were recommended, not the pulley or Mass Airflow sensor. You brought your vehicle to a Nissan dealer to have it looked at. We performed the diagnostics, and we then recommended to you what should be done. You declined those recommendations.  Because you do not agree does not make us wrong. Again, I am sorry you feel the need to "reject" our response, but our response is justified. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22871700
  
  I am rejecting this response because:
  The part shown that is under warranty had to be replaced along with the sensor that was faulty. I should receive a refund as the trouble I went through ,300 dollars out of my pocket , 
  Sincerely,
  
  ******* Small

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in January of 2022. When I purchased the vehicle, I informed the salesman to not run my credit and to only use the Pre-Approval letter I entered the dealership with. This was not abided by, and my credit was run repeatedly. Due to this, I ended up with a much higher interest rate and higher payment, without my consent. I was unable to do anything to change this and could not leave as they had damaged my credit for buying another vehicle. After I bought the vehicle, I realized there were several issues with the car including the shocks being bad and not having heat or AC. The vehicle has been in the shop for at least six months total since I bought the vehicle, and the maintenance team denies there is a problem. Recently, I brought my vehicle in for maintenance and was informed my shocks were leaking. When I told maintenance I had brought this issue to attention months prior, they claimed it was the front and not the back that I complained about, when there is no paperwork to prove this. I have also had the issue of my vehicle vibrating and stalling while driving it. This has been reported numerous times when my vehicle is in the shop and each time, I was told there was nothing found. Today, I brought the vehicle in because it was shaking and stalling severely. The maintenance crew found $1500 worth of repairs, which I can no longer pay because my car is no longer under warranty. The financial department messed up the warranty as they did not give me an extended one, but I paid for it anyway. Now, since my car is no longer under warranty, all of these issues are being located, even though I have been bringing this to the staff's attention since I bought the vehicle. Gettel has ripped me off numerous times since I bought the vehicle, and someone needs to be held accountable as I can now no longer adequately drive my vehicle and will end up breaking down on the side of the road because of them. Gettel are crooks and need to pay.

  

  Business Response

  Date: 01/17/2025

  Ms. **** came in today and met with myself and *** ***, Service Director of Gettel Nissan. We discussed the situation and came to a mutual agreement that both parties are happy with. We will be taking care of all her vehicle's issues that her recently expired warranty would have covered. She is now very happy.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I met with ***** ***, Service Director, and *** *******, General Manager this afternoon. Both were very communicative and respectful of my situation and concerns. The business conducted itself adequately and I am satisfied with the outcome. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So about 3 weeks ago I bought a 2019 Buick Envision from Gettel Nissan in Sarasota drove it home was ecstatic but then I was driving down a main thoroughfare here in ************* and went over a bump in the road at about 40 mph and the front end started shaking violently and would not stop shaking until I slowed down to about 30 mph. I called them they said bring it in we'll check it out, the finance manager told me that it would be covered and the service manager for used cars said a day later that it wouldn't be covered and he would call me back to let me know if he could get it approved by the managers? That was a week ago and have not heard back from him, his name is ***********************. I put down $8,000 on the car. *** said he would talk to the managers to get it approved maybe $500 repair bill and that was have not heard back from him? It is unsafe to drive imagine riding down the highway at 60 MPH and you hit a bump and the front end starts shaking violently

  

  Business Response

  Date: 07/10/2024

  Immediately after receiving the complaint from the purchaser, we spoke regarding the 2019 Buick Envision. We had a communication breakdown that we quickly addressed, and the vehicle was in on July 5th, 2024 to have the issue resolved. We value ****************** and his family's business and look forward to assisting him in the future. 

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gettel Nissan of Sarasota Fla installed an unnecessary car battery at a cost of $90.00 to myself. They said the battery failed a test but this was a lie.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21497742
  
  

  ****** Nissan of Sarasota,Fl made an unnecessary repair

  to my car. ****** replaced a good battery with a new battery.

  I was told that my battery had failed its test. When I 

  compared ******** test results to Nissan;s standards

  The battery was satisfactory.

  
  

  After, I complained several times  and was told by the then 

   service that I should go someplace else my money ($90.00)

  was refunded.. 

  
  

  I am afraid, that ****** Nissan of Sarasota, Fl may be

  in the practice of recommending work on cars

  that does not need to be done at the time the car is

  brought in for service. 

  
  

  Please be sure that any work done on your car at ******

   is necessary.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership tried to charge me $574 for a brake reservoir cap. Did ZERO to try and help me, the customer. *********************, "service director" is condescending, has a bad attitude and is confrontational.

  

  Business Response

  Date: 01/30/2024

  the part that the customer is trying to order doesn't just come in 1 part ( a reservoir cap).  it's a whole assembly that has to be ordered by Nissan as one part.  We take pride in our transparency and honesty.  We also order Nissan Genuine parts because we know they work properly.  No work performed on vehicle.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** does not keep to their repair completion dates and worse still does not bother to inform customers about the delays or reasons for the repair delays. After making three calls to the department nobody can tell me why the car has not been repaired after waiting for a week and paying for a rental car for a week. Nobody that works there can tell me why the job has not been completed and when it will be completed. Nobody knows anything and the excuse is the Service Manager is not working on this particular Monday. The Air Conditioning Repair is a $3,000 repair and the only thing anyone can tell me the job has not been completed per the day it was promised. Looks like I am stuck for an additional week of car rental expense.

  

  Business Response

  Date: 11/20/2023

  Depending on parts availability/tech availability and shop load the repair times can fluctuate depending on difficulty of repair.  This customer was not charged for the rental and I would like to ask specific details to his charges.

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************