Complaints

This profile includes complaints for FIMC Partners LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FIMC Partners LP

  1440 Main St Sarasota, FL 34236-5715

  
• 

  FIMC Partners LP

  PO Box 1299 Sarasota, FL 34230-1299

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package from **** that states they will reimburse me $500.00 if i ever have to pay a deductible for a motor vehicle accident if I am an active member. After my accident on 08/20/24, I submitted the claim with **** on 11/24/24 after my insurance company completed my claim. **** requested supporting documentation which I uploaded on 12/17/24. I keep getting the run around and would like assistance resolving this and receiving my $500.00 reimbursement. My claim number is L223OZJO35-26303-3...the reference number is CYN00115708...The phone number to reach FIMC is **************...Thanks in advance.

  

  Business Response

  Date: 02/21/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience ****** ******** may have experienced. ****** ******** filed her claim on November 24, 2024. The claim form was issued via the portal on November 26, 2024, and the claim documents were submitted and received on December 17, 2024. The claim and the documents were then reviewed by an adjuster.  At this point it was determined that an insured third party may have been responsible for the damages, in which case Ms. ********* deductible might be returned to her depending on the outcome of a subrogation action against the third party.  The adjuster sought the subrogation information from Ms. ********* insurance carrier. Despite multiple attempts to contact the insurance carrier on January 6 and January 23, 2025, the adjuster was unable to verify the subrogation outcome. A letter explaining what was needed was issued to Ms. ******** on January 23, 2025. On February 10, 2025, the adjuster finally received word from Ms. ********* insurance carrier and was advised that the subrogation process was ongoing with no timetable for completion. Due to the ongoing subrogation process, we have made an exception to normal protocols as a goodwill gesture to Ms. ******** and have completed and paid her claim as of February 10, 2025, via ACH deposit. Should you have any further questions or require additional assistance, please do not hesitate to contact us at ************.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The road side assistance is horrible. 30 mile tow they told me a 3 hour wait and would cost an extra $86 bucks. To leave me stranded with my kids. Didn't call us. When I called hey told me it would be an extra $360. $446 plus tax for a 30 mile tow. Talk about price gouging.I wouldn't recommend this service to anyone. There are no real discounts. Just nothing but overpriced services and hidden fees. 12/7/2024

  

  Business Response

  Date: 12/18/2024

  We have reviewed Mr. ******* tow request. Mr. ****** requested a 34-mile tow and mentioned that they had gone home leaving the vehicle behind. He also mentioned that one of the tires was not functional. Due to the length of the tow, there was an out-of-pocket cost of $86. Mr. ****** paid the out-of-pocket cost and advised that he would arrange for someone to meet the provider with the vehicles key.Unfortunately, the agent did not communicate the issue with the tire to the provider or submit the correct rate for approval. If the correct rate had been submitted, it would not have been accepted and another provider would have been sought. Due to this, when the provider arrived, he advised Mr. ****** a much higher amount was due. Mr. ****** refused to pay the additional charge and requested the tow be cancelled and that he be refunded the $86. We reached out to Mr. ****** with an apology and to notify him that the $86 has been refunded but were unable to reach him and left a voicemail. We will also be sending ********* a $50 goodwill for the inconvenience he experienced as our goal is to always ensure our members receive the best service possible. Mr. ****** can also submit his tow receipt for reimbursement consideration if he arranged a tow himself. Again, we apologize for the inconvenience he experienced.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking over my bank statement and noticed these charges from ****************. The charges were for $17.99/mo. And I was charges in July and August of 2024. When I called this company, ************* they said that a subsidiary insurance company called Insurify added this service to our auto insurance policy. The problem is that we don't have auto insurance thru Insurify. Never have. So I told the person I was talking to from **************** that and they said they'd cancel the service but refused to give me a refund. So from what I understand this company basically stole $36.00 from me and refused to give it back. I even spoke to a supervisor and she was very rude and refused to refund the $36.

  

  Business Response

  Date: 09/27/2024

  We have
  conducted a review of all calls and notes related to Mr. Giles’ membership. Mr.
  Giles was charged for a monthly membership plan purchased through Insurify,
  which specializes in selling auto insurance coverage. Our plan is offered at
  the time of an auto insurance purchase but remains optional. Prior to sale, an
  Insurify agent explains the plan to the consumer and obtains the consumer's
  express informed consent to the purchase of the plan and the billing method for
  the plan.  In response to Mr. Gile’s
  request, the plan has since been canceled and no further charges will be
  incurred. We have also submitted 2 refund requests of $17.99 to be applied to Mr.
  Giles’ credit card. The first refund was applied on 9/17/24 and the 2nd refund of $17.99 was submitted on 9/26 and should show in 3-5 days. We
  apologize for the inconvenience Mr. Giles experienced and will advise Insurify
  of this matter so they can conduct additional training for their agents to
  ensure they clearly explain the enrollment process and the optional nature of
  our membership plan.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check for a claim I filed but have been unable to cash it anywhere. Everywhere I have tried has declined to cash it. I have never had a problem cashing any other check from anywhere else. I don't know what to do with this piece of paper that is worthless.

  

  Business Response

  Date: 05/17/2024

  We have reviewed Ms. OBriens membership and inquired with our third-party administrator about a claim **************** recently submitted. We confirmed with them that a reimbursement check was recently sent to ****************, and that the check is a valid negotiable instrument which may be cashed or deposited. Our administrator reached out to **************** who advised that two check cashing locations would not cash the check but provided no reason. **************** advised that she would try another location and would call back to let them know the outcome. Subsequently, the administrator noted that a check cashing company contacted them to verify funds. Based on this, we believe that **************** was successful in cashing the check, but we remain ready to review and respond to any further inquiries related to this matter.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2024- I was checking my statement and notice amount of $159.99 was taken out of my **** credit card account, the transaction was on 2/27/2024. On 2/28/2024, I called the number from the statement ***************, I was talking to ******** and she was asking me what's my name and I gave them my name and then she said spell it and I did, but what they had was different ******* , and they didn't have anymore information about me , If I had anything to do with this company they should have my information right. I asked her what was this company about and she told me its a roadside service company, and I told her I have AAA, I didn't need another one. I told her I didn't want to give her a lot of information because I didn't know if its a scam or not. So, she told me she would get her supervisor, then she came back and said she was with another client and she will call you back, supervisor have not called back yet. I called my bank and they blocked the card , then I found out this company took another payment out on 08/27/23, for $159.99. I didn't realize this company charged my account in August until now. I have to go to my bank and talk more with them to fill out a fraud claim.

  

  Business Response

  Date: 03/04/2024

  We have reviewed calls made by ************** regarding charges to her credit card. During the discussions, we discovered that the membership was purchased by her daughter using Ms. ****** credit card and was in her daughters name. There were 2 charges to the credit card since the membership is on a 6-month renewal period. We explained what the membership was and explained that in order to cancel and provide a refund, we would need to speak to her daughter. We spoke to her daughter to confirm that she gave us permission to speak with her mother, close the membership and refund the membership fee back to her mothers credit card. The membership has been closed and a refund of $319.98 will be provided back to Ms. ****** credit card. ************** should allow 3-4 days for the refund to show. We apologize for the inconvenience ************** experienced.

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this extra insurance on Oct 18 when we took out a loan. We cancelled it on Jan 8. We were told a check was mailed to us on Jan 9. Today is Feb 5th, ****. I have called 3 times on this check not arriving. Half the time the phone lines are down with them. I have emailed 3 times with case # assigned. We heard nothing. Last week on Jan 30, I phoned and they said to call back in a couple of days so they could cancel the check and reissue. Today the 5th I call an am told sorry have to wait until after Feb 9 to launch an report and reissue the check. I asked if they could please send a new one express post so we can track it and get it faster. I was told no sorry they can't do that. It should not take 30 days to get a check from this company. I want the check as we are paying interest on this loan amount and need to get the money in our hands. Tired of the run around. 30 days for a first class letter to get here is wrong. My thinking is it is lost or someone else got it and cashed it. We want our ****. immediately and it can be sent express post with tracking on it. We are seniors who need that money back.

  

  Business Response

  Date: 02/08/2024

  We have reviewed ******************** membership and requested refund. Our records show that ***************** cancelled the membership on 1/8/24 and the refund check was mailed out on 1/9/24. We apologize for the inconvenience they have experienced receiving the check and have re-issued it. The new check was mailed out on 2/7/24 via 2-day ***** with tracking. Again we apologize for the inconvenience.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21250954
  
  I am leaving this case open until we receive the check.  I appreciate they are sending it to us faster, and they have reissued it.  30 days is too long for any 1st class lettermail to come, especially when I received mail from someone **** km away in 2 days.  I will leave a comment again when the check arrives in case it glitches too. I am satisfied with their response to this now, but want it to stay open until it is received.
  
  Sincerely,
  
  Jack & *************************

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We received the check by courier late on Monday Feb 12.  The original check never has showed. Thank you for sending the replacement by *******. Case is closed.
  
  Sincerely,
  
  Jack & *************************

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1st 2023 when I went outside to start my car , my car wouldn't start so I called auto plus by **** to have roadside assistance help me out by giving me a jump. The contractor finally arrived and proceeded to jump my car. The first jumper cables and battery didn't work so he went and grabbed jumper cables with a bigger battery. He then connected the cables were they needed to go and as he was doing so you can see my headlights coming on and off. After my car started he told me to drive around for a little then he pulled off. I proceeded to drive off and realized my headlights were not coming on so I called the contractor and he came back and messed with my car and said it might be a fuse so he left for about 1 and a half hours and returned and said he had a new fuse to put in but it didn't work. He then said he was going to call a mechanic to come look at it. I text communicating with him about an update I also decided to call Auto plus which they told me that it was not their responsibility and to call the contractor to figure it out until he finally told me to just make a claim on his insurance. Today is Nov 16th and both my headlights are still out its an inconvenience to me when I have to come home before the sun goes down and can't leave the house until the sun comes up

  

  Business Response

  Date: 11/27/2023

  We have reviewed Ms. ***** membership and call for a jump start. As noted in our membership agreements, we are not responsible for any damage caused by any service provider. When ************ called again to inform us of the situation, she was advised that she would have to reach out to the service provider directly to resolve the matter or, as the service provider advised her, she could contact her insurance company to get it repaired. We apologize for the inconvenience this caused. As ************ requested, her membership has been cancelled and a refund mailed out to her on 11/7/23.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will be including the email sent with a more detailed and specific outline of what happened. My car broke down on the side of the interstate. I called to use the ***************** assistance services provided by FMIC. I was told I needed to wait until they had found a provider. With me being on the side of the road already for an hour, a state patrol officer stopped and told me basically I had 2 hours to have the vehicle removed. I relayed that to the representative and he said he understood and would call back soon with updates. I did not receive a call back until after my car was already impounded, wanted me to pay $540 out of pocket for a tow. I told him it had already gotten impounded and would call again in the morning. My car was in impound for 6 days. Because of never receiving calls back and nothing being done. One representative even hung up on me. Another even what so far as to mistakingly filing that my car got towed and said she was sending someone out in 30 minutes. Both of those had never happened. The employee at the impound lot can attest to all of which occurring. I called them every day. Morning, night and evening. Which resulted me paying $323 to get my car out because of how long it sat there. I have spoken with numerous supervisors about the matter and have ****** told to go in one direction. When I call who they want me to speak to they tell me that they cannot do anything because it is not to do with them and that I need to speak with the supervisor. I have gotten told 4 times that the escalation department will be reaching out and I would get a personal call back from the supervisor both of which I have not received. I got told to compose an email including what occurred and the documentation and submitted that to the earliest convenience after gaining that knowledge and have not heard anything back.

  

  Business Response

  Date: 11/16/2023

  We have reviewed Ms. ******** calls for roadside assistance. We also received this matter via email from ****************** and it was in the process of being reviewed. Initially by the time the agent could locate a provider, the state police had the car towed to an impound lot. Unfortunately, the situation could have been handled with better communication between the agents and *******************Impound fees must be paid before a tow can be set up and it took several attempts and calls from ****************** to arrange a provider to tow the car from the impound lot to her residence.
  
  ****************** will be reimbursed $323.67 for the fees she paid along with a goodwill in the amount of $75 for the inconvenience she experienced. We apologize for the poor customer service as this did not represent the standard of outstanding customer service that we always strive for. This is being addressed with the agents who handled the calls and **************** should receive her reimbursement and goodwill within 30 days.

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a road service policy from this company, then when I needed a tow for the vehicle I purchased policy for, they denied me. They claim my truck was too heavy and the policy did not cover it. They were aware of the vehicle before I purchased the policy, but when it came time to use it, they deny my claim. They claim my vehicle is over 11,000lbs when clearly on the registration it is not.

  

  Business Response

  Date: 10/27/2023

  We have reviewed Mr. ****** membership and request for a tow. As noted in our membership agreement, the plan covers vehicles with a Gross Vehicle Weight Rating of less than ****** pounds. Based on ******** vehicle registration requirements, we believe the weight listed on Mr. ****** registration to be the actual unladen weight of the vehicle, rather than the Gross Vehicle Weight Rating. The agent that was assisting ************** with setting up the tow researched the *** number of the vehicle through the ***** website, the results of which show a Gross Vehicle Weight Rating for this vehicle between ****** and14,000 lbs. The agent advised ************** of this and offered that the service could be set up with a 100% out of pocket cost. As requested, Mr. ****** membership has been cancelled. We apologize for the inconvenience he experienced and if the benefit was not clearly explained to him.Although ************** received a pro-rated refund, we will process a check for the difference giving him a full refund.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th I was involved in an accident I paid for roadside assistance with free towing from this company. For over an hour and a half I was on the phone with dispatch trying to get my car towed ticket number 12254-809. t They could not find me a tow so the police had to tow my car because it was blocking the roadway and because they had to tow it it was towed to the impound yard, so it cost me a total of $827. $272 for the tow, $75 for a PD release fee, and $555 for storage fees at the impound yard accrued until I could get paid. I was told by dispatch that I would be eligible for reimbursement. I have submitted my claim to them for reimbursement and spoke to a supervisor named ****** who is now told me that the only thing that they will reimburse for is the $272 for the tow and that they will not pay me the additional $555 that I'm out of pocket that I should not have been because I pay for the roadside assistance.

  

  Business Response

  Date: 09/20/2023

  We have reviewed Ms. ******* service call for roadside assistance and reimbursement request. We apologize that we were not able to find assistance in a more timely manner. It is always our sincere desire to provide our members with outstanding service every time they use their membership plan but there are times when there are difficulties finding a provider. We have reached out to **************** and apologized for the poor service experience and explained that while the benefit does not cover impound and storage fees, we have made a one-time exception and have approved the additional fees of $555. A check will be processed and mailed to her and she should receive it within 30 days. Again, we apologize for the inconvenience **************** experienced.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************