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Business Profile

Home Automation

Clare Controls, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home uses this product to control our lighting. The product has always had technical issues which had to be resolved remotely through the companys customer service. In the past year, the customer service has fallen off dramatically as the product bugs increase in frequency. The last time I called to resolve various issues, they informed me that they no longer offer support for the product and that I would have to find a local distributor to help me. When I asked who the nearest distributor was, they informed me that it was not even located in the same state as my home. In addition, they couldnt even tell me if that distributor supported my product. My several attempts to contact that distributor failed. I am now left with no customer support for this difficult product. It seems ridiculous to me that this company does not take responsibility for supporting this highly technical product. I believe they should either provide basic technical service or offer compensation to purchase a replacement product.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** never works along with videos and thermostats and the app are always not working and offline.

Clare Controls, LLC is NOT a BBB Accredited Business.

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