ComplaintsforAccess USA Shipping, LLC

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In December ******************************************** the **. I was searching for a shipping company and Access USA popped up. I made a purchase from ****** and they promised to ship it but that never happened. A week later I received an email from Access USA telling me that they could not complete my transaction and my money was refunded. On march 29th 2024 Access USA charged my debit card $9.99. I contacted them via email and they said it's a membership fee. I told them that I don't have any membership with them and would like any form of membership canceled and my $9.99 refunded. They responded and said they will refund the money and switch me to a free account. I responded, telling them that I don't want any membership, even a free one. They responded that they have closed my account and refunded my $9.99. On April 4th 2024 I received another email from them with details of my account. I sent another email asking what that was all about as they already my account cancelation and pending refund. I received a response that my refund didn't go through so they reinstated my account. I'm tired of the game. I visited their website and canceled my account again today. I just need them to refund my $9.99 and never contact me again. I don't want to have anything to do with Access USA.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My US.com has yet to actually get any of my items to me. They received several items, then forwarded them to *******. However, they did nothing to help with customs. My item was stuck in customs and they simply told me to go to the "local" office. I looked for one and that was in *********, over an hour away. They didn't get me a POC, despite telling me they had a POC in DHL to work with for problems- I had a problem and I repeatedly emailed them for help. That package was eventually sent back to them and now they have charged me for the return shipping and forwarding again back to *******. I had another package which is BRAS. As you can imagine, those are very lightweight. They are charging me $50 to ship those to me, despite never advising me they were received. It has been a nightmare working with them, and although I started trying to get them to ship things in January, it's now April and I don't have any of my items. As far as I know, the items are stolen?Lost? This company is truly horrible. Again, I was expecting the forwarding service to cost around $10 per package for lightweight clothing, and instead I was charged $40-$80 per package. Horrible, shamefull

• Initial Complaint

  03/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of transaction 23rd of February.Not yet paid.The business is a forwarding service that receives packages from shops in US and sends them outside the US. In this case they were supposed to ship it to me to ********** - Africa I made an order at bulkreef supply of arounfd $600 that was delivered to MyUS address to my account ****** on the 23rd of February.Since then I just keep getting excuses. They refuse to ship my package.I think they have stolen it.Their phone number goes to voice mail.Support via chat keeps telling me to be patient.First they said to wait 3 business days and it would be shipped. After 3 business days nothing happened and now they say I have to wait another 2 business days.The operators are repetitive and formated like robots. It has been a week since my package is there and they don't ship it. No uptades whatsoever Can't speak with no one at a igher level or management.The business hasn't tried to resolve the problem. They keep on stalling me.The order value is around $600 My account there is: ****** Package ID: *********** Tracking number: 1Z40WV460398544226

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I finally heard from them.
  They did ship my package after hundreds of complaints, except they removed one item.
  Also, I ended up paying a fortune on shipping.
  But it arrived at the end.
  

  
  

  Sincerely,
  
  *************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  MyUS.com, alias Access USA Shipping, LLC for billing and licensing purposes, holds as its core value abuse of the consumer. I can't tell you how much time and energy this company has cost me as a result of exploitative practices. I have discussed with employees a number of times the fact that the company violates both US and international commerce laws, but no one seems disposed to change. The company has cost me countless hours in fruitless exchanges with their numerous customer service employees, and intentionally does not allow you to reach anyone directly over the phone or at a managerial level. This is not the first time this has happened either, but just this morning, in the middle of the night while I was asleep, an erroneous $66 shipping request was filed against my express consent (this also occurred twice in December, and I was previously billed against my consent for other charges as well). I had just been in contact with the company both by email and chat requesting that the item be returned to sender, shipped to me via media mail, or donated to charity. They refused to accept any of these options despite assuring me previously that the item would not be sent out. What I don't understand is that I have been extremely proactive. I understand the exploitative nature of their business and so have been super up-front about submitting requests with customer services about issues with shipments precisely to avoid this sort of massive headache and energy drain, not to mention the money they dishonestly and erroneously charge me and other consumers. Yet no matter how hard I try to engage in effective communication with them, they still create these kinds of issues and false charges. Their customer support, like with most companies these days, is intentionally obstructive, and it's only when I mention that I am filling a BBB complaint and such that they so much as consider apologizing to me or actually helping me with my request. Most requests are ignored.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of transaction was originally in December. They were to ship items, which included a wig, to *****. This business is to determine what items are acceptable and did not catch this item. They shipped it and ***** customs would not accept. So ***** returned the package on January 23 back to their office, Access USA Shipping LLC. Once the package was returned back, I proceeded to get the package sent to a US address. Instead, Access USA resent the same package back to ***** and charged me $124 without my authorisation. I will not be able to receive this package again and the items are totalled at over $500. I have been trying to get this package since December 15.

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  03/04/2024

   
  Better Business Bureau:
  
  I received one package and the other one is expected on Monday.  They gave me the refund.

  Sincerely,
  
  *****************************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  MyUS is a mail forwarding service. I live in ******. I had some supplements, small amounts of Coluracetam and Nefiracetam, shipped through **** from an online vendor in **********. MyUS was supposed to allow me to ship this to my address in ******. When the package arrived at their ******* facility they emailed me to say that it could not be exported due to *** requirements. I emailed them to ask them to provide details in regards to this, as I could find no information through a web search that these products were restricted in any way. They provided no response to this. In their email they said they would return the merchandise to the sender. On their website, the option ship the package was not available, and so I provided them with the address in a further email. They have not responded after one week. Following this, I read about them on the Trustpilot website only to discover many complaints about them, some even accusing them of being fraudulent. They accepted a package sent through the ****, held my package under the guise of some nebulous regulation, then maintained radio silence when I inquired about how I could return the package to an address I provided.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I have used the **** services to ship items purchased by US stores online (who do not send to *******). In my settings, I choose to have budget economy shipment with customs fees pre-paid. No other selections occur. My last shipment was sent off from ******* on 13th December. **** chose to deliver through Aramex (previously they always shipped through DHL with the same settings I had chosen). My package was tracked through the Aramex site and one attempted delivery was tracked on 28th Dec, another 2 on the same day on 29th December. As I was home and waiting on both days, I immediately contacted **** and asked for help to reach the courier to schedule a delivery and confirm if my correct address was listed. I received replies to wait and that **** will schedule another delivery with Aramex and let me know when. The week after Aramex' website suddenly tracked that my shipment is returned to sender. **** though confirmed that Aramex gave them a different response and will deliver to me. Since then I have been in regular contact to **** and only receive the reply to wait until they get an update from Aramex. Since 10th January the shipment status hasn't changed on the website. Today Aramex confirmed by chat to me that the shipment is back at the shipper. **** claims it is not and rejects any liability to compensate me for lost goods and shipment fees. **** did not come back on any of my complaints, and is not reachable by phone, and no longer by chat either.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **** gave me inaccurate and false information leading to long delays in receiving my package causing me to find replacements for the items not received, extra costs, and time to resolve. **** is aware of these issues in my case for over 6 weeks. No explanation or compensation offered for the effects of their errors.MyUS - Did not inform me of a paperwork deadline with customs. Customs told me after the deadline that there was a deadline and MyUS was notified, but I was not.- MyUS then told me repeatedly for weeks to rest assured, everything is fine, customs has the paperwork, and to do nothing and wait.- That was false information leading to almost missing the second deadline imposed that once again I was unaware of until 1 business day prior and I notified MYUS that to meet that deadline I had to incur extra costs and travel time.- To this day, every update from them is inaccurate.- And I still don't have my package because they did not prepare or inform me from the beginning and all throughout.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  A Christmas package had been sent from *******. All the gifts had been wrapped and gift tagged before sending. Upon opening the box in *********, in the box were 10 Christmas gifts minus the wrapping paper and hand written cards from our grandchildren. All gifts were received in good condition. However, we were so confused as to who was the recipient of each gift. A similar package was sent to another ********** family and was received in a similar condition... though they at least had the torn wrapping paper was on top.Can you please let us know your policy for shipment from the ** to *********. Do you only accept unwrapped gifts? Can you tell me your policy for inspection of parcels?

• Initial Complaint

  12/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been a customer with an account at ******************** for three years. On two occasions, they accepted a letter, when they told me they only accept packages for my rate that I pay. The first time I never received a notification that a letter was sent, and I was not expecting anything and they charged me Holding fees for the letter.I was quite upset and emailed them, and they removed the fees.Then they did it again, they sent me a notice, saying that they were charging me fees, and had accepted a letter, however, I was not expecting a letter, and only use the service for the Rare time I need to have boxes shipped to me. They did not adjust anything and charged me the storage fees and also a very high rate to ship a little letter.Now I have sent eight packages to them, and they are weighing them at triple the weight that they actually are, incurring an exorbitant shipping fee. I have upload photos from their website at estimated shipping costs from their location in *******, to where I am in ************. For example, they list that one box containing three ladies blouses weighs 3.6 pounds. How could that be unless they are each made out of steel? three ladies blouses dont even weigh half a pound let alone 3.6 pounds.I have contacted them three times now on a chat and I am being told they cannot access my account and theyre sorry there are technical difficulties.I can access my account from any computer or phone right now, so I dont think they are being honest. After reading their reviews, they seem to have dishonest practices and charges. I want them to immediately send my packages and charge me the correct shipping rates, I feel outraged that they have my things, now 8 packages, and what can I do? Have them all sent back? They will charge me for that!I believe this business is corrupt. I want my items shipped to me at an accurate cost, and I want to discontinue their services and find a reputable shipping company.Thank you for your help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩