Complaints

This profile includes complaints for Access USA Shipping, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Access USA Shipping, LLC

  4299 Express Ln Sarasota, FL 34249-2602

• 

  Access USA Shipping, LLC

  4283 Express Ln Sarasota, FL 34249-2602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to the shipping calculator of MyUS it stated that for shipping I would only pay $12.99. So when I went to have the package shipped to ****, I did see the option to ship it with ***** for $12.99. But it also added an additional *** which I have never paid before with this service nor did it inform me that I had to pay for *** in the Shipping Calculator. The *** costed more than the shipping but I decided to pay it anyways as it would be a waste of time to return it for it to be shipped. I also found it convenient that it would be shipped by *****. But when I received an email saying that the package was shipped, they gave me a tracking number that did not seem like a ***** tracking number so I contacted support. They informed me that the tracking number was indeed by ***** but when I told them I wasn't able to get any tracking information with the number they provided, they then informed me that my package was being handled by a first mile carrier. This was also not in the shipping calculator and was not the option I chose during checkout. MyUS made me believe that they would ship the package by ***** which was not the case.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted multiple emails to MyUS regarding a serious issue: they incorrectly declared the value of my shipment, even though I had sent all invoices ahead of time.Because of their mistake, I had to pay unnecessary and high customs fees. This has caused me emotional distress and financial loss.I emailed their support several times over the course of a month and received no response. I also completed their official satisfaction survey with a formal complaint, and sent a final escalation warning still no reply.I am demanding:1.A full refund of the customs charges caused by their error 2.Compensation for the emotional distress and the lack of customer support I am still a customer, but I am considering leaving the service due to this experience.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Access USA Shipping, LLC (MyUS) - Refusal to Resolve Billing ******************* Account: #******** As an international customer, I received a false "lost package" email from MyUS on 24/02/25, causing shipment delays. MyUS then charged ~$2500 in storage fees for this period despite the error being theirs (invoice attached). Support ignored my requests from 21/03/25-12/06/25. After I notified them of legal action on 12/06/25, they threatened account closure on 21/06/25 unless I paid disputed fees (proof attached). This demonstrates: - Failure to address service errors - Unjust billing for company mistakes - Retaliatory intimidation Resolution demanded: 1. Remove all disputed fees immediately 2. Release my consolidated shipment 3. Provide written confirmation of account reinstatement Matas Isea ************************

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the problem:I have an account with ******************** and currently owe a balance of USD ******** for storage and shipping fees related to 11 packages stored with the company. The fees are accumulating daily, making it impossible for me to pay the full amount. I have contacted MyUS multiple times, explaining my financial hardship, as I have been unemployed for a year, and requested assistance such as waivers, payment plans, or stopping the daily storage fees.Despite my repeated requests, MyUS has refused to stop the daily storage fees or offer any payment plan that suits my situation. They have also refused to ship the items for which I have already paid shipping fees or to allow partial disposal of the packages to reduce costs. The company claims they have already waived the maximum amount possible but will not take any further steps to help.I am seeking a fair resolution that includes stopping the daily fees, allowing a payment plan, shipping the items I have paid for, or permitting the disposal of some items to reduce my balance. I want to resolve this responsibly, but I cannot continue to accrue fees indefinitely.Desired resolution (choose up to three):Waive or reduce outstanding fees Stop daily storage fees immediately Provide a payment plan to pay the balance gradually

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted MyUS to forward a warranty replacement glove from *********, which was shipped free of charge under warranty and declared at US$ 1.00 (Pro Forma Invoice HOUSE AWB #**********, April 12 2025). MyUS charged me US$ ***** in duties, taxes, carrier and handling fees on a falsely declared value of US$ *****, then refunded only US$ *****leaving US$ ***** outstandingwhich they claim are carrier and MyUS fees.They have repeatedly refused to provide an official corrected invoice or any itemized breakdown of:Duties recalculated on US$ 1.00 (they now admit duty should have been US$ 0.25)Taxes (they now admit tax on US$ 1.00 should be US$ 0.00, yet I was charged US$ 9.36)Government/carrier fees and MyUS processing fees I opened this dispute via their website between April 510, and despite numerous emails and attachments proving:The original gloves were paid under Order 9881-637-202412131222-11107083 (Invoice ********) with duties/taxes settled at delivery.Replacement gloves arrived at MyUS April 3, 2025, and re-shipped April 4 under Order 9881-637-202504040945-11349397 (Invoice 67362251).To date MyUS has only provided scattered figures in emails, never an official corrected invoice, and refuses to refund unjustified charges (duties & taxes). I am only liable for the US$ ***** shipping and the standard US$ 2.50 handling fee.I request that BBB intervene to compel MyUS to issue: A full, itemized, signed corrected invoice showing only legitimate charges on US$ 1.00 value. A refund of all duties, taxes and fees beyond the US$ ***** + US$ 2.50, credited back to my original payment method.Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against MyUS.com for gross negligence, failure to perform agreed-upon services, and a complete breakdown in customer ********** the CEO of ******************, a U.S.-based business, and a long-time MyUS customer, I entrusted **** to ship a package internationally to **********. The shipment has been held for several weeks at a ***** warehouse because **** failed to provide the required export documentation. ***** confirmed there are no issues with the product itselfonly missing *************** attempted to contact MyUS multiple times over a 10+ day period but received no response. I also made numerous attempts to contact MyUS support. My first call was immediately disconnected and blocked, and all subsequent messages were met with generic, unhelpful replies. At one point, support falsely claimed they did not know where the package was. I had to contact ***** myself to determine its status.**Actions Taken:*** Multiple phone calls, emails, and messages to MyUS support (all documented)* Attempted to contact a senior representative via LinkedIn * Gathered screenshots, ***** transcripts, and communication logs * Waited weeks without action, responsibility, or resolution **Requested Resolution:*** Full refund of the shipping fee * Full reimbursement of the goods in the package (/$400 USD)* Immediate return of the package to my U.S. address OR completion of shipment to ********** at no additional cost * A formal apology and written explanation for the failure If this matter is not resolved promptly, I will move forward with:* Credit card chargebacks for this and prior transactions * A fraud report with my financial institution * Legal action via small claims court in ***************, **, where I reside I had hoped to resolve this professionally and without legal involvement. However, the lack of accountability and support from MyUS leaves me no other option.Sincerely,**** ******* ************, ******* CEO, ******************

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's all in a complaint letter

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025, I contacted **** customer support regarding a serious billing and service issue involving two packages (#************ and #************). I had been charged twice for taxes, storage, and handling fees, totaling $509.19. I expected a prompt and professional resolution.On that same day, MyUS acknowledged the issue and assigned case number ********, assuring me a response within 12 business days. Unfortunately, I received no further communication. I followed up multiple times and formally escalated the matter on three separate occasions. Each time, I was instructed to wait another 12 business days, yet no resolution was provided.Additionally, **** failed to fulfill the door-to-door delivery service I paid for. Both packages were left with *****, with no notification, updates, or final delivery to my residence. This constitutes a complete failure in service fulfillment.I possess email correspondence confirming their acknowledgment and stated response timelines. Regrettably, I cannot provide chat logs, as their system automatically deletes the conversation history after each session.After further attempts to resolve the matter, I received a partial refund of $93.09, which was said to cover invoice ********. However, I am still owed $162.61 from invoice ********, related to package #************. The remaining balance and original service expectations remain ************** date, MyUS has failed to take responsibility or provide a comprehensive resolution. I respectfully request a full refund of $509.19, and that MyUS be held accountable for the delays, financial loss, and undue stress caused by this prolonged and unresolved issue.Attached are supporting documents showing the duplicate charges and the additional fees (all documents ended in -1) I was forced to pay in ********** for both packages, as well as the invoices MyUS issued after I paid for their services.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the shipment currently held at warehouse **************************************************************. 1 package is under review, but were on a very tight deadlinethis needs to ship out today. But from several days ago MyUS.com keep delaying the time, asking the document and invoice which I have sent hundreds of times , just won't be willing to release my legal package, and I have to pay much unnecessary fees for the delay. Weve complied with all terms, and I need them to prioritize its release. Or if the packages can't be released and shipped today, the extra and unnecessary fees will have to be borne by us both. I can provide anything else right now over the phone or by email within the hour.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2025, I opened a Single Package Free account with **** for the UK market. I subsequently placed an order through the UK retailer PipeKit for two polyethylene electrofusion couplers. The shipment was delivered to my assigned suite at **** (AE10961) on April 1, 2025. On the same day, I received an email from their team titled A Package is in Your Suite! referencing Package ID: *********** and Tracking Number: 02602250023064001.However, the package I received contained four ball bearings from a brand called Nesoiitems completely unrelated to my order. I immediately submitted a complaint, and on April 2, I received a response requesting an $8 inspection fee. I declined the charge and shared the courier's delivery note with them.Since then, I have sent several follow-up emails. Despite this, I have not received a meaningful response. I officially requested account cancellation on April 3, ******* repeated attempts to resolve the issue have been unsuccessful. I have been contacted by multiple representatives, none of whom have addressed my original concern. Each time I reply, a different person respondsalways without providing a job title or direct contact information. Furthermore, I have been asked to provide identification, which I am unwilling to share due to the lack of trust. I was also informed that storage fees would be applied, which I do not accept, as this issue stems from an error on their part.I have since moved to a different UK forwarding company and am fully satisfied with their ********** requests are as follows:Close my account as originally requested on April 3.Release the correct items, as per the delivery note, for courier collection.I am prepared to arrange a courier pickup at their facility, but I require the name and contact details of a person with whom I can coordinate.Thank you for your assistance.