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Business Profile

Computer Software

Simpleplanning.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Information and Alerts

Important Information

Additional Info

Since December 2019, Simpleplanning.com Inc has received consumer complaints concerning guarantee issues. Specifically, consumers allege the business does not honor the Money Back Guarantee listed on their website.

BBB attempted to contact the business in order to obtain their position, however no reply has been received to date.

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • Failure to respond to 6 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • 7 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Alert Details

This business has 1 alert.

Ad Review

In Janurary 2021, BBB contacted Simpleplanning.com Inc to inquire about their advertising claims based on the Code of Advertising: Guidelines for Truth in Advertising from the Better Business Bureau. BBB requested the business substantiate their claims met the following standards:

1.0: Basic Principles of the Code
20.0: Warranties or Guarantees

To date, BBB did not receive a response from the business to substantiate the below advertisement claims:


1. "At Simpleplanning.com we take every step to ensure you are satisfied with your purchase. If however you are not 100% satisfied we will promptly refund your payment."

2. "Our Refund Policy
If you're not satisfied with your purchase, please contact us within 30 days at [email protected] and we'll provide a full refund via your original payment method."

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.