We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Gulf Coast Collection Bureau, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gulf Coast Collection Bureau, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call and text me in regards to some medical collection I supposedly have. I am retired military and have no medical costs. I earned free medical care for life. As to why they believe that I need to pay after theyve been paid by Tricare is beyond me.

      Business Response

      Date: 09/04/2024

      BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 26, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** indicates that her insurance should have paid this account in full.  GCCB has confirmed a portion of the balance remains unpaid after insurance payments.  ****************** should request an explanation of benefits from her insurer to determine why the full amount was not paid.  GCCB will send details of the matter via an encrypted email to the email address listed in the Complaint.

      If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:08/22/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message from a company called GCCB. I have never heard of them before and when I googles them I saw they were a debt collector. The text didnt give any information other then calling or clicking some odd looking link that I am not going to click. I would like to know what is going on and if the someone trying to scam people using a companys name.

      Business Response

      Date: 08/31/2024

      BBB Case No: ******** RE: ****************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 22, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************ indicates she received a text and is unsure if it is a scam.  GCCB is attempting to reach ************ about a private matter. GCCB will send details of the matter via an encrypted email to the email address listed in the Complaint.

      If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 09/09/2024

       
      Complaint: 22180689

      I am rejecting this response because: I have never heard of this company before, they do not seem to have any contact information for me besides a number that isn't private, and I have no account with them. I would like them to stop contacting me as I never opened an account with them. I received a second text from them on behalf of another company that never contacted me before ether. I would greatly appreciate it if they would not contact me again.

      Sincerely,

      Allivia ****

      Business Response

      Date: 09/11/2024

      BBB Case No: ******** RE: ****************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Reply received in our office on September 9, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************ indicates that she does not want to be contacted further.  GCCB will note her account and will cease contact.

      If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 09/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

      Sincerely,

      Allivia ****

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a routine appointment at my primary doctor ***********************. He walked out and two emt's walked in and ordered me to a ****** and I was taken from ************************ to ********************** The date was 11/3/2020 Today August 21, 2024 I just learned sunstar sent a bill of $735.17 to Gulf Coast collection bureau! Sunstar never sent me a bill gulf coast collections bureau never sent me a bill!I can't get anyone at sunstar to answer me and I can't get get gulf coast collections bureau to answer the phone. I called four different numbers and can't get anyone there. This is all outrageous I was never asked if I accepted the hospital visit or the ambulance. I never asked for an ambulance and now it's sf t to collections?

      Business Response

      Date: 08/29/2024

      BBB Case No: ******** RE: ***********************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 21, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      **************** indicates that he never received a bill from the original provider and is having trouble reaching GCCB.  GCCB has not yet attempted to reach *************** and Sunstar has recalled the claim.

      If **************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:08/09/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant voice **************** from a ***********************. Does not say who he is calling & why. I googled the company & found they are a debt collector. I have no past due debts and no accounts in collection. I also found there are a couple of lawsuits for this same reason. They need to stop calling me as they obviously have the wrong number for the person they are trying to contact

      Business Response

      Date: 08/12/2024

      BBB Case No: ******** RE: *******************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 9, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************ indicates that she was called by GCCB but does not have an account.  ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. 

      If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 08/12/2024

       
      Better Business Bureau:

      Thank you! The calls & text messages were getting pretty annoying. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Customer Answer

      Date: 11/22/2024

       
      Complaint: 22117004

      I am rejecting this response because: I previously filed a complaint due to the amount of calls & text messages received by this company and received this response on 08/12/2024. ************ indicates that she was called by GCCB but does not have an account. ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. Well, I just received another call & they obviously did not remove my phone number. They do not tell me who is calling, why they are calling & who to call back. All they say is the number & hours to call. Thats it. If the harassing calls & text messages start up again, I will be seeking legal advice.

      Sincerely,

      ***** ****

      Business Response

      Date: 12/11/2024

      BBB Case No: ******** RE: ***** ****. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to Ms. ***** rejection of our response received December 9, 2024. 

      GCCB has confirmed that another call was placed to the number in the BBB complaint from GCCB on November 21, 2024, attempting to reach a different consumer.  GCCB has corrected this error and Ms. **** will not receive any additional calls to that number.   

      If Ms. **** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I find that this resolution is satisfactory to me, and I trust they will discontinue the constant calls & text messages. 

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Automated call several times including August 7, 2024, at 1509 hours for me to contact them. I have no account with them.

      Business Response

      Date: 08/08/2024

      BBB Case No: ******** RE: *************************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 7, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** indicates that he was called by GCCB but does not have an account.  ********************** has confirmed the phone number was provided for a different consumer and has removed the phone number. 

      If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice about an alleged debt reporting as a collection on my consumer report that I am requesting be VALIDATED, pursuant to the Fair Debt Collection Practices Act (FDCPA) validation of debt section, 15 USC 1692g. I am writing this letter to dispute this alleged obligation, pursuant to 15 USC 1692g(b).I am also refusing to pay this alleged obligation, pursuant to 15 USC 1692c(c) and all collection efforts shall cease. GULF COAST COLLECTION - 358337XX,GULF COAST COLLECTION - 381923XX

      Business Response

      Date: 06/27/2024

      BBB Case No: ******** RE: *******************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on June 19, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** is requesting validation of an alleged debt.  GCCB will provide this validation through encrypted email at the email address on his dispute.

      If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account is not mine. I am not liable for the debt with Gulf Coat Collection. I do not have a contract with Gulf Coast Collection, I asked them to provide me proof of the original debt with them and they could not. Under 15 USC 1681 Validation of Debt, they are required to do so.

      Business Response

      Date: 06/03/2024


      BBB Case No: ******** RE: *****************************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on May 23, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ****************** has filed this complaint alleging she does not have an account with ********************** and that the account is not hers.  GCCB has confirmed the consumer has an account with the original creditor and will send documentation of the account via encrypted email to the email in this Complaint.  Upon ******************* receipt and review of the documentation, we would be happy to investigate any further disputes of the underlying account.

      If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:05/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently begun receiving automated voicemails claiming to represent this company, but I have never had any contact with them.Upon an internet search, I learned this company is a debt collector. I have no debt, and no creditors or other businesses have communicated anything to the contrary.I will not be returning this company's calls out of concern the calls could be part of some type of scam given I have no business to conduct with a debt collector.I request no further communications from this company.

      Business Response

      Date: 05/23/2024

      BBB Case No: ******** RE:  Gulf Coast Collection Bureau, Inc.(GCCB) is responding to the Complaint received in our office on May 21, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      *********************** has filed this complaint stating she is receiving calls when she has no business to conduct with GCCB.  GCCB will no longer contact her phone number.

      If *********************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 05/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My health insurance is taking their time processing a claim from ******************************************************** 2022. A visit to the ************** (Baycare) emergency room was billed to me 2 times, once from the provider (which I paid in full) and another from the facility. Apparently they can send two DIFFERENT bills and don't communicate that to you when you sign in. Nevermind that you're not in your right mind when seeking emergency care. Baycare sent this account to *********************** and now this company is calling me seeking payment when I'm trying to wait on UMR insurance to process the claim and pay Baycare. I want this company to STOP calling me and harassing me for money that isn't theirs to ask for.

      Business Response

      Date: 05/16/2024

      BBB Case No: ******** RE:**************  Gulf Coast Collection Bureau,Inc. (GCCB) is responding to the Complaint received in our office on May 9,2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      ************** has filed this complaint asking that she not be contacted by GCCB. GCCB will not contact her further.

      If ************** as any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Gulf Collections Bureau. I do not have a contract with the agency trying to collect, They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/16/2024

      We have received the consumer's request for verification of the account we are attempting to collect on behalf of our client.  We will process the request and provide the requested information to the consumer.

    Gulf Coast Collection Bureau, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.