Business ProfileforCertified Guaranty Company LLC

I paid $60.00 USD that is over $80.00 CDN to have the card express graded. On the comc webpage it said 3 day express grading it has now been 19 days still no card back. I graded the card and used the express grade for the sole reason to get the card out fast while it was still hot. This has not happened the product has now sold out and there are multiples of the card available while I have still not received my card back. I feel the express option is a money grab this being my first time ever grading something it is most definitely not what I was expecting at all. I have sent them a direct message with hopes they will refund me for the express. Have now tried reaching out to them multiple times and no one will get back. Sent a a message on Facebook messenger and have been blown off for 2 days now. All they said is someone who is able to help will get back when they can. I 100% do not recommend using this company in any capacity. The customer service is a joke they are rude they ignore you. From the reviews this company has received I doubt they will stick around long haul so use your money and grade your items with a professional company that actually cares how its customers feel. I will never use them again lol completely a waste of money they are not transparent at all pay to express 3 day grade an item and here we are weeks late still no card back and I can’t even get an answer from a customer service representative haha that will be the last money you ever received from me for anything I 100% regret even sending my card to them. It’s clear to see they do not care about there customers at all. Almost every review this company has is a very bad review and no customer service representatives have even responded to any of these reviews to try and make the customers happy