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Find a Location

Waves Boat Club has 1 locations, listed below.

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    Business ProfileforWaves Boat Club

    Boating Club

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1530 Stickney Point Rd # 301, Sarasota, FL 34231-3718
    BBB File Opened:
    1/22/2014
    Alternate Business Name
    • Waves Boat & Social Club
    Contact Information

    Principal

    • Ms. Carissa Ellis, Owner

    Customer Contact

    • Ms. Carissa Ellis, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 5/14/2020 we joined a boat club at a cost of $2568.00 for initial membership fee. Living in Ohio our plans were to utilize the boat club during the winter months in Florida. Unfortunately, after joining my husband having a rare form of sarcoma, he was not physically able to utilize any of the boating benefits. Various times he had made contact Tonya C. to enroll in the boating Klass, which then he was unable to attend due to surgeries and chemo and radiation treatments. At all times he/we contacted Tonya on what was happening in his health. On January 8, 2021 my husband ******* went into our local hospital, was then transported to OSU in Columbus Oh. On January 20, 2021 he passed away. through his hospital stays ******* contacted Tonya informing her of his medical status. I contacted Tonya and advised her that he was ill and that he was gravely ill and the boat club was not going to work for my husband. I was told that ******* ** would be informed on a refund due to medical.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard G

    4 stars

    02/09/2023

    The waves boat club boats are available to members by reservation or by availability.Among the terms of use is that the boat is fully fueled when taken and must be returned fully fueled.As a member I believe that I have been required to purchase more fuel than I could have reasonably used on the outing.On two occasions I believed that the boat I chartered was not fully fueled and went from ************* to a fueling spot.The boat took on fuel both times.On one occasion Ipresented the receipt by returning to the dock,showed the purchase receipt,requested pay or credit but was denied either.Another time I believed the boat was not fully fueled and the Waves employee agreed to go to the fuel dock with me. The boat took $20.00 of gas.I cancelled the trip because of high wind,but had I taken the trip without without checking the fuel,I would have paid for gas used by someone else.I have related all the above to Waves owner,but got no response.I believe Waves has a moral and contractual duty to ensure that boats represented to be fully fueled are in fact fully fueled.I hope that this complaint is made known to Waves and that they improve that aspect of their service to members.

    Local BBB

    BBB of West Florida

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