Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for their yearly $165 plan and they came out We had this company come out for an AC cleaning and maintenance earlier this week for the first time. Not only did they not clean out the outdoor unit but they also didnt replace the air filters which are both included in the service. We called back and they told us they would come out later in the week to do it again. They came today and once again provided the service. When the technician left, we realized the ac was not blowing cold air. So again, we call them and they show back up. The technician was clearly irritated that he had to come back (was even cursing). He had an attitude when my husband simply asked what he thought was wrong. Come to find out, a wire from the compressor came off. The ac was working perfectly fine before he cleaned it so the logical mind would find it safe to assume the issue occurred while he was cleaning it. My husband called because after two subpar services we wanted to discontinue any future services with them and also give the manager feedback about our overall experience. The manager said to stop telling them how to do their job and not call back again.

  

  Business Response

  Date: 05/27/2025

  We had the same complaint by this homeowner on ******  and here is our response on The ****** review. 

  To whom it may concern yes we came out for an introductory visit a couple weeks ago the homeowner signed up for a service plan our Tech ******* was the tech at the residence as you can see in our ****** reviews customers love ******* and brag about what a great job he does recent out another tech named ****** and he contacted the office right away to let our staff know that ******* did everything but change the filter with the media we provide because it won't work in their application ***** completed his service and somehow a wire came off the contactor it could have been from vibration or just came loose it was a quick repair and the homeowner kept belittling ****** and talking down to him ****** left and called *** the ** and told him everything that happened and was requested to call the homeowner regarding his complaints the homeowner was talking over *** and continued to call him dude . no respect *** then said you know what we are going to do  refund you your money and do not call us back have a wonderful weekend there is always two sides to a story.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23379920
  
  Refund the $165, only completed one service and had problems...
  
  

  

  Business Response

  Date: 05/28/2025

  We mailed check already it does take time with the post office

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A/C unit has been leaking for the past 3 months. I am being told by the technician this is normal condensation. No one in my immediate area is having this problem. Each time they send a tech he is putting more and more tape on it to prevent dripping. Obviously this is not working as I have to keep a towel by the unit to prevent a puddle from forming on the garage floor. The wall on which the unit stands is cracked and corroded. I am in the process of selling my house and will never pass inspection if this is not corrected.The last tech that was here took pictures and was supposed to show the owner. Each time I call to speak with the owner I am told he is not available.I just want either a new unit or to fix the corroded wall so I can pass inspection.

  

  Business Response

  Date: 09/18/2024

  To whom it may concern 

  We installed this system 3 years ago . We have pictures of the system when we installed it..  In the pictures it shows water damage and a crack in the drywall Stand. When we installed the System we made an attempt to cosmetically make it look better than what she had. We were not paid to redo the stand . Also the system is located inside the garage where it is hot and humid. The Air Handler will have some condensation due to how hot it gets inside of the garage especially when the homeowner opens the garage because the garage is not a conditioned space. 

  We have come out to service calls because the homeowner calls the office saying it's not working. We get there and the system is working and performing as it should . No water either. 

  Today before we received this complaint we were at the home and again mastic sealed the stand and is cosmetically pretty again  !

   

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22297508
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new air conditioner unit for my condo in ***************** a little over a year and never received my free inspection of the air conditioner. I called and asked about it and was told they tried to contact me. I never received a call or letter about it. When I called she said sorry its past the time and they did not renew the license to do anything in *********** and they wont compensate me to have it checked by someone else.

  

  Business Response

  Date: 08/16/2023

  To whom it may concern

  The homeowner purchased a new system for his ************* Condo 3/30/2021 . Along with his purchase he was given a 2 year service plan . The 2 year service plan has lapsed 3/30/2023. Due to the small Amount of customers we had we stopped going to St Petersburg and chose not to sign back ** in those counties . The homeowners system has a 10 year parts warranty and he can hire any licensed contractor to work on his system. All of this was explained to the homeowner. The homeowner wanted us to come out today at no charge and we said no we don't service that area anymore. He did not like that answer and made threats of contacting the BBB. In closing we still recomend him to contact a licensed HVAC contractor to keep his system in good health!

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to get a twice a year HVAC maintenance since I wanted to change my previous provider. They were at my house around November 2022, did maintenance, told me I should get a new HVAC to save on electricity (!), and offered me 2 years of maintenance for the price of one (4 maintenances). The technician showed me a blank screen on the tablet and told me to sign to accept the offer of 2x1. I never got a copy of the contract!In May my previous HVAC maintenance company called me to schedule an appointment for maintenance since I had already paid for it last year (before contacting Quality). So I scheduled my pre summer maintenance with the other company. When Quality Control called me to schedule my HVAC maintenance I told them it had already been done by my previous company. ****** was not professional at all and told me my contract with them was void. When I asked why would it be void and I never got it, she said I should have read what I signed. I paid for 4 HVAC maintenance appointments. Only one was performed. I didnt buy a warranty and they didnt install a new HVAC in my house. Why would a SERVICE AGREEMENT BE VOIDABLE? Theyre scamming people making them sign a contract for services they never perform and find ridiculous excuses. I emailed them one week ago asking them to send me a copy of the contract and either refund my balance or perform the services they promised, but have not received an answer from them. I dont want their service anymore!

  

  Business Response

  Date: 06/21/2023

  To whom it may concern

  I spoke to The homeowner and we have cleared the air. My office staff did tell the homeowner it is in our contract if another service provider touches the system it will void our agreement.  The homeowner and I spoke and we have continued the service plan and the homeowner is happy. She also amended her complaint on ******* Thank you,

  *********************** GM 

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They will provide service as agreed. 
  Their contract was finally emailed to me and it does say that if a different provider services the ***** the contract is BINDING and there are no refunds. Nevertheless they say the contract can be cancelled by them for any reason, which I still dont find appropriate! 
  
  Sincerely,
  
  *********************