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Business Profile

Vacation Rentals

Callista Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently booked a vacation rental through Callista vacation properties. We reviewed the details of the trip that included dates of the stay, total cost, and cancellation policy. Everything was correct so we signed and dated the contract and sent it back to the company. In addition we payed the rental deposit. The next day we received an email from Callista vacation properties stating they had the wrong price listed for the dates of our stay and that they are going to raise the rates. This is unfair and misleading. We have already agreed on the terms detailed on the signed contract.
    I have attached the signed contract and details of the trip. In addition I sent a screen shot of the email that we received. It is also unfair that Callista Vacation properties has provided extremely short notice of the possible cancellation of our trip. We have tried reaching out by email but they are out of office now till Monday. Our reservation will be cancelled Monday at 5pm if we do not agree to the new price. I prefer to keep my communication with them in email form so that I have documentation of the conversations.

    Business Response

    Date: 10/17/2022

    Thank you for taking the time to share your experience. We understand that this is a frustrating situation. Unfortunately, due to an existing contract with the homeowner we were not able to honor the rate. Our team gave you the option to contact us to discuss alternative accommodations. However, your immediate threat of legal action to those offerings made it difficult for us to continue communications. Per the contract, we are able to cancel reservations but must offer alternative accommodations if they are available. As our attempts to do so were denied, our only option left was to cancel and fully refund your reservation. Again, we understand that does not make this a less frustrating circumstance. We apologize for the inconvenience. 

    Business Response

    Date: 10/19/2022

    We understand that this is not the solution that you were hoping for and sincerely apologize. Unfortunately, at this time no other alternatives are available. We will not be able to place you back into the original property. Our team is happy to get on a call to discuss alternative housing accommodations. However, it would be a new reservation from this point as your money has already been refunded and the current contract cancelled. If you would like to discuss new reservation options we will be happy to have someone give you a call.

    Customer Answer

    Date: 10/20/2022

     

    Complaint: 18227964



    I am rejecting this response because 

    This is certainly not the outcome that we have hoped for “We can not place you in that property” .
    If you consider yourself a reputable business you would honor the contract in which you sent to us to review and acknowledge by electronic signature. The price should have been changed before sending that contract to us. A mistake made on your behalf should not impact what we have signed and agreed to. 

    As far as helping us find other rental  properties would these properties be equivalent to what we had originally booked (ie. size, proximity to beach, and most importantly price)? 

    Sincerely,


    ******* *******

Callista Vacation Rentals is NOT a BBB Accredited Business.

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