Reviews

Review Details

• Review fromBrittany C

  Date: 07/20/2025

  1 star
  Worst experience ever! We stayed at “one more day”, 64 south spooky lane. 360 blue is the worst rental company. They only care about money, not their customers. We stayed for a week for $16k at this place. Upon arrival, we were disappointed to see that the house was not cleaned well. My 1 year old niece crawled on the floor for 10 minutes and her knees were solid black. Trash was all around the house, pool deck had not been washed down, outside deck had a huge sticky stain running down it. There was no broom to use to even sweep. We went and bought our own swiffer to mop the floors. We also received a text the day of arrival saying one of the toilets was on the fritz and to go easy, but never said which toilet it was and no one ever came out to address the issue. The toilet paper was shoved onto the holders with wrapper still on it. The pictures were misleading. There’s a bunk room in the top floor for kids with a small spiral staircase. Too bad it has no bathroom and the kids had to be helped down in the middle of the night to use the restroom. The one bedroom that doesn’t have a bathroom on the 3rd floor felt like a sauna. Ridiculous! Every night our poor aunt was sweating to death and had to put fans in her room. The WiFi was awful and most of the tvs were not working properly. You can just tell the house has not been kept up and maintained. When you rent a house for $16k, you expect excellence, not somewhat mediocre. To top if all off, the cleaning crew showed up at 8:45am, mind you check out was 10am. They honked their horn and stared at us as we packed up our car. We had been looking forward to this and put a lot of money into the trip to only come out of it feeling like we were put off by 360 blue. I would highly recommend to never use this rental company. I know we won’t ever use them again and probably won’t ever go back to that area bc of this experience. Can’t believe they made us move tents back so vendors could rent beach chairs. All about the money.

  360 Blue, LLC

  Date: 07/31/2025

  Thank you for sharing your experience with us; we have contacted the reservation holder and left a voicemail using the number we have on file. We apologize that the home was not cleaned to our standards when you checked in, and your feedback regarding the cleaning crew as you were checking out is being reviewed with our housekeeping team. We appreciate you allowing us to send a different cleaning crew to address the cleaning issues after you checked in. We are also sorry to hear you had difficulty coordinating with the beach chair vendor, and we hope you could still enjoy quality time on 30A despite this setback.

• Review fromMegan Y

  Date: 06/30/2025

  1 star
  WORST EXPERIENCE!!!!! My family has been vacationing on 30A for 15-20 years and never had such a poor experience. We rented 54 Cote D Azur "4 Shore". the house was infested with flying ants. An exterminator was sent out to set bait traps and spray. Unfortunately, this made the situation worse, which the exterminator let us know the day prior to checking out when we were having to throw our food away due to ants being in it. After spending hours of my vacation going back and forth with the rental company, they offered a very small refund for compensation. Also, the ice maker never worked in the house and we were told we would be reimbursed for any ice we had bought and that they would also provide ice to us if the issue could not be fixed. We received 2 bags of ice for 19 people for 7 days. We will not be renting from 360 Blue again, nor would we recommend them to anyone!

  360 Blue, LLC

  Date: 07/01/2025

  Thank you for your review. We apologize for the issues you experienced, and appreciate your patience as we worked with the pest control company to resolve the issue. While we understand that our financial compensation can help alleviate the disruption to your vacation, we know it cannot replace the quality time you missed with your loved ones. We hope you were still able to enjoy some quality time at the beach despite this setback. Thank you for being our guests.

• Review fromSarah W

  Date: 05/26/2025

  1 star
  We were previously repeat customers of 360 Blue. Unfortunately, we will no longer be utilizing their services.
  Rented WaterColor "Fun Times" 1660 County Hwy 30A Unit 102 for 5 nights. Property was full of issues: wifi not working, A/C not cooling upstairs, dryer ruining clothes as they would get stuck on upper rim, outdated tvs that would not allow streaming, dirty furnishings, broken blinds. Notified by one of the two maintenance men that came to address A/C issue, that the owner of the property has been trying to sell for some time, which is why no repairs/updates are being made. Property was not as advertised. Informed on 2 occasions that someone from management would be contacting us. However, we never heard from anyone.

  360 Blue, LLC

  Date: 06/04/2025

  Thank you for taking the time to share your WaterColor experience. We apologize for the issues that arose during your 30A getaway and appreciate your patience as our team worked to resolve the problems we could during your stay. We understand that financial compensation cannot fully make up for the inconveniences and quality time lost during your vacation. However, we are glad that we were able to reach an agreement. It is a pleasure to have you as our guests, and we hope to provide you with a smoother Emerald Coast getaway in the future.

• Review fromRobert J

  Date: 10/09/2024

  1 star
  Horrible service and would not refund our money. Horrible business practice! Stay away!

  360 Blue, LLC

  Date: 10/17/2024

  Thank you for taking the time to reach out. Based on the contact information provided with your review from Better Business Bureau, your most recent stay with us was in 2018. The only note we have during that stay is you were having a difficult time operating the televisions and we sent one of our maintenance techs out to assist you. If this is not the stay you are referring to, please feel free to have the reservation holder reach out so we can better understand the situation.

• Review fromChristine D

  Date: 10/06/2024

  1 star
  Horrible customer service with rude attitude! Filthy home. We put sheets over the furniture to sit on as the couches were disgusting! The babies socks turned black from the never cleaned floors. Golf cart inop told it was a perk, fans not working, toaster blew a fuse everytime you tried to use it, bikes couldn’t ride because all tires flat, outdoor furniture disheveled with pine needles everywhere. You wouldn’t want to sit on any of it anyway as it looked broken down and disgustingly dirty, 360blue listed as a luxury rental is laughable!

  360 Blue, LLC

  Date: 10/14/2024

  We appreciate you taking the time to share your recent experience and apologize that the golf cart was not available during your stay. We appreciate your feedback and are reviewing your stay with our team. We hope you enjoyed the remainder of your beach getaway despite these setbacks.

• Review fromGlenn G

  Date: 10/05/2023

  1 star
  We arrived at 140 Canal St “A Little Salty” and were greeted by cock roaches and ants in the kitchen. They came and sprayed so now we find a few dead ones in the mornings.
  With 2 kids under 2 and a house cost of $8K I find it crazy that all 360 Blue says is we handled the problem so live with it!
  Wow blown away try not to use 360 Blue! Benchmark is so much better!

• Review fromNancy S

  Date: 09/10/2023

  1 star
  We rented 46 Pine Needle Way last week! Very Disappointed! Will never use this company again or rent this home! We had a major water leak from the upstairs shower into the main bathroom shower. It took three days before we were able to get a callback from 360 blue. I will give a review on the owner on a separate spot. I will say that prior to renting this property, please check in before Sew. You need to ask if the water leak has been fixed, the golf cart has been replaced, the gas grill has been fixed or updated, and shake out a rug or two. You will find how clean the house really is.

• Review fromDenise M

  Date: 08/24/2023

  1 star
  Staying in one of the properties 360 Blue manages in Watercolor. The air conditioning is not working properly. No one is answering their phone or returning phone calls. My husband had to take time away from vacation to drive to Santa Rosa to the 360 Blue office to get in touch with someone. No one would go on vacation in Florida in August and expect a luxury (advertised) rental property not to have working air conditioning in one of the bedrooms! I am not looking at the review's on yelp and this management company has 1.5 stars. Now I know why! Based on this experience I would recommend renting on 30A through another management company.

• Review fromLisa S

  Date: 07/25/2023

  1 star
  Horrible customer service and poorly managed company.
  We recently stayed at unit A-103 in Watersound. After waiting all day to check in we were disappointed in how filthy the condo was. I tried to call management every day only to get the same recording (their internal phone system was down)
  I spent more time cleaning than relaxing.
  Dirty floors, cabinets, utensils, cookware! I recommend choosing another rental company Not what you expect when spending 1000 per night.

• Review fromKevin D

  Date: 07/05/2023

  3 stars
  Our stay in April was great all around with the exception that we were supposed to have two bikes for our family. When we arrived there was only one bike. We had brought several of our own, however one kid was short a bike. In Watercolor a bike is a must. From Saturday when we checked in until Thursday we spoke to many different people but no solution. The bike finally arrived on Thu without any notice. We left on Sat am. Needless to say I was expecting some compensation. Instead they said that "Unfortunately you will not be able to get refunded for the missing bike. Our team just simply does not refund for missing house bikes." Use your judgement here but for the price we paid, I've since read too many complaints about the customer service from this company.

  360 Blue, LLC

  Date: 07/10/2023

  Thank you for taking the time to share your experience. We apologize for any frustration this issue caused you. An outside vendor provides our bikes, and our contract with them limits what we can do regarding compensation. We have shared your feedback with our management team for their review. We are happy to hear your family enjoyed the remainder of your stay.