Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant received my trade in merchandise and has ceased all communications. no reply to emails and no one answers the advertised online phone line.

  Customer Answer

  Date: 07/03/2025

  this has been resolved, the merchant finally responded to email and completed the transaction.

   

  thanks

  Business Response

  Date: 07/17/2025

  Hi,

  We would like to thank the customer for sharing their feedback via the BBB. First and foremost, we sincerely apologize if there was a lack of timely communication on our part regarding the status of their trade-in.

  As part of our standard process, once a trade-in item is received at our facility, an email is sent to confirm its arrival. This email also outlines that the evaluation process typically takes 47 business days, and that an update will be provided as soon as the evaluation is complete.

  We want to emphasize that it was never our intention to ignore the customer or leave them feeling uncertain. We understand how important timely updates are and regret any inconvenience caused.

  We have since reached out to the customer directly to clarify the situation, and were pleased to confirm that the issue has been fully resolved. The customer also confirmed this resolution in a follow-up message.

  We truly appreciate their patience and understanding and remain committed to delivering a smooth and transparent experience for all of our customers.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  this has been resolved, the merchant finally responded to email and completed the transaction.
  
   
  
  thanks
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent my iPhone in after receiving an offer for around $400. Once the phone was received they lowered the offer to $80, so I requested my phone back. The phone was never delivered to me. ***** told me to contact ************. I sent them videos of the surveillance footage inside and outside the building that show the date an time stamp of the supposed delivery. They just tell me its been delivered. Im aware of what ***** is saying and I have sent proof that it was never delivered. They have been of absolutely no help. Now Im out an iphone14 and this company has been incredibly unprofessional.

  Business Response

  Date: 07/15/2025

  Hi,
  
  We would like to thank the customer for sharing their feedback via the Better Business Bureau. We understand how frustrating this experience must be and appreciate the opportunity to clarify the situation.
  
  Upon review of this order, we can confirm that the original offer was adjusted as the device was submitted as "unlocked," but upon inspection was found to be locked to Xfinity, which affects its resale value. The condition was also downgraded from very good to fair due to visible scratches on both the screen and body.
  
  Following our standard procedure, the customer was notified of the adjusted offer and opted to decline it and have the device returned. We shipped the item back to the address provided, and ***** has confirmed delivery, including a record of signature upon receipt.
  
  We understand that the customer has provided surveillance footage and believes the package was not received. However, we would like to clarify that per ****** tracking records, the item was marked as successfully delivered and signed for. Unfortunately, ***** policies do not allow for a claim to be filed on packages that show confirmed delivery with proof of signature.
  
  In light of this, we have advised the customer to check with building management, neighbors, or anyone who may have signed for the package on their behalf. As the item was scanned and signed for at the destination, we regret to inform the customer that we are unable to take further action at this time.
  
  We remain committed to supporting our customers and are truly sorry this has been their experience.
  
  Sincerely,

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear investigator, Its Worth More is cheating and lying and stealing when I sent my phone to them. There was no damage done on it when it gets tothem. Theres damage on it and they wanna give me a less offer. I have proof there was no damage on my phone before I shipped they lied. They cheat in steel and I request a full investigation on them and their tech-support and I want legal action against them too and I will be going to the press and contacting the lawyer to bring this to justice,but Im hoping that you *** or Madame investigator can bring justice to them and they need to start cheating and stealing and ripping people off against the federal law

  Business Response

  Date: 07/08/2025

  Hi,

  Wed like to thank the customer for sharing their feedback via the Better Business Bureau.

  Upon further review of this particular offer and inspection, we can confirm that during our intake process, our technicians noted moderate scratches on both the screen and body of the device. Because of this, the device did not meet the criteria for a "Flawless" condition and was instead reclassified as "Very Good." This evaluation was later confirmed during a reinspection for accuracy.

  In the interest of transparency, photos of the device as received were shared with the customer. Our offer was then adjusted accordingly based on the condition observed.

  Please note that customers are never obligated to accept the adjusted offer. If they do not agree with the revised value, they are always welcome to request the device be returned at no cost. In this case, the customer accepted the adjusted offer, which indicates agreement with the revised amount and allowed the transaction to proceed.

  At this time, this case is considered closed on our end. However, if the customer has any additional concerns or questions, we remain available and willing to address them directly.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/29 a *brand new* product was shipped. This avoids any discourse about haggling over conditions of the product or price. 6/2 the product was received by said business. 6/6,I received an email that stated the previous year model was what they received. This simply did NOT happen. I requested they correct the error which was made on THEIR end. Because they did not receive the previous year model. They received the current year and this was triple checked before even shipping it to them. Once they made this false claim,they cut the agreed/quoted price by 20 plus percent. Multiple promises were made to follow up with me and that has not taken place. This is a classic bait and switch, a play as old as time. I also am hardly the only person with a complaint of this sort against said company. They try to wear you down for the lower price quote. I have been honest and fulfilled my end of the bargain. Obviously, they have not. I don't have time for games. If I don't ship the exact product I promised prior to shipping, then I don't get paid. So it's in my best interest to be accurate. Furthermore, why would I pay for insurance if I knew I was sending the wrong product? That also doesn't serve my best interests. This company plays with folks time and money, which is a horrible business model. This is my first time doing business with these individuals and I don't remotely feel good about building a business relationship here. Dishonesty is a huge red flag for me, persons and business wise. I need to be paid the initial agreed upon price because I accurately fulfilled my end of the bargain. This isn't rocket science.

  Customer Answer

  Date: 06/19/2025

  There was a severe mistake made on my part and I need to own it. Itsworthmore.com is not remotely in the wrong here and I, unfortunately, 150% am. I personally called them to apologize. I was stuck on a detail that didn't matter because it made me incorrect. Please delete the complaint. I have accepted the lower offer from them because it was correct. I am in the wrong here. And want to apologize again. The apology should always be as loud as the disrespect. 

  Customer Answer

  Date: 07/02/2025

  There was a huge error on my part and no wrongdoing on the part of Itsworthmore.com. Please close the complaint, since I cannot retract. I also would formally like to apologize to them as a team and entity yet again. Please and thank you. 

   

  Sincerely,

   

  *** Nicco-*****

  Business Response

  Date: 07/08/2025

  Hello,
  
  We'd like to thank the customer for sharing their feedback via the BBB. Weve carefully reviewed the offer and the inspection records to better understand the situation. Based on our findings, the device we received was indeed a 2024 model, not the 2025 model as originally claimed. This was verified during our re-inspection process and further confirmed using Apples official Check Coverage tool, which identifies the model and warranty start date based on the serial number.
  
  Please know that it is never our intention to misrepresent or undervalue any item. We take our inspection process seriously and strive to be as accurate and transparent as possible. In this case, we have documented proof of the model year, which was shared with the customer. The adjusted offer was approved and the customer confirmed the error, and payment has already been issued based on that revised valuation.
  
  We understand how frustrating this situation must be, especially when they believe they have confirmed all information to be accurate prior to shipment, however, we must rely on objective verification tools and our internal inspection protocols to ensure fairness and consistency across all transactions.
  
  For future submissions, we strongly recommend checking the devices serial number through the manufacturers website such as Apples check coverage to confirm the model year before shipping. This can help avoid any misunderstandings or discrepancies moving forward.
  
  At this time, the case is considered closed on our end, unless there are additional concerns youd like us to address. Were always open to constructive feedback and committed to improving the experience for all our customers.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Nicco-*****

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a trade-in of an RTX 2080 Ti graphics card to ItsWorthMore.com under Offer #******* for a total payout of $242. I followed their process and shipped the item using the prepaid *** label they provided. The package never arrived at their facility, and I was later informed that because I did not check a specific insurance box at checkout, the item was only covered for $100.There was no prominent warning that failing to opt in for additional insurance would result in losing over half the item's value. This policy creates a dangerous loophole ItsWorthMore can claim that packages never arrived and only pay $100 regardless of the actual item value, even when the customer used their provided shipping label and process.This opens the door to negligence or even potential abuse, as there's no accountability once the package is out of the customers hands. The burden of the loss is placed entirely on the sender, despite the company providing the shipping method. At the very least, they should provide full insurance by default or make this risk unmissably clear before shipping.

  Business Response

  Date: 07/16/2025

  Hello,
  
  We would like to thank the customer for sharing their feedback via the BBB. Weve reviewed the matter to gain a better understanding of the issue and to ensure transparency in how it was handled.
  
  The customer submitted a trade-in under Offer #******* and used the prepaid *** label provided through our platform to ship their RTX 2080 Ti graphics card. According to the tracking information, there has been no movement on the package since May 24, and it was never marked as delivered to our facility.
  
  To assist the customer, we proactively submitted a shipping claim on their behalf. However, the customer did not opt in for additional shipping insurance during the checkout process. As such, in the event a claim is approved, the maximum payout available through the carrier is $100, which is the standard coverage included with all shipments.
  
  During checkout, customers are presented with the following information:
  
  All packages are insured up to $100 for free. If you'd like, you can purchase additional shipping insurance to cover the full value of your offer. (This amount will be deducted from the final offer amount).
  
  In order to proceed, the customer is required to select either:
  Yes, ************** or
  
  No, Thanks
  
  In this case, the customer selected No, Thanks.
  
  Additionally, Section 19 of our Terms and Conditions agreed upon at the time of submission states:
  
  All items are insured against accidental damage whilst in transit from your ***** or *** drop-off for up to $100. If you'd like to fully insure your package, you can purchase our shipping insurance to cover the full value of your offer, during checkout, for a fee... ItsWorthMore will not be held liable for any damages incurred due to inadequate packaging... ************* does not cover any claims that are denied by the courier... ItsWorthMore reserves the right to deny a claim due to inconsistencies with the information provided or any claims that the company deems fraudulent, regardless of the courier decision.
  
  We understand how disappointing it is when a package goes missing in transit, and we truly regret that the item did not arrive safely. While we are bound by the limitations of the selected coverage, we have taken all possible steps to assist the customer through the claims process.
  
  For transparency, weve also included screenshots of the insurance options presented during checkout and the relevant sections of our Terms and Conditions.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed and frustrated with the way ItsWorthMore has handled my trade-in. I sent in my ******* Galaxy S24+ a phone I used without any issues and fully paid off through *******. The device is legally mine, has never been reported lost or stolen, and has never been blacklisted in any way. I even confirmed this by independently checking the **** no flags or issues showed up.Despite this, ItsWorthMore arbitrarily decided my phone is blacklisted and refused to honor the trade-in. That alone is unacceptable, but the situation gets worse. They claimed they would return the device, and I even provided a prepaid return shipping label at their request. Yet over 11 days have passed and I still do not have my phone back. They continue to offer vague, dismissive responses like were reviewing it or please wait with no real action taken.Eventually, they provided their own tracking number claiming they initiated the return only to discover that they never even dropped the package off with **** In other words, they still physically possess my property and have made no real attempt to return it.This company has shown an alarming lack of transparency, accountability, and respect for its customers. I gave them a working, clean device in good faith, and now they are refusing to return it while offering nothing but hollow responses. It feels like theft at this point and no customer should be treated this way.I am formally requesting that ItsWorthMore immediately release and ship back my phone or offer full compensation. I also believe others should be warned about their deceptive and negligent business practices.

  Business Response

  Date: 06/30/2025

  Hello,
  
  We would like to thank the customer for taking the time to share their feedback through the Better Business Bureau. We sincerely regret the frustration this experience has caused and take these concerns seriously.

  Upon reviewing our records, we were unable to locate any recent trade-in offer or correspondence related to a ******* Galaxy S24+ under this customer's name or contact information. The last documented transaction we have on file from this customer dates back to February, and it does not reference a Galaxy S24+

  We want to assure the customer that we are more than willing to investigate this matter thoroughly and resolve it appropriately. In order to proceed, we kindly ask that the customer provide additional information. The customer is welcome to reach out to us  directly and we will assist as soon as possible.

  Sincerely,

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an iPad from a company online. The company name on my bank statement is Reebelo; however, I was emailed an invoice and the ***** tracking number by a company called ItsWorthMore I was given a ***** tracking number. The package was supposed to delivered by 8pm on 5/30/2025. The last update on the account was that the package left the facility in ********, ******* at 6:03 AM on Friday, 5/30/2025. Ive called and emailed in several times to speak with someone about this issue, but I keep getting the same information that its showing as out for delivery, theyve opened an investigation into the , and theyll reach out when there has been an update in the matter. But at this point, its likely not going to resurface.

  Business Response

  Date: 06/30/2025

  Hello,
  
  We appreciate the customer taking the time to share their concerns through the BBB, and we sincerely apologize for the inconvenience this situation has caused.

  To clarify, our company, ItsWorthMore, is a verified seller on the Reebelo platform, which is where this purchase was made. As such, while the customer saw "Reebelo" on their bank statement, the fulfillment of the order including shipment and support, was handled by our team.

  Regarding the delayed shipment: the order was shipped via ***** and, per tracking records, the last scan indicated that the package departed from their facility in ********, ******* on the morning of May 30, 2025. Unfortunately, no further tracking updates have been provided by the courier since that time.

  As soon as this issue was brought to our attention, we immediately contacted ***** and initiated a formal investigation into the missing package. Please note that once an investigation has been launched, the timeline and outcome are dependent on the courier's internal processes, which are outside of our direct control. These investigations can typically take between 4 to 8 weeks to complete.
  
  We completely understand how frustrating this delay is, especially since the customer has made multiple follow-up attempts for information. At this time, we went ahead and followed up with the courier and they have approved the claim. We will make sure the refund is processed as soon as possible. 
  
  This case is satisfactorily closed on our end unless the customer has any additional issues they would like addressed.
  
  Sincerely,

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23445261
  
  I am rejecting this response because: None of what was said to you was relayed to me. I've tried to reach out to Reebelo and Itsworthmore several times, but each time I get a response (usually several days later) telling me that my concerns will be escalated to the appropriate team and I'll be contacted as soon as there's an update. However, no such effort to contact me and update me with the status of the process have been attempted. So, I'll reach back out after a few days or a week only to find no movement, and then I'll email again and start ******* process over again. 

  I began asking for a refund and for Reebelo (or whoever needs to do it) to contact ***** to file the claim (because I was told only the sender could do it), but they have been unresponsive and super unwilling to be helpful thus far. 

  I've tried to call their number as well as Reebelo at ************, but it's just an automated message that just keeps repeating to go on their website for any issues or concerns. 

  I've attached all of my email communications related to this issue. 

  Sincerely,
  
  **** ******

  Business Response

  Date: 07/07/2025

  Hello,
  
  To clarify our position: as a reseller operating through Reebelos platform, we are required to communicate and process all updates through their system. That means any actions we take including escalations, refund requests, or claims must be routed through Reebelos internal support channels. We do not have direct control over their customer service timelines or how quickly they respond to escalated issues.
  
  That said, we did escalate your concern and submitted the necessary information to ******* in accordance with their policies. From our end, the case has been resolved and refunded, and weve fulfilled all obligations required of us as the seller. If there is still an issue with the refund, that process must be handled directly by Reebelo, as they are the platform managing the transaction and customer service.
  
  We understand how incredibly frustrating it is to feel ignored or passed around, and we sincerely regret that your experience has been so difficult. If theres anything else we can do from our side, we are more than willing to help.
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company my iPhone 14 Pro. They were supposed to evaluate it upon receipt and pay me $366 for it. I opted for the digital payment which meant they were supposed to process it within one day. I never received payment and now they arent answering my emails.

  Business Response

  Date: 06/24/2025

  Hello,

  We would like to thank the customer for sharing their valuable feedback via the BBB. First, we would like to apologize for any inconvenience the customer experienced. We understand the importance of receiving timely payments and prompt communication, particularly when a digital payment and expedited processing have been selected.

  Upon review of our records, the customer’s payment was processed on June 6th and is marked as completed in our system. While we strive to respond to all inquiries as quickly as possible, our business is closed on weekends. Any emails or messages received during that time are responded to on the next available business day.

  At this time, based on the information available, we consider this case resolved and closed on our end. Should the customer have any additional questions or concerns, they are welcome to reach out to us directly so we can assist further.

  Sincerely,

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent an Apple Watch Series 8 Stainless and was given offer of $142, *** tracking 1Z789RA00393059875 shows delivered May 6th at 11:32am. I still have not received my funds. Reached out to business Today May 13th at 9am with no response

  Business Response

  Date: 06/17/2025

  Hello,

  We’d like to sincerely thank the customer for taking the time to share their feedback via the BBB.

  Upon review, we can confirm that the Apple Watch Series 8 Stainless was delivered to us on May 6th, as indicated by UPS tracking. As clearly stated during the offer checkout process, our standard processing time is 4–7 business days to allow for proper inspection, evaluation, and payment processing.

  In this case, the device was evaluated, and payment was issued on May 13th, which is within our standard timeframe.

  For future transactions, the customer is welcome to opt into our expedited processing option, which ensures the offer is completed within 1 business day of delivery.

  At this time, this case has been resolved on our end. However, if the customer has any further concerns or questions, we’re more than happy to assist.

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer from **************** to sell my Alienware R13 computer to them for $865.00. I shipped it to them on 25 April 2025. On 6 May 2025, I received an email from ItsWorthMore stating that their evaluation found a damaged processor/heatsink and a damaged GPU. They changed their offer from $865 to $0. I knew the computer was not damaged when I sent it to them, since I had been using it daily until I shipped it to them. I requested a reinspection. On 9 May 2025, I received an email from ItsWorthMore stating that, upon a second review, the *** and GPU were not damaged, but the heatsink was damaged. Interesting since if I had been using this computer with a damaged cooling system, I would think the *** would be burned. They sent me a picture showing a liquid cooling port to the heatsink broken off. I know it was not like that when I sent it to them. I sent them pictures of the computer running on 25 April, the day I sent it to them. I suspect the computer was damaged during their "evaluation".

  Business Response

  Date: 05/30/2025

  Hello,

  We would like to thank the customer for taking the time to share their concerns through the Better Business Bureau. We sincerely regret any frustration or inconvenience caused by their recent experience.Upon receiving the Alienware R13 computer, our initial inspection indicated damage to the heatsink, processor, and GPU, which significantly impacted our ability to power on and properly evaluate the device. In line with our standard procedures, and at the customer's request, we conducted a second, thorough reinspection to ensure a fair and accurate assessment.

  During the reinspection, it was determined that while the *** and GPU themselves did not appear to be physically damaged, the heatsink sustained significant damagespecifically, a broken liquid cooling port. This damage rendered the unit unbootable, preventing us from performing the full diagnostic testing necessary to determine overall functionality and market value. Since our resale model is based on tested and verified working systems, we were unable to proceed with an offer based on the unit's inoperable state.

  We fully understand the customer's concerns, especially considering they used the system prior to shipment and have provided photos showing the device in working condition before it was sent. In light of this, and to ensure all avenues are explored, we have taken the additional step of initiating a claim with the shipping courier. This is a part of our protocol when there is reason to believe damage may have occurred during transit.

  We are actively following up on the claim and have informed the customer that we will provide an update as soon as we receive one from the courier. Please be assured that we are taking this matter seriously and are committed to resolving it in the fairest manner possible.

  If the customer has any further questions or additional documentation that could assist with the courier claim, we welcome them to share that with us.

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****