Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of the Complaint:I am filing this complaint against Hyundai ************* concerning the companys failure to honor its publicly stated commitment to provide a complimentary North American Charging Standard (****) adapter for electric vehicles (EVs) delivered without **** ports after Q4 2024.Details:On February 20, 2025, I leased a 2025 Hyundai Ioniq 6 from ************************************. The vehicle (VIN: *****************) was manufactured in ***** in 2024 and was delivered with a CCS charging port, not the **** port Hyundai had publicly committed would be standard starting in Q4 2024. Hyundai also stated that EVs sold or leased without **** ports during this transition period would be provided with a free **** adapter starting in early 2025.Based on these representations, I reasonably expected to receive the **** adapter. However, after receiving no communication, I contacted Hyundai ************* on April 29, 2025, and was told that my vehicle does not qualify because it was leased after an internal cutoff date of January 31, 2025a date not publicly disclosed and inconsistent with Hyundais prior announcements.Why This Is a Problem:Hyundais public statements clearly indicated that vehicles delivered in Q4 2024 or later would be equipped with **** or provided with an ********** Ioniq 6 was manufactured during that period and leased in early 2025.Hyundai has refused to honor this commitment despite the vehicle meeting the stated criteria and despite promises made at the time of lease.Resolution Requested:I am seeking the immediate provision of a complimentary **** adapter, as publicly promised by Hyundai for eligible EVs delivered without **** ports.

  Customer Answer

  Date: 05/16/2025

  I wanted to share that our recent complaint filed with the Better Business Bureau (BBB) regarding Hyundais failure to initially honor its publicly stated commitment to provide a complimentary North American Charging Standard (NACS) adapter has been successfully resolved.
  Following further communication and review, Hyundai has agreed to provide the **** adapter for our leased 2025 Ioniq 6, aligning with the expectations set forth in their prior public announcements. While the resolution took more time and effort than anticipated, we are satisfied with the final outcome and appreciate Hyundais eventual willingness to address the matter fairly.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-23-24 I purchased a 2021 ****** from Hyundai. On 12-29-24 I was broken down on the side of the road with all the oil drained out of the engine. Called Hyundai and they told me I had to get the car to them. We managed to get it there I was given a loaner after the back and forth. On Monday ***** I was told my car is fine and that the shop guys just didnt s**** the cap on the bottom. First of, how do I know there was no damage on my vehicle and secondly the same guys that will be doing my future services are the ones responsible? When requesting to speaker to higher authority I spoke with ****** *****, he was a very rude individual who basically told me it was no big deal what happened. After back and forth with him he said theyd pay one month payment and give me a letter to warranty the engine for the life of the engine the letter he left me was very unprofessional and is not a true warranty.

  Business Response

  Date: 01/02/2025

  We gave Mrs ******* a vehicle to drive while we inspected the 2021 ****** the drain bolt had loosened up therefore lost oil after fulling the oil we completed a full diagnostic on the vehicle and found no problem with engine we offered to unwind the car and give her vehicle back to her she traded in she did not want to do that *** asked her what would she like him to do she wanted multiple payments and a letter i offered her full warranty on the engine for as long as she owns it. i agreed to pay her 1st payment of $450.00 and had check and the letter concerning warranty when she returned to Headquarter Hyundai over the phone, she agreed with dollar amount and the warranty letter i do not believe i was rude in any way and apologized for her inconvenience please remove this claim from our file thank you.

  Business Response

  Date: 01/02/2025

  We gave Mrs ******* a vehicle to drive while we inspected the 2021 ****** the drain bolt had loosened up therefore lost oil after fulling the oil we completed a full diagnostic on the vehicle and found no problem with engine we offered to unwind the car and give her vehicle back to her she traded in she did not want to do that *** asked her what would she like him to do she wanted multiple payments and a letter i offered her full warranty on the engine for as long as she owns it. i agreed to pay her 1st payment of $450.00 and had check and the letter concerning warranty when she returned to Headquarter Hyundai over the phone, she agreed with dollar amount and the warranty letter i do not believe i was rude in any way and apologized for her inconvenience please remove this claim from our file thank you.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22754958
  
  I am rejecting this response. 
  

  As stated above I would like a guarantee on the letter. In my opinion it is unprofessional and Id appreciate something that actually had some backing, letter head to start. My experience with Hyundai Headquarter was unfortunate but I believe not enough was done to ensure it wont happen again, consumers should be aware of such carelessness from both the representatives and technicians. I would still like to speak to someone at corporate. 

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/06/2025

  
  

  Business Response

  Date: 01/06/2025

  a better copy thank you for all of your help

  Business Response

  Date: 01/06/2025

  please let me know if i need to do anything else have a great Monday.

  Business Response

  Date: 01/06/2025

  Please see attachment 

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want Headquarter Hyundai to be held responsible for FALSE ADVERTISEMENT! I have been reaching out to them all last week regarding "gift cards" l was supposed to receive for visiting their dealership/test driving a vehicle which I did on Monday 12/16. When I left the dealership that day ***** and ***** said I'd receive them via email within ***** hours. However, it's been over ***** hours and I haven't received them via email. See uploaded images for evidence of my text messages sent to their business number ************ and to ***** (sales manager). No one has followed up with me from the business number regarding this matter, neither has ***** responded to me. Their miscommunication and false advertisement regarding this is unprofessional. I did cancel a deal with them regarding purchasing a Prius but the "gift card" text and email did not mention anything saying I needed to buy a car in the first place! I just want them to deliver me my gift cards via email so I can use them during this Holiday Season.

  Business Response

  Date: 12/24/2024

  WE AT Headquarter Hyundai have sent ******** ******** a Publix gift card $ 50 to the address on her claim please remove this claim from you file thank you .

  Business Response

  Date: 01/02/2025

  WE AT Headquarter Hyundai have sent ******** ******** a Publix gift card $ 50 to the address on her claim please remove this claim from you file thank you 

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad customer service

  Business Response

  Date: 03/04/2024

  after reviewing this claim *************************** our service department diagnostical that **************** floor mat was pressing on the gas pedal she did trade her 2018 Tucson in to ** and purchased another vehicle we gave her fair market price for the trade in and she did speak to the ** and she was very happy when she was leaving the dealership please remove this claim from our files thank you. 

  Business Response

  Date: 03/04/2024

  after reviewing this claim *************************** our service department diagnostical that **************** floor mat was pressing on the gas pedal she did trade her 2018 Tucson in to ** and purchased another vehicle we gave her fair market price for the trade in and she did speak to the ** and she was very happy when she was leaving the dealership please remove this claim from our files thank you. 

  Customer Answer

  Date: 04/02/2024

  This response from Headquarter Hyundai is not acceptable. If I left there a happy customer, would I be writing this review at the BBB? I had no other choice but to sell my car back to Hyundai. I lost $1200 due to their failure to honor my warranty and no other dealer would purchase the car with the transmission problems it was having. I do not accept their response as adequate. Completely disregarded everything I said.

  Customer Answer

  Date: 04/03/2024

  This response from Headquarter Hyundai is not acceptable. If I left there a happy customer, would I be writing this review at the BBB? I had no other choice but to sell my car back to Hyundai. I lost $1200 due to their failure to honor my warranty and no other dealer would purchase the car with the transmission problems it was having. I do not accept their response as adequate. Completely disregarded everything I said.

  Business Response

  Date: 04/08/2024

  We are not obligated to make up the difference in "said" appraisal from the dealer In good faith we bought the car for the appropriate amount. Customer was not force to sell it to us she could have declined our offer she left here satisfied.

  Please remove this claim from our file than you .

  Business Response

  Date: 04/08/2024

  We are not obligated to make up the difference in "said" appraisal from the dealer In good faith we bought the car for the appropriate amount. Customer was not force to sell it to us she could have declined our offer she left here satisfied.
  
  Please remove this claim from our file than you .

  Customer Answer

  Date: 04/08/2024

  The purchase of my vehicle by you is not the complaint. The complaint is your service crew saying that there was nothing wrong with my car when there was and refusing a diagnosis and telling me it was fine. I was told by two dealers and my personal mechanic that there was a transmission issue. The vehicle was still under warranty. The vehicle should have been diagnosed as requested when I dropped it off and followed by a repair covered by the warranty. Instead I got a phone call saying it was fine when it obviously wasnt. Selling the vehicle to you was my only recourse. Worse than no apology is the refusal to even acknowledge or investigate my complaint. I left there neither happy nor satisfied as you claim. If I were happy or satisfied I would be writing a complimentary review like I did with the other dealers. Complaints are usually made by unhappy mistreated customers like myself. 

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21367384
  
  I am rejecting this response because:The purchase of my vehicle by you is not the complaint. The complaint is your service crew saying that there was nothing wrong with my car when there was and refusing a diagnosis and telling me it was fine. I was told by two dealers and my personal mechanic that there was a transmission issue. The vehicle was still under warranty. The vehicle should have been diagnosed as requested when I dropped it off and followed by a repair covered by the warranty. Instead I got a phone call saying it was fine when it obviously wasnt. Selling the vehicle to you was my only recourse. Worse than no apology is the refusal to even acknowledge or investigate my complaint. I left there neither happy nor satisfied as you claim. If I were happy or satisfied I would be writing a complimentary review like I did with the other dealers. Complaints are usually made by unhappy mistreated customers like myself. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/09/2024

  Although we feel no monetary adjustment is needed for the sake of closure we will split the perceived loss cut a check for $600.00 with a statement of release.. 

  Business Response

  Date: 04/10/2024

  Although we feel no monetary adjustment is needed for the sake of closure we will split the perceived loss cut a check for $600.00 with a statement of release.. 

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/04/2024

  I never received the check  for $600.00 as agreed upon by Hyundai Headquarters. What is my next step. Please advise. Thank you in advance

  Customer Answer

  Date: 05/06/2024

  I never received the check  for $600.00 as agreed upon by Hyundai Headquarters.

  Business Response

  Date: 05/08/2024

  i  have mailed a check number ***** $600.00 please remove claim from our file thank you.

  Business Response

  Date: 05/08/2024

  i  have mailed a check number ***** $600.00 please remove claim from our file thank you.

  Business Response

  Date: 05/08/2024

  i  have mailed a check number ***** $600.00 please remove claim from our file thank you.

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It wasn't actually money I was asking for but an apology and recognition of what went wrong and the many problems it caused me. I have accepted the check for $600.00 and hope that the next customer will be listened to and treated better and that warranties will be honored. Thank you for resolving this issue with me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Preowned Hyundai Tucson. Upon purchase the trunk never worked and won’t open. I attempted to bring it in there charging me a fee for $225 to diagnosis it.
  I refuse to pay. They should fixed it prior to selling me the car or notify me the trunk doesn’t work.
  
  I went in again today and they’re charging me again $225. They won’t look at it without charging me the fee. I purchased a car and they won’t fix the problem and I refuse to pay when I’m already paying $596 and 22% interest I think I’m raped hard enough.
  
  Dealer won’t make good. They got the sale they care less.

  Business Response

  Date: 06/21/2023

  good afternoon after reviewing this claim our findings are that this customer mistook Headquarter Hyundai as the Headquarter for all Hyundai we are  a independent Dealership in Sanford  FL this is customer is from Ca. please remove this claim from Headquarter Hyundai thank you.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for a oil change on Thurs, Mar 30, 2023. Once the oil change was completed, Gayland let me know my car was fine. My multi point inspection report stated my car was fine too & there were no leaks, no issues. Immediately, I saw fresh oil stains in my parking spot at work. Then, on the following Sunday, fresh oil was on the floor of my garage. I called the dealership on Monday, left a voicemail to call me back. I got a call back on Tuesday. I brought my car back on Thursday and now I'm being told that oil is leaking from the rear main seal. I'm completely dumbfounded by this discovery, considering I was just at the dealership 1 week prior. The technician Cadere claims he told Gayland about the leak. Cadere said this statement to me in front of Gayland. Gayland said nothing at all. He looked like a scared little kid & wouldn't respond to say Cadere was right or wrong. The manager, Young walked over already w/a negative disposition because he was going to MAKE me understand that the oil leak was already a problem before I brought my car to this dealership. He was trying to force & push his agenda down my throat. He thought that he was going to try to intimidate me. My car was not leaking any oil before bringing it to this dealership before an oil change. Young is a very nasty & hostile little man. I don't care how much he pushed his agenda, I was not accepting that my car was already leaking oil before my oil changed. This was not an ongoing problem before my oil was changed. I spoke to Gayland on Friday morning, April 7th and I asked him if he was told about the oil leak when I had the oil changed. He said that he wasn't sure but maybe?? That's a terrible response & doesn't sound too reassuring! I can see if he forgot to tell me about changing a cabin air filter, but something as major as this rear main seal which is $2000! I don't believe anything this dealership is saying. The dealership caused the leak so they should pay to repair the problem!

  Business Response

  Date: 05/09/2023

  Our communication
  skills were not handled in the correct way that is something we will work on
  internally. The oil change would not have caused the rear main seal to
  leak. The customer can come back to our dealership we will work with them on
  the cost of the repairs. As for the attitude of those involved, we will address.
  Our apologies for how this was handled.

  Customer Answer

  Date: 05/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am completely aware that an oil change does not cause an oil leak because I have had oil changes performed for quite some time, over 30 years now,  Your dealership caused the oil leak. i am not sure how, but it was caused on your dealership's part.  I did not have any oil leaking at all before bring my vehicle into your dealership.  This is a $2000 repair that I should not be responsible for at all! Also, to add insult to injury, on the same day as my oil change, one of your sale representatives with the same last not as mine, called me to asked if i wanted to buy a new car!! I have never received a call from your dealership in the past asking me if I wanted to buy a new car.
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The steering Coupling on our 2013 Hyundai Elantra Gt is defective. Hyundai has an active extension or warranty on this defective part for simular Elantra and Sonata vehicles, except the GT. I have had the repair made at the dealership and they said it is the exact same part on the GT. It makes no sense that the extended warranty on this part would not be covered just because my Elantra is a GT. I have contacted Hyundai to request reimbursement, but it was denied. When I called them, they can not tell me why it was denied on the same part that is covered on other Elantra's of the same year.

  Business Response

  Date: 04/12/2023

  Good morning after reviewing claim *********2C13B our findings that this customer mistook our company Headquarter Hyundai as the Headquarter for all Hyundai we are a independent Dealership we are located in Sanford FL 32771  this customer is from ****** ********* ** ***** please remove this claim against Headquarter Hyundai thank you and have a great afternoon.

• Initial Complaint

  Date:03/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 6-7 brand new car's from mr;Alan ****** *** at your Delray bch;fl;show room.my last car is a 2018 kona,which is 5 yrs;old now and has 36,500 miles on it.if also paid and extra thousand dollar's for insurence.the paint is starting to discolor on the back window panel it's only plastic and that's why I called Alan ****** *** and he told me to bring it to service, which I did and Mr. Joe *******, wasn't in.I was told to call him up which i did twice and left message's. He near had the decencies to call me back I then called Allen ********* back and told him what happened. so he then told me to call piper bailey and also left word.niether of the two called me back.this isn't the way to treat a person that has bought 6=7 car's .i will now go over to kia i think.

  Customer Answer

  Date: 04/04/2023

  the problem has been taken care of by hyundai.no need to go on.thank you

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Hyundai Palisade has a “strong foul odor” emanating from inside the vehicle. After multiple attempts of taking the vehicle for service, with no resolution I researched online and found this was a “known” problem with the imitation leather. Unfortunately the dealer was “clueless” and NEVER heard of this problem, despite ALL the content online. The treatment they provided included:
  -spraying febreeze and other products to neutralize the smell (which did not work)
  
  The dealership said the next step was to replace the headrests.
  
  I have 12 air fresheners throughout my vehicle and still smell the awful smell

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent me an email (uploaded) offering to buy my vehicle if I met certain conditions and it would pay $1000 more than any other area competitor would pay me. I met all these conditions, had my car appraised (uploaded) and received a purchase voucher (uploaded). The purchase voucher did not meet the promise, but I still sought to sell the car. This was on December 28, 2022. I was told I had to meet with the person who sent the email and to come back the next day. When I tried to do that I was told that it would do me no good because I would have to essentially start over with them. I was told I needed to submit my car for inspection a second time but I would not be able to do this until after January 1, 2023. I was able to reach the person who sent the email and a telephone call on December 29, 2022. I pointed out to him that I had met all the conditions in the email and that the business was not honoring its promise. In essence he cited all kinds of other conditions that appear nowhere in the Email nor had been raised when I met with an employee of the business who told me he could handle this on December 28, 2022. I informed the person who sent me the email that I preferred to settle this with the business rather than take it to the Better Business Bureau. He told me to go ahead and take it to the Better Business Bureau. That is what I'm doing.