Business ProfileforHudson's Furniture Showroom, Inc.

Ordered a Stressless sofa, two Stressless ottomans, and a rug from Hudson's on 07/21/23 which were delivered 10/06/23. Total on invoice #******** is $8,400. Contacted ************************* (the designer who I worked with at the ********* store) on 10/18/23, reported an issue with the ottomans and sent photos.I emailed ***** on November 4th and she replied, I emailed our *************************** on Oct 19th, I included the photos that you sent to me. I'm sorry they haven't called you yet, it may be better for you to reach out to them personally at ************, and she basically told me to call customer service myself.I called and scheduled an inspection on 11/29/23. The tech said he would report new tops should be ordered. Hudsons called to schedule a second opinion by Stressless expert, *****, who inspected on 12/21/23. He said ottoman tops are factory installed and no one should attempt to swap them out. His recommendation was to exchange the two small ottomans for a double ottoman. Later that day ***** called me and said he gave his report to ****** who said it shouldnt be a problem to exchange two small ottomans for a double ottoman and I should expect a call from ****** the next day but that didnt happen.On 2/15/24, I sent a message to Hudsons via their website. Within an hour I received a text from *** so I explained the situation to her. She replied, ******, I am very sorry for the issues you have had. I do hope to get you the help you need. I have personally contacted the customer service managers and the regional manager for that district. I know it's currently 4:30pm on Friday so we may have missed the managers today but they do check their email constantly and they usually reply pretty quickly.On 2/16/24, I received this text from ***, I received an email this morning that ****** should be contacting you today from customer service, but Ive never received a call in ten weeks. Unacceptable - I want a refund of $1,500 for the ottomans.