Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/2/2023
  
  Strada technician came out to diagnose my leaky HVAC system in my 10 month old home.
  
  Apparently they have a 1-year warranty on their install with ** ******.
  
  When I was asked why the system has ***** in it, I told them that we had 7 pounds of ***** added in order to get the system cooling as an emergency.
  
  Without even looking at the system, the technician called a manage and voided our "warranty" because we "voided" said warranty. All the installation paperwork was left blank. I did not even know that Strada "installed" the system as they did not leave any contact information like a normal HVAC company would.
  
  Absolute nightmare.
  
  This company does shoddy, leaky work and I when the time comes to fix it they bail.
  
  I would advise everyone to avoid them at all costs.

  Business Response

  Date: 10/03/2023

  Mr. *********** 

  It has come to our attention that
  another company has worked on the HVAC unit in your new home. This unauthorized
  work may potentially void the warranty provided by your builder, ** ******.
  
  The other company suggested that we
  verify a leak in the unit using a dye. However, it is important to note that
  this method is not in accordance with the correct procedure we follow to locate
  leaks. Upon being made aware of the situation, our manager instructed our
  technician to thoroughly inspect the unit to ensure everything is functioning
  properly. Additionally, we have reached out to the builder for further guidance
  and clarification.
  
  We sincerely apologize for any confusion
  caused regarding the status of your warranty. Our intention was simply to
  inform you and ensure that you are aware of any potential risks that could void
  your warranty. Tomorrow, we have scheduled a visit with the ** ******
  representative and our manager to address this matter in person.
  
  Please be assured that we take your
  warranty and the integrity of our work very seriously. We are committed to
  resolving this situation promptly and will work closely with ** ****** to
  ensure that any necessary steps are taken to protect your warranty. I can be reach at ***** ******** or ask for Roxanna D********* 

   

  Business Response

  Date: 10/03/2023

  Mr. *********** 
  It has come to our attention that another company has worked on the HVAC unit in your new home. This unauthorized work may potentially void the warranty provided by your builder, ** ******.
  
  The other company suggested that we verify a leak in the unit using a dye. However, it is important to note that this method is not in accordance with the correct procedure we follow to locate leaks. Upon being made aware of the situation, our manager instructed our technician to thoroughly inspect the unit to ensure everything is functioning properly. Additionally, we have reached out to the builder for further guidance and clarification.
  
  We sincerely apologize for any confusion caused regarding the status of your warranty. Our intention was simply to inform you and ensure that you are aware of any potential risks that could void your warranty. Tomorrow, we have scheduled a visit with the ** ****** representative and our manager to address this matter in person.
  
  Please be assured that we take your warranty and the integrity of our work very seriously. We are committed to resolving this situation promptly and will work closely with ** ****** to ensure that any necessary steps are taken to protect your warranty. I can be reach at ***** ******** or ask for Roxanna D********* 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14 my AC was not running, called Strada for service as they are the company who bought one stop, the AC unit is one year and 5 months old. After being on hold after 30 minutes I was able to arrange an appt for service on 9/15,was told that the part would be maybe covered but it would be a $144 service call to start. was told the tech would call 30 minutes before arrival to ensure I was home. I was home for almost the whole time and decided to go the mail box when Fransico called and said he was at my home. He started to check the AC units takes picture after picture of all he was doing with his iPad. I explained to him the issue and he just went about his work not addressing what I had explained to him. He would remove access panels and place them back to only remove them a second and third time. He got the unit running and said there is nothing wrong with it. He left without me sign document and not asking for payment. On 9/22 the AC was completely out. I called for service was told it would be another $200 for a service call and it was the weekend. I called on 9/25 after an hour on hold was told they were short staffed the reason for being on hold so long. I spoke to the supervisor Paige who was helpful and got an appt for later that day if I paid for the call from the other day. Another tech came listened to what I had experienced knew the problem was the motor for the fan. He did not have the right part but got the AC running. He said someone call tomorrow set up a repair. No one call next day. I called the following day was told the Carrier part website was done they could not help me so they did not call. The parts manager said he would call the next day and speak to his supervisor about now it would be $580 for labor as the part was under warranty. Next day a lady called stated it would be $580 for labor. I asked to to the location manager who is Brain on 9/21. I left a message 3 times, as of 9/25 no call from the location manager.

  Business Response

  Date: 09/26/2023

  Mr. ****** is a customer who recently reached out to us
  regarding a service call. After conducting thorough research on the matter, it
  was found that a temporary motor was installed to get the unit up and running.
  However, it is important to note that this motor is not the original one and
  does not come with any parts warranty.
  
  To address this issue, we are pleased to offer Mr. ******
  the option of having the carrier one installed instead. This alternative comes
  at the same price and includes a full warranty for $467.80. We kindly request
  Mr. ****** to inform us if further assistance is required and also whether he
  wishes to retain the temporary motor. Additionally, we would appreciate
  specifying the preferred form of payment.

  Business Response

  Date: 10/03/2023

  We are pleased to inform you that the repair has been
  successfully completed as of yesterday. According to the detailed notes
  provided by our skilled technician, we are delighted to report that the customer,
  as stated, expresses satisfaction with the repairs completed. We strive to
  offer exceptional service and are gratified that our efforts have met with
  approval. If there are any further concerns or inquiries, please do not
  hesitate to contact us as we are committed to ensuring the utmost satisfaction
  of our  customers. Thank you Roxanna D******** ***** ******** 

  Customer Answer

  Date: 10/06/2023

  BBB was very helpful.  I appreciate them assisting as I was very disappointed in the level of service with vendor. Strada was helpful after contacted by the BBB.  

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the on July 12 Strada Electric sent out a tech by the name of Shawn W**** to change out a Z Way switch for my front porch which the wires were cut before telling me that they did not have in stock easy way switch so I stander switch was put on my arm wall. I paid approximately $144 which my card was mainly put in Strada Electric tablet. On July 31 my information was compromised. Someone tried to manually input my card information for Amazon prime $151.09, my ******** card declined it I was notified by my credit card company. On July 28 Strada Electric sent out another technician by the name of Pedro which changed out the way switch to my front door but did not configure it with my panel inside the house so my zero switch to the front door front porch is not working still he also did my doorbell which he went and purchased a doorbell kit for $39 Because the previous technician stated that I needed a time and also the manager Brian after installing it it was bypassed with a clip for my mechanical doorbell chime after reviewing videos on the Internet. I called and told them that I really did not need the doorbell chime because the ring doorbell does not core is not compatible with a mechanical chime , I was told by the previous technician that I needed a doorbell kit a transformer and went out to the store spent over three hours, trying to get the things that I need before they come out on the second visit to come to find out I did not need the doorbell chime I called several times starting from July 31 until August 4 being transferred by several people, Victoria, Brian, Amanda R****** also left messages with Marsha from accounting and I have not received any phone calls as of August 4 regarding my Z way switch to my front porch and my refund which Brian B***** agreed to give me all my money back

  Business Response

  Date: 08/04/2023

  Mrs. *******
  
  We sincerely apologize for any inconvenience you may have
  experienced with our service. Upon conducting thorough research, we have
  confirmed that a refund of $160 was processed by our account department on
  8/2/2023, and this refund was issued to you by our account department .
  
  Additionally, we are aware that the only pending repair
  is related to the connecting Z wave switch. Our low voltage team will promptly
  reach out to you in order to assist you with setting it up correctly. We
  understand the importance of ensuring a seamless experience for you.
  
  Furthermore, our team has conducted an extensive
  investigation, and we have determined that the compromise of your credit card
  information was not associated with our company, Strada. We prioritize the
  security and confidentiality of our customers' data and want to assure you that
  we have not been involved in any breach.
  
  Please do not hesitate to reach out to us if there is
  anything further we can assist you with. We greatly value your satisfaction and
  are committed to resolving any issues you may have encountered.
  
  Thank you for your understanding and cooperation. 

  Business Response

  Date: 08/30/2023

  I am pleased to inform you that I have recently spoken with Mrs. ******, and I can confirm that all necessary matters have been duly taken care of. In addition, I would like to highlight that she has received her refund promptly. The completion of these essential tasks has been diligently accomplished, ensuring utmost customer satisfaction.Information...

  Customer Answer

  Date: 08/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  former onestopcooling customer with SWP. strada took over SWP coverage.
  
  one of our AC units failed (only AC for our kitchen, reduced capacity but not total failure), called 5/31/23 for service and also for our maintenance (covered by SWP yearly). The soonest they could send someone out to diagnose was 6/20/23.
  
  6/20/23 Tech arrived, but not a service tech - could not diagnose problem. opted to not do the maintenance work because it was raining and left. said he would reschedule.
  
  6/22/23 I had to call to reschedule - again specified mini splits and that there is a problem.
  
  6/27/23 tech arrives, maintenance only, but not trained on mini splits - cannot diagnose OR clean, will have them reschedule
  
  6/28/23 they leave voicemails on the wrong number (not primary contact number), and I eventually reach someone. scheduled service tech for 6/29, said he can do diagnostics and maintenance
  
  6/29/23 service tech arrives, doesnt have the one "d-checker" tool required to do complete diagnosis (company only has one, and another tech has it). orders a fan motor because of symptoms.
  
  6/23/23 parts department calls and says "stepper motor" is backordered with no ETA. later, someone else from parts department calls and says fan motor is at factory, will ship after holidays.
  
  7/7/23 AC stops working entirely, shuts down blinking. will run for an hour or a few after a breaker reset, and performs at reduced capacity the same as before. called at 6:15pm, got appt for 6:26-8:26p this evening. got text confirmation. call from tech, he states that he won't be coming out. (not someone I've talked to before
  
  7/8/23 called at 9am, got appt for 9-11a, text confirmation. 9:12 got voicemail to wrong number, found at 10:22. called back. no one showed or called.
  
  7/10/23 one of the techs is trying to get someone to get someone out here, they call me, claim they'll have dispatch call me. nothing.

  Business Response

  Date: 07/10/2023

  Mr. *********.  I am writing to
  personally apologize for the inconvenience you experienced during the recent
  service call. This is not the kind of experience we aim to provide here at
  Strada.
  
  To rectify the situation, I have taken the liberty to
  schedule a service call for you myself. The appointment has been set for July
  13th, 2023, in the afternoon, with our highly skilled technician, Kenneth
  M*******.
  
  We strive to deliver exceptional customer service, and we
  truly appreciate your patience and understanding in this matter. Rest assured
  that we are committed to resolving any issues you may have, and we will make
  every effort to ensure a smooth and satisfactory service call.
  
  Please do not hesitate to reach out if you have any
  further questions or concerns. We value your feedback and are dedicated to
  making your experience at Strada a positive one.
  
  Thank you for your understanding.

  Roxanna D********
  
  *************

   

  Customer Answer

  Date: 07/19/2023

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because:   Resolution is still pending and I have to accept or reject the solution in BBB - 7/10 got appointment scheduled for 7/13 to perform diagnosis.  7/14 more parts were ordered.  7/17 parts are supposed to arrive this week.   After parts arrive we'll have to schedule the repair, then after the repair have to schedule the maintenance on the rest of the system.  
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 07/20/2023

  Mr. *********

  We would like to inform you that the repair parts required to complete the repair are currently in back order. We have been diligently staying in touch with Goodman, and they have been providing us with regular updates regarding the status of the back order. The motor was received , the board ETA is today between 10-2pm per Goodman. Rest assured, as soon as all the the necessary parts are available, we will promptly contact you and ensure that everything is taken care of. Please trust that we are doing everything within our means to expedite the process and resolve the issue at the earliest possible .Please feel free to call me if you have any questions. (321) 462-1882  thank you . Roxanna D********

   

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report Strada Security and/or Guardian Security, 3400 St. Johns Parkway Sanford, FL 32771, 877-906-7772 for their failure to meet obligations to the customer for more than five months past the job completion date after closing on my home in November of 2022. I entered a contract with STRADA Security Service (a Maronda Builders subcontractor) on June 22, 2022, during the purchase of my home. I was charged more than $5000.00 by STRADA to pre-wire my home during the construction process for the installation of security cameras and an entertainment system. STRADA failed to satisfy the job requirement by not completing and finalizing the installation of the entertainment system and the security camera pre-wire. The security panel is still incomplete and STRADA has failed to install the power source (outlet) for the video recorder at the security panel, after more than five months since closing on my home.
  
  Please see the following times I’ve reached out to STRADA and Maronda Builders without a resolution to this issue:
  
  A work order submitted to Maronda:
  11/18/22 – 1st Request
  1/18/23 – 2nd Request
  3/2/23 – 3rd Request
  3/3/23 – 4th Request
  3/4/23 – 5th Request
  3/15/23 – 6th Request
  
  3/15/23 at 2:08 PM - Email Melbourne Service at **********************
  5/12/23 – 2:15 PM Maronda Inspected outstanding deficiencies.
  
  Thanks in advance for taking the time to address my issues.

  Business Response

  Date: 05/15/2023

  Hi ******* 

  We acknowledge  the receipt of your complaint and apologize for any inconvenience this may have caused. Rest assured, we are committed to  addressing your concerns and providing prompt resolution. 

  My name is Roxanna and I have been assigned to assist you in addressing your complaint.

   

  Customer Answer

  Date: 05/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

  I
  submitted a support ticket on May 10th and May 16th, 2023 to ******************************** ****** ******** *********** with no response
  from STRADA.
  
  I later
  submitted a work order to MyMaronda Service Request - 3TL01201 –
  Electrical on May 16, 2023 in order to resolve the CAT6 prewiring issue
  with still no response from STRADA.
  Work
  Order #: ******
  Vendor: Strada
  Services
  Vendor
  Phone: 866-434-2218
  
  Response
  from Maronda Services: Please note: Vendors
  may be contacting you from unknown phone numbers.
  
  STARDA has not contacted me regarding the prewiring issue
  below:
  STRADA finally delivered the SUBWOOFER on I am still unable
  to connect my security cameras since closing on this home (11-18-22) for more
  than five months now.  Seven of sixteen
  CAT6 wires for the Security Cameras are present in the communication panel,
  with one missing the end cap. After connecting the first three security
  cameras, none of them are receiving a signal. 
  Please explain the reason why the remaining nine CAT6 wires are not
  routed into the information panel and are ready for use. 
  

   

  Business Response

  Date: 05/22/2023

  I spoke to the homeowner and confirmed with him that we have
  a technician already scheduled to his home to terminate his Cat6 lines on 5/24.
  This was already scheduled with his wife, but it was not communicated to him.
  He will be happy to remove the BBB complaint once we complete the service
  request.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Strada Services LLC to install a two and a half ton Goodman AC unit. We entered into the contract on 10/30/2022 and the unit was installed and permit approved by the city. In late November 2022 they returned and completed the instillation after many call to the office. The salesman that came out to do the evaluation and signed the contract was Richard Nelson.
  We contacted Richard Nelson on several occasion and the issue remain unresolved, and new he refuses to get the job completed. Currently the AC Unit does not work, the house is in contract and when the inspection was done it was discovered that the unit was not cooling the house. The heat strip will not warm up the house, and the unit refuses to get started. I reported the issue to Strada Services LLC, and they have been less than forthcoming.
  The purchaser will hold off closing until this issue is resolved, and this could lead to a law suite. To prevent the loss of my current purchaser, I respectfully your help to get Strada Services to correct any issue(s) with the AC unit they provided and installed.
  The closing is schedule for 1/1/2023, but will be called off is not resolved by 1/14/2023. We purchased the unit from the company and instillation for $4,584.35, plus additional cost for a air condenser cage, and instillation of duck work repair.

  Business Response

  Date: 01/11/2023

  To whom it may concern, we had a Strada service technician onsite with the owner and confirmed that the unit was working correctly. we believe this was a misunderstanding in operation.
  
  the system was checked out in both heat and cool all working to spec.
  
  
  
  owners are salified and we are happy to provide the comfort that they required.
  
  
  
  William

  Customer Answer

  Date: 01/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. However, the unit was malfunctioning, and not a mis-understanding of operating unit. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a house 3 years ago
  Strada put in circuit breakers that were recalled. They never informed me they were recalled. I had problems with them popping. Called them out. That when they said they were recalled and instructed me how to get new circuit breakers and to call them back and they would install them. When I called them back at first, they said they would be a charge of $144. I said never mind I use my own electrician. Then they called me right back within five minutes and said it is a covered repair that I would have no charge. I scheduled for them to come out when they came out. There was $144 charge which I refused to pay so they left I called the dispatcher. His name is TOM who I spoke to before his exact words were well I made a mistake there is a charge , I refused to pay it so they left no circuit breakers have been replaced. They lied to me and that should not be allowed. They should stand by their word.

  Customer Answer

  Date: 01/11/2023

  Strada came out today and did what they originally promised at no charge as they promised

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/22, I had an estimate done for a new ** installed in my home. ******************* emailed me my quote. I had several conversations and text messages exchanged with ***. *** told me a permit from the city would be pulled from my home to have the new air conditioner installed. On 12/10/22, the ** was installed. I paid in full with a cashier check. I asked from The technician for a receipt for my payment and a copy of the permit that was pulled. I was told that the company no longer provides a receipt at the time of installation and I would get a email received the next day. The city never came to my home to inspect the **. I have called the company multiple times to request a receipt and I get no response. I contacted *** as I previously did on his cell phone and he told me he was on vacation and would call me when he returned. I never received a call from him. On 12/23/22, I contacted *** again someone picked up and then they hung up the phone. As of today the city still hasn't come and inspected my ** unit and I still haven't received a receipt for my payment.

  Business Response

  Date: 01/05/2023

  Contact Name and Title: ****-Retail Admin Manager
  Contact Phone: ************
  Contact Email: *************************************
  *** and **** with Strada Services spoke with the customer today and handled all her concerns. The phone call was very positive and she is very appreciative.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just spent $6,000 on new HVAC unit. The heater does not work, nor the thermostat. To get a service call is a nightmare for some weird reason they don't have me in the "warranty computer" (which is a 10 year warranty), so trying to get a service call is a joke, constantly shifted around to where now they wanted $200 for a service call since they can not find me in the warranty computer system.This will now be my 4th service call in 5 weeks and is a COMPLETE JOKE to have to prove I bought this.

  Business Response

  Date: 12/02/2022

  i spoke to customer we are scheduled to go out on12/7/22 to install breakers i discussed with him the issues he was having with scheduling a service call andthe reason our office was not seeing his system was under warranty he stated our installers and techs have all been great his was fustrated with our phone system

  Customer Answer

  Date: 12/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did another test call yesterday. My name is STILL NOT IN YOUR SYSTEM on the "warranty system" I really do not see why this is such an issue. You have administrators doing entry, why after 6 weeks can someone one not enter my name into that system.
  The reason I want to make sure is "what happens" if I need to make a service call in 5 years (have a 10 year warranty) and they can not find me.
  this should not be a really fix for this complaint.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty from One Stop AC which Strada recently bought out. The technician came on 8/5 and said I need a new coil and a ** light (there was mold and I have asthma so this was pretty urgent). He did not have either part, so he put in the order for the parts - I am attaching the email I received with the order he put in. It is now 11/16. I have called and submitted help requests online SEVERAL times and have heard NOTHING from Strada ever since. My warranty expired on 8/26 but since this happened before that date, they should still respond and honor it. I want them to repair what they told me was broken (coil and also install the ** light).

  Customer Answer

  Date: 01/05/2023

  They finally responded and fixed my ac I'm dec. Thank you!