Windows
Home Performance Alliance, Inc.About
Important information
- Additional Info:In efforts to eliminate causes leading to a pattern of complaints, Home Performance Alliance requests and BBB recommends that if you have any complaints or concerns, please contact the company's Special Customer Care Hotline at 800-472-5896 prior to contacting BBB.
BBB files indicate that this business has a pattern of complaints concerning service issues and customer service issues. Specifically, complaints filed with BBB concern issues with delays in completing the contracted work and issues with the service performed. Other complaints with BBB allege sales practice issues.
BBB met with Home Performance Alliance in November 2019 regarding its complaint activity, and the business has been in regular communication with BBB since then detailing the efforts it is making to eliminate the causes leading to complaints. The business informed BBB that it has developed heightened protocols and customer quality control measures.
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