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Business ProfileforHome Performance Alliance, Inc.
Additional business information
BBB files indicate that this business has a pattern of complaints concerning service issues and customer service issues. Specifically, complaints filed with BBB concern issues with delays in completing the contracted work and issues with the service performed. Other complaints with BBB allege sales practice issues.
BBB met with Home Performance Alliance in November 2019 regarding its complaint activity, and the business has been in regular communication with BBB since then detailing the efforts it is making to eliminate the causes leading to complaints. The business informed BBB that it has developed heightened protocols and customer quality control measures.
At-a-glance
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 11399 16th Court North Suite 100, Saint Petersburg, FL 33716
- BBB File Opened:
- 11/7/2011
- Years in Business:
- 12
- Business Started:
- 9/26/2011
- Business Incorporated:
- 9/26/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CGC1508826 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CBC1258017 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CFC1428495 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Corporation
- Alternate Business Name
- HPA
- Business Management
- Mr. Peter Vetere, Vice President
- Contact Information
Principal
- Mr. Peter Vetere, Vice President
Customer Contact
- Mr. Peter Vetere, Vice President
- Ms. Melanie Pettus-Scott, Senior Vice President
- Mr. Thomas Lippert, License Holder
- Ms. Rosella Maggs, License Holder
Customer Complaints
213 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
170 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Antonio R
04/21/2024
Home Performance Alliance, Inc. Response
04/24/2024
Dear *******:
I left you a message on your phone today that the rest of your order arrived earlier this week. we are now ready to replace all the factory replacements. Please note for the BBB and for everyone else the main issue you had was not "bad work" from us but **** windows had seal failure from the factory which happens time to time from factory. but that's why you have a Warranty. I know you waited for a while but we were at the mercy of the factory when the order was put in.
Again the good news we are ready to schedule you we will call you or you can call me directly as you have my number. Please update the BBB when we finish. thank you
************
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