We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Level Up Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ***** cruze was bought in Sept. 2024,the company could not get a perment tag for the car. We were advised to trade the car in for another one which we did. on march 18, 2025. Level UP was supposed to pay ******, off on the ***** cruze, which they did not. I am now being harassed by the loan company for the *********** for the money for the loan. After many calls to Level Up, I get the same response, "the manager or finance person is not here, but we know that the check has been mailed out, we will have them call you" there is never any call. As of today Level up is not answering any of my calls

    Customer Answer

    Date: 05/29/2025

    the company has changed their name to 2020 ********. They made the back payments, but have not paid off the car yet.  They said it would be paid off by the end of the month.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a very horrible dealership will never do business with them again I brought a car a 2014 Infiniti Q 50 all-wheel-drive from level auto sales I traded in my only paid off car which is a 2019 ******* Accent. I told the salesman that I wanted something reliable, pointed me to the Infiniti Q 50 at the time I like the car because of the space that it given And the luxury features of the technology in the car but when I first saw the car, I noticed that the tires on the vehicle was shredded like as if someone has been burning or driving inthe car very harshly. I asked the man about the tires. He told me that he would replace all four tires, no problem and that he a man coming to fix the tires a month down the road I noticed when it comes to me stopping on the vehicle the car was making a sound clicking sound. It out that this dealership had sold me a vehicle with two broken axles on the car and also the *** system was broke so the car no longer steers right now I am making a payment monthly on a car that I cannot drive the dealership quotes that repair will cost $11,000. I would like a refund of that for something on the vehicle that I never damaged. I feel that this dealership sold me a lemon car. I tried calling the dealership multiple times to have the manager call me. They will never call me back. The man told me why dont you go fix it yourself and pay for it for something that I didnt do. The business is very unprofessional and isnt willing to seek a resolution to my issue the day that I went to pick up my car whenthey changed the tires I watched an employee drive the car off the lot and drift the car when I went to the business to confront them ask them was the car service done. They took a while to bring the car back only because the employee drove off with the car driving crazy because the car has an after market exhaust. When I seen the employee pull out the parking lot. I seen the whole car slide sideways because of his reckless driving.

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Level up auto sales, which is located in ****************, ******* on February 24, 2022 at the time of purchase i signed an agreed for gap insurance on my car, hurricane ****** came through August 2024 and as a result of the hurricane my car was flooded and totaled ********************* paid their portion of the car from the damage and there was an $8000 balance left on the car which the gap insurance that I purchased should have covered I spoke with my finance company. The finance company told me that there was no gap insurance on my car. I reached out to level up auto sales to ask about the gap coverage because of the $8000 balance that was left. They were rude.They hung up on me. I called back. I spoke with the manager. He told me he was gonna look into it and see what happened And he will make it right if he had to pay for it out of his own pocket which I knew was a lying when he spoke those words, I never heard from level of auto sales since that phone call in that been over a month. I want to know if theres anythingthat can be done any help that can be provided for me I purchased the service that I never received. They took my money and they never made the payment and now Im stuck with a $8000 Balance that I cant afford to pay thank you in advance for any help that I can receiving this matter.

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2016 **** from this establishment about a month ago and have had the same problem occurring with the car they promised to fix the car and still havent fix the problem. As of today they told me they are not going to fix the car. Them telling me they were going to fix the car is still not done.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Level Up Auto sales is fraud. I purchased a **** from them recently. Upon test driving it I could smell a burning smell. They told me theyd check it out and fix it no problem. I asked them to check the car out for any other issues. They attempted to let me drive it home with that issue and complete bald tires. I told them it wasnt safe and left the vehicle with them to replace the tires and check it over. A few days later They told me nothing was wrong with the jeep and I could take it home. I again asked are you sure you checked it over and nothing was wrong. I was again told it was just fine. Upon driving it home over the skyway bridge I quickly realized something wasnt right. It was shaking like crazy and rattling. I had my mechanic check it out right away. The front and rear brakes and rotors were bad, the front passenger tire rod was bad, there was no front shocks, the motor mount was broke, and the tires were never balanced and aligned. I have tried reaching out by phone and email several times over the past month and they make excuses and tell me a manager will call me back. At one point they told me to send them the detailed bill from the mechanic and wed discuss a compromise, but yet again no one has gotten back to me. $3000 worth of safety issues and they wont help at all!!!!

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from them in August of 2024 and traded in a vehicle a 2012 ******* ******. I did not receive my tag until the end of September. They attempted to keep my old tag on the ******* ****** and was very indignant when I asked for it to be returned so that I could return it back to the irs. So today Nov. 2 2024, I received a letter that states that the ******* ****** that is still apparently registered to me, which it should not be, has been impounded and a lien has been placed on me for the car that I no longer have. So now, I am on the hook for over a thousand dollars that I do not have because I just purchased a car from them. I called the car lot to get information and was met with an indignant attitude and no answers. I need help because I cannot afford a lien nor can I afford to get this car out of impound because of this new car payment. This has been a terrible car buying experience. I even gave them the original title and the car is still coming up in the system as my name. I need help because the car will be sold in October and a hold fee of 35 dollars per day.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle in April 2024 from Level Up Auto. Unfortunately, my car was totaled because it was flooded from the recent hurricane. I am now going through the insurance process of settling my financial obligations on the car. I contacted my Gap insurer, only to be notified that Level ******* did not honor their obligations by funding my contract. I immediately contacted them on October 3rd and was told that this will be dealt with. One week later, I called my Gap insurer only to be told that my contract was still not funded. I have been trying to get these people by phone for the last few days and no response. I have sent them emails and still no response. I just need for Level Up Auto to settle any outstanding issues with my Gap insurer so that I don't have to deal with them anymore!

    Customer Answer

    Date: 10/30/2024

     
    Better Business Bureau:

    Thank you for following up regarding my complaint about the captioned entity. Level Up Auto reached out to me and the matter has been resolved. Thank you for your help! 

    Sincerely,

    ****** South ********

    Customer Answer

    Date: 12/10/2024

     
    Complaint: 22430024

    I am rejecting this response because:

    I purchased a 2019 **** Fiesta from Level Up Auto in April 2024. Unfortunately, my car was totaled in September during a hurricane. I reached out to my insurance company and they subsequently settled my claim. I also reached out to my GAP insurer, only to find out that my GAP contract was not funded. After a number of back and forth, Level Up finally made the payment to my GAP insurer for my claim to be processed. Fast forward a few weeks later, when I made checks on my GAP application, I was told it was denied. When I spoke to a manager from *** as to why my claim was denied, I was advised that the dealer (Level Up) need to settle warranty amounts on the vehicle of approximately $1700 plus. I have also spoke with the warranty company and they confirm that they are to pay over the same outstanding amount to my lien holder. I have been reaching out to Level Up Auto from November 26th by sending several emails and phone call and I have not received a response to date. A member of the company's team reached out to ***** regarding the issue and he responded that the matter has been resolved. I have asked for proof of this and this is yet to be received. I am now left with having to continue paying for a car that is totaled. I am at my wits end, as I don't know what else to do other than come to this platform to seek redress. I look forward to hearing their response as to why this matter is yet to be resolved. Seeking refund.

    Sincerely,

    ****** South ********

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My white **** F150 was on consignment with level up auto and sold in June 2024 for $25,000. Each time I call them to ask them if and when they are going to pay my lienholder, I get lies. They told me that they have sent in two checks, and the bank wouldnt except the first one. When I spoke with my bank, they have not received any checks from level up. When I went there last weekend, they said that they cannot write a check and that only the owner could when I asked to speak with the owner they told me that he would be back at 7:30 P.m. And that I could come back then after they closed. I asked to speak with him on the phone and they said he was on international travel which doesnt make sense. I called the police and they had a conversation with the manager. However, they were still unwilling and or unable to write me a check for the amount that they owe me or wire transfer it to my bank or return my truck.

    Business Response

    Date: 09/09/2024

    This issue has been taken care of and resolved. If you have further questions, please feel free to reach out.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    History of communication:1/11/2024 Purchased vehicle warranty ($3,076)1/18/2024 Requested to cancel warranty (a week after purchase)1/23/2024 Nearly a week went by, NO response from the business so I followed up 3/12/2024 Seven weeks go by until the business responds 3/13/2024 Business stated that the refund would be resolved by next Monday (3/18/24)4/1/2024 Three weeks go by, refund still NOT received so I followed up. Business responded saying that they will check today and let me know.4/15/2024 Two weeks go by, NO response from the business so I followed up. Business responded stating that they will check tomorrow morning.5/3/2024 Three weeks go by, NO response from the business so I followed up. Business responded stating that it was completed and that they would send a copy tomorrow.5/15/2024 Two week goes by, proof of completion was not received from business so I sent a follow up The following week of 5/20/2024, I went down to the business in person and spoke to an associate regarding the unresolved warranty refund issue.5/22/2024 Business emailed stating that the refund check would be sent to lender 6/19/2024 Four weeks go by, refund still NOT received so I followed up 6/26/2024 To date, there has been NO response from the business and the issue is still unresolved!After several assertions by the business that this refund request was handled, the issue remains unresolved. It has been five (5) months since my request and many follow **** This has been a frustrating experience in dealing with such poor responsiveness, follow-through, and customer care. An uploaded screenshot of my loan payment activity shows that only the monthly minimum payments have been made from February through June; the original loan amount was $24,903 and, today, $23,281.29 is the current balance. There was never a $3,076 refund payment made toward the loan.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a car last year off them and have yet to receive tag after a year. They still dont have the title / didnt transfer title to my auto loan company. They took the money from my auto loan without ever transferring ******. I cant drive the car since I have no tag and its been like this for over a year. They always tell me they will fix it and never have. The owner ***** nor his partner answer my calls and they dont answer my financing company either. They are knowingly committing fraud as I have told them but they seem to not care.

    Business Response

    Date: 06/04/2024

    We are actively working to resolve this. We should have an update very soon.

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21736564

    I am rejecting this response because:

    They have gave me the same response that they will have an update soon since a year ago please see attachments for the last few times over text. My car is gone Ive been trying to contact them but no response. 

    Sincerely,

    Fierdeos Hystuna

    Customer Answer

    Date: 08/19/2024

     
    Complaint: 21736564

    I am rejecting this response because:

    they never did anything to make me whole

    Sincerely,

    Fierdeos Hystuna

Level Up Auto Sales, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.