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Business ProfileforDuncan Roofs
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 2570 25th Ave N, Saint Petersburg, FL 33713-3919
- BBB File Opened:
- 9/16/1987
- Years in Business:
- 38
- Business Started:
- 9/6/1985
- Business Incorporated:
- 9/6/1985
- Accredited Since:
- 6/12/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CCC011607 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CGC010284 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of I-CCC011607 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of I-CGC010284 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of CCC011607 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.These agencies may include:
Hillsborough County Construction License Board
5701 E Hillsborough Ave Ste 1140
Tampa FL 33610
https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/
- Type of Entity:
- Corporation
- Alternate Business Name
- Duncan Construction Corp.
- Contact Information
Principal
- Mr. Robert L. Duncan, President/Director
Customer Contact
- Mr. Robert L. Duncan, President/Director
- Ms. Alisiea Collins, Receptionist
- Additional Contact Information
Fax Numbers
- (727) 321-7096Primary Fax
- (727) 321-7096
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kevin N.
05/04/2023
Duncan Roofs Response
08/14/2023
Mr. N********,
I must say, I wish that you had come to us with any complaints before going this route. I apologize for any issues this may have caused you, or any misunderstanding there may have been. I know for a fact that when I met with you in your home, we discussed in your kitchen the different options of shingles and that the 3-Tab shingles wouldn't have saved you much and that they do not offer the warranty or curb appeal as the dimensionals would. We also spoke about the scheduling of the installation, I informed you that we were 6-8 weeks out and made sure that would work with any possible closings that you had, at which point you informed me that it wasn't on the market yet but would be soon and that the time frame shouldn't be any issue. As it was, we made every effort to move your job up the install list ahead of many others as your situation changed and we did everything we could to accommodate that.
During our time together I also explained how the rotted wood replacement if any would work. I explained that the wood would be charged on a time and material basis at our raw cost as the contract states and that includes the labor burden without any profit built into the charge. Labor burden is the collective costs of the insurance and taxes associated with the hourly costs per employee working, not an extra charge due to lack of employees.
Unfortunately, there was an extensive amount of water damage from the previous roof install on the front of the house, but we made sure to provide pictures of the damaged decking as well as rafters along with pictures of the repairs that were made. The previous install was not done anything close to building code, the shingles were installed directly over the previous shingles without a dry in applied in between the two which resulted in the extensive damaged wood.
I'm sorry that you don't feel that you had a stellar experience as that is the only kind of customer experience that I wish for any and all of our customers to have with any and all interactions. If there is anything we can do, please feel free to reach out to us! We hope that you have a great day!
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