Business ProfileforVector Commercial Real Estate Service, LLC

Recently had to deal with one of the managers. Removed over a thousand dollars from my account without permission. After was told about this mistake it took 4 days to correct. Proceeded to give me a check that bounced. Horrible service. Would not rent from them again.

Thank you for the review and we apologize greatly for your inconvenience.

To clarify:
• On Wednesday 8/25, all residents were notified of a change in property management beginning in September.
• On Friday 9/3, we received a check from your bank, which we deposited with the intent of transferring balances to the new management company. To be clear, we do not have any ability to take money from your account, as you have suggested we did, we simply deposited the check that you sent us through your bank.
• Our first notification from you came on Saturday 9/4 of Labor Day weekend in the form of a text message, and we immediately responded and informed you that we would refund your payment first thing Tuesday morning when the banks re-opened. We had the refund check ready for you at 8:17am Tuesday morning.
• On Monday 9/13, you notified us that the refund check had been returned by your bank. This was due to circumstances beyond our control (see below), therefore, we immediately hand-delivered a replacement check as well as money to cover all bank fees associated with the transaction as well as additional funds out of the property manager's own pocket for your inconvenience.

As we discussed in person, we should have more explicitly provided instruction that payments submitted to the previous management company would be transferred to the new management company upon the sale of the property. Alternatively, you could have called any time or canceled your original bill-pay check in the week and a half between the notification of the change in management and us depositing your check. The refund check was returned because the previous property owner mistakenly closed that account without providing us (the property manager) notice. We agree that should have never happened and we did everything we could to rectify the issue immediately. Despite our efforts, including a face-to-face conversation during which you were agreeable, you proceeded to write multiple negative reviews (with inaccurate information) on several different online platforms. As we have said, we regret this situation occurred, but stand by the fact that we handled it properly and efficiently. We take pride in our level of service for all our clients. If you would like to discuss this matter further, we are readily available to speak with you.

To clarify. On Wednesday 8/25, all residents were notified of a change in property management beginning in September AND to pay online. Our first notification from you came on Saturday 9/4 of Labor Day weekend in the form of a text message, and we immediately responded and informed you that we would refund your payment first thing. THIS IS false. I will post a screen shot all review sites going forward to help stop this company lies. It was discussed that he will do the best he can. Not until Saturday when I had to reach out personally that i was told of the inability to help even though in the past vemo was used. I called to bring that option and was insulted multiple times with corrections of capabilities of how such things work and what year it was. (i have this record, i will post on all review sites. Tuesday morning when the banks re-opened. I WAS NOT DELIVERED A CHECK AND WAS TOLD TO COME IN. We had the refund check ready for you at 8:17am Tuesday morning.
On Monday 9/13, you notified us that the refund check had been returned by your bank. I called and this company wrote out multiple bad checks during this time. THEY KNEW THE CHECKS WERE BAD AND DID NOTHING TO COMMUNCATE THAT BEFORE I CALLED. ( i have the recording and can post if needed)