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Business Profile

Skin Care

Complete Beauty Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Complete Beauty Support's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Beauty Support has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered this company's supplement sometime in 2019. It was a one time purchase after a free-trial. This business is claiming that I placed another order in October of 2021, which they shipped to my previous address in NH. I moved to Florida in April of 2021. They have been calling me harassing me 8-10 times a day. I have explained to them that I did not place this order nor approve this shipping as I did not live there and they are insistent that I pay them over $200 and threatening to have this "Destroy my credit" if I don't pay. I have asked for a manager multiple times and they refuse and keep trying to bully and harass me into paying for something I did not order, nor receive. The intimidation tactics are not working and I refuse to pay them. I just want the harassment to stop. They need to clear any unpaid balance on my account and ensure that no further orders are processed under my name.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has called me claiming I purchased a product in 2021, which I did not, and that it was a subscription and my card was charged **** and I have an outstanding balance I need to pay. They cite they have records of the last 4 digits of my credit card (which I have no cards with those digits) and that they emailed me (they do have my email listed correctly) a receipt 14 days after the purchase. I ask for a receipt/invoice to reflect the purchase so I can compare to my bank/card statements and they say they already sent it when I purchased back in 2021 and cannot send me a new one, but should I want to cancel the subscription (go figure!) I have to pay my outstanding balance. The "customer service reps" get very aggressive, one told me "Well you should read the terms and conditions when you purchase a product" but will not produce a receipt/invoice of me owing them money. I have now received more calls, almost two a day, and they always call from different numbers (but spoof it so it looks local).

    Complete Beauty Support is NOT a BBB Accredited Business.

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