ComplaintsforDayton Andrews Dodge, Chrysler Jeep

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 2nd 2024, I delivered my ram truck to dayton andrews service center for a safety recall repair. In less than an hour I recieved a call from them that they had damaged my truck. I went to see the damage. They couldn't tell me who was operating the vehicle. The vehicle was ran into machinery in the ship. The manager informed me this was a common occurrence. I have been denied contact to the business owner. I requested they not do the repair as I have no trust in them. They have begun repairs anyways. The safety recall repair was not completed. They refuse to acknowledge the depreciation value loss caused by the accident as it is a 2 year old truck with no previous damage. Please help.

  Business response

  04/12/2024

  **************, as stated - your vehicle was damaged on our property by a 3rd party glass vendor. We immediately contacted you to make you aware of what happened. We invited you to come down and see the damage, for full transparency. With your okay, we repaired the vehicle at our body shop using all new and original equipment - at the cost of the company who damaged your vehicle. The safety recall was completed on your vehicle as well. We understand that the situation was extremely frustrating and we attempted to alleviate some of that frustration, by providing a service contract that covers the cost of your next 4 oil changes and tire rotations.

  There is nothing further, we can do for you. We have done our best to rectify the situation as quickly and efficiently as possible, with full cooperation from the 3rd party company. 

  Customer response

  04/15/2024

   
  Complaint: 21558960
  
  I am rejecting this response because:  I delivered my vehicle to Dayton Andrews service center for a factory recall.  No glass service was required. I did not authorize your company to perform the repair work. I specifically asked for you all NOT to perform the repairs.  The repairs that were made were of very poor quality.  I was a good customer, spending $1500 just last month on recommended services for 2 dodge vehicles.  I paid for recommended services, no questions asked, based on the trust I put into you all.  This experience has removed all trust in your organization making the offer for future service irrelevant.  I was told there was no accident report, which I do not believe.  I feel taken advantage of and extremely mistreated.  It can be assumed you have a professional responsibility to care to vehicles delivered to you for service.  The one contact with management I did have and with the service contact while picking up my vehicle proves that you all just don't care.  It is unfathomable to me that someone can work so hard to acquire such a vehicle from you, trust you with its maintenance and be treated in such a manner.  The manager stated this is a regular issue with you.  Without correcting these failures further proves your lack of care and professionalism. I would like to know who was responsible for the damage.  I would like to know who authorized the repair to my vehicle. However, I do not expect anything more from your business, without legal efforts, because I trust that you do not care.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/19 and 2/20/24 I attempted to get service at the *********** Dayton Andrews Jeep. On the 19th they only provided half the service. On the 20th they finished that half but refused to provide the rest of the service at the agreed-upon rate that I have in writing from them. They stated that the labor would take much longer, and it would be maybe five times as much. I explained I should only have to pay for the amount that they had quoted me. Their service was horrendous and I wont be returning there. Are you able to get me the emails of the owner general manager, assistant manager and and service manager so that I could write them all personal emails?

  Business response

  02/22/2024

  Customer came in to see about install of aux switches that are an add on to the vehicle. When the job was quoted we were under the understanding it was a simple un plug and plug in new switches. That was not the case once we got the new switch kit. Before we started the job we called the customer to let them know it was much more involved then expected and how much it would be if we did the repair. Customer declined and picked up the vehicle. No repairs were made on this vehicle. Honest mistake but was caught ahead of time and addressed with the customer.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 06/02/2023, I purchased ($23,477.34) what was advertised online from Dayton Andrews Dodge, Chrysler Jeep a certified 2017 Jeep Cherokee. Per their website (*******************************************************************************************************) and the **** Chrysler America website (*****************************) a certified pre-owned vehicle is required to undergo a comprehensive 125-point inspection and a thorough reconditioning process using Authentic Mopar Parts. After the purchase paperwork was signed, the salesman, provided a copy of the signed vehicle certification inspection checklist. Days later, I noted that only 114 of 125 inspection points were checked off, two other areas were checked confirming the presence of aftermarket parts not properly listed or sold with the vehicle, a spare tire changing system and **** were checked off as present but was not present at the time of sale (told me I should take the **** from my trade in), and other inspection points were incorrectly marked for a different model vehicle or were falsely checked as meets standards when they clearly do not. A few examples are the presence of body damage, rust, cuts in the upholstery, and a faulty driver seat airbag sensor that cost me $550 to fix due to a torn out electrical connecter that I learned from a different dodge dealer was also a fire hazard. When I confronted Dayton Andrews of my findings, in person, 5 days after the sale, they called me a liar, refused to acknowledge their mistake, told me "the inspection is simply to mark if a part exists and the condition of the part is not their concern", refused to properly reinspect and recondition as per their advertised CPOV program, and kicked me out of their store. When I tried to reach out to the business owner, he never returned my call. The inspection sheet says failure to conduct and document all 125 inspection points "will void the vehicle's certification." I want my vehicle properly inspected and reconditioned as advertised.

  Business response

  07/24/2023

  We offered to resolve the customers concern regarding the air bag warning light and missing jack. The air bag light was not on during the presentation of the vehicle or prior to the customer accepting delivery of the vehicle and leaving the dealership.  We have no control over, nor any knowledge of what happened to the vehicle once it was in the customers possession.  However, the air bag warning light is covered under the mechanical certification warranty and a replacement **** was offered as a matter of good will.   

  
  The customer vehemently refused our offer, insisting on their own demands.  Finding ourselves at an impasse, the customer persisted in restating their demands and did not want to leave the showroom.  After over an hour of interaction with 4 different staff members the customer was asked to leave the sales showroom.  They left without incident and rather than return to the ****************** to remedy the air bag warning light, they left the premises and did not return.  

  Customer response

  07/30/2023

   
  Complaint: 20335846
  
  I am rejecting this response because: Dayton ********************** Dodge was not willing to fix the airbag or replace the **** for the majority of the conversation. **** the service manager became hostile and repeatedly stated over and over that he wasn't going to do anything to resolve the problems. After going round and round after an hour, they agreed to fixing the airbag. To be *****, I no longer trusted they would service the car with ethics. They laughed about replacing the **** and said it was not their responsibility. I took my Jeep to another Dodge dealership, and they said the airbag wiring was not included in the certification which cost me an additional $500.00. I attempted to contact Mr. ********************** and never received a call back. Why would I go back to a dealership that repeatedly told me they would not do anything for me and ultimately asked me to leave the premises. Is that very welcoming, should I have gone back to be greeted with hostility? Mr. **********************, bottom line is you and your staff run a very unethical car dealership. With your type of ethics, I expect nothing from you but hope to warn future customers of the fraud you deal.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a certified pre-owned 2019 Ram **** from Dayton Andrews Chrysler Jeep dodge on 34th street on Monday 6/26/2023. I contacted the sales rep the next morning 6/27/2023 to let them know of a headlight that was out and that there is a severe vibration in the truck starting at 65 mph and worsening as the speed increases. He said he would get back to me. Which he never did. I called him the next day 6/28/2023 and he said he would get back to me after he talked to the service manager. He did not contact me until Thursday 6/29/2023 to tell me they would not cover the headlight and I needed to book a service appointment to get a quote for it.I believe they did not resolve my issues to get me outside my 72 hour window for a return. No one up there answers the phone but the receptionist who puts you on hold that no one will ever answer. I have no choice but to pay for and install the headlight myself because Im fairly certain driving with a headlight out is illegal and this is my only method of transportation. I am worried for my safety with the vibration issue however but the diagnostic I will have to pay for them to look at it will also cost hundreds, then probably thousands to remedy. Again, the dealership was contacted initially 12 hours after purchase, and every day after to this day still with no resolution. Even if the vehicle was not certified pre owned, dont all vehicles need to pass a basic DOT inspection to make it road legal?Also, my car payment on my trade in was taken out of my checking account today 6/30/2023 in the amount of $410.00 by suncoast credit union who holds my loan for my 2016 Silverado that I traded to Dayton Andrews for the 2019 Ram ****. I was told I would not have to pay it. Please assist

  Business response

  07/07/2023

   

  We invited the customer to bring the vehicle into our ******************* All issues stated in the complaint were resolved by our ****************** to the customers satisfaction. 

  Customer response

  07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/11/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought my 2018 Jeep Compass Sport in 2019. As of the last 6 months, there have been 2 different occasions i had to have it towed to the dealership due to electrical issues, shutting down the vehicle. On the 2nd visit, they advised a module needed to be replaced, at which point I paid $600 for this replacement. Then, 6 months later, all the same electrical issues started again, shutting the jeep down, again, so i towed it back. After 2 weeks of not being able to figure out the problem, they finally told me that all the modules had to be replaced and it would cost around $4k, and they would understand if i decided to trade it in. At this point, i asked why they couldn't figure this out the first time around, and why i had paid $600 for a module previously? I ended up having to take the loss and trade the jeep in for something they had on their lot, since the jeep was inoperable, and now i have a car payment that i cannot afford, since i lost $4k value ** the jeep. I don't understand why these issues weren't all found the first time i brought it in for diagnostics on the electrical system etc etc, and paid for a replacement part. Also, why the issues were happening in the first place after not even owning it that long.

  Business response

  05/11/2023

  Customer installed batteries on their own and caused and internal electrical failure to the jeep. The electrical spike has taken down multiple modules. Customer declined repairs at this time and traded vehicle in. There will be no refund

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My Husband and I just purchased a vehicle from this Dealership just under 90 days this is the second truck within 6months the first one had severe motor issues so it was traded now this one has a break system issue as well as lining issues the tires are worn in the front very bad due to the lining issue I repeat under 90 days my Husband took the truck back which ***** was the service provider who was pretty rude and passive walking away actually as my husband spoke to him about the issue saying none of these things were covered under the transferred warranty which shouldnt be needed now away because none of things should be happening with a certified vehicle I really feel we have been scammed by these fast talking car sales people second bad ************ you we have a fleet of vehicles pictures will be added and this truck is barely driven because my husband works all the time they had the nerve to ask if he pulls anything with the truck which is laughable Dayton does not honor or value their customers I wish we read the reviews before purchasing from them never again I warn everyone stay away and I will be seeking some kind of legal advice for this because looking at the reviews this is a repeat pattern for this company photos are attached of all the cars we have and one is still missing out of the photos and can drive with wearing down a car in less than 90 days

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our car in to have a fix for an ongoing issue with our brakes squealing. There was also a check engine light on. The dealer charged us for a diagnostic fee. It was recommended to replace the front brake calipers. I asked what about their diagnosis leads them to believe the calipers would need to be replaced. They had no response. We were charged for a diagnostic that did not occur. Without a diagnostic there would be no way for them to ascertain the calipers need to be replaced.

  Business response

  01/06/2023

  Hello,

  We believe this complaint is in error, there is no record of this vehicle or advisors with awareness of this situation / customer name.

  *********************************************
  2388 ***********
  **********, **

  Customer response

  01/10/2023

  This was the quote sent from the service advisor.  The vehicle was brought in on Thursday January 5th to the location in *************.  

  Business response

  01/23/2023

  There is no refund I can issue as the vehicle has never been to this dealership. This is a concern that needs to be addressed by the *********** location.

  Thank you.

  Business response

  02/20/2023

  Customer was charged for a diagnosis of the check engine light, which she was provided an estimate for that she declined. Also looked at a brake noise that showed minor hot spots on the rotor that would indicate a caliper locking up.Customer also declined. Customer agreed to diagnosis upon drop off of the vehicle. Customer is not intilted to any money back as to we provided a service for this customer. 

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good day I had previously issued a complaint about this issue but misidentified the Dayton Location as Clearwater FL. I sincerely regret I did not double check my complaint details and apologize for wasting your time. Summary: I had work done by the Dayton Andrews Service team in St Petersburg FL in late October of 2021 at significant cost. There was a mistake made by the technician. The engine continued to misfire but was drivable. My local (Charlotte NC area) Lake Norman Dodge service center identified the mistake as you will see on the attachment. I reported this to Dayton assuming they would work together with Lake Norman. Dayton declared the Lake Norman report was erroneous. I appealed several times via email with other, independent technical evidence. Ultimately, I had the engine repaired at additional cost. I delivered the final evidence (another report with photos) with an appeal for resolution via email on 1/20/22. Receiving no response - not even a "sorry but no" response, I sent the attached letter via USPS to the Dayton service manager via Certified and then Priority mail. The USPS tracking system says the priority one was delivered to the Dayton location on 2/22/22. I have no response. The USPS tracking number is 9505 5154 1085 2049 8154 98. You will find 4 items attached which show the original scope of repair and cost, the findings of my local Dodge service center, the final repair report with photos, and the recent unanswered letter to Daytons' service manager. I have other documentation if needed. I do not seek punitive damages, just the amount spent fixing what was clearly a mistake. Things happen. I truly appreciate your timely responses and look forward to your assistance Regards ***** ****** *************

  Business response

  04/18/2022

  Business Response /* (1000, 11, 2022/03/23) */ Customer brought vehicle to our facility 1 time only for a running rough condition. Vehicle would barely stay running. Had multiple codes for misfire and timing. We repaired vehicle and drove 13 miles with no issues. Cutomer drove vehicle over 600 miles and brought to a repair facility complaing about a shaking at idle. Customer declined to have chrysler dealership tear down to find any issues if any. Customer had aftermarket facility do a repair that has no explanation. The work performed at our facility was done by a chrysler certified tech. If vehicle was out of timing like customer states, vehicle would not have drivin over 600 miles. No refund will be issued from this facility. Consumer Response /* (3000, 13, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dayton claims they did not have the benefit of valid documentation / explanation of a workmanship error. WRONG: ALL of the following was sent to Dayton by Email and priority USPS mail: they included copies of reports with photographs of the issue. The reports were provided by Lake Norman Dodge a certified service center in the Charlotte NC area which identified the issue as "poor workmanship" - their words not mine. My responses to the Dayton statements from here will be point by point. Dayton states: Vehicle would barely stay running - WRONG: Vehicle was driven to the Dayton facility, YES it was misfiring but running. YES they did repair the vehicle by rebuilding the timing belt system at a cost of $3100. YES I did drive the vehicle to our home near Charlotte NC and it was again misfiring some of the way but drivable. Dayton states: Customer declined to have Chrysler dealership service center tear down the to find issues: YES I declined to pay for additional work to repair the mistake trusting that Dayton would cooperate with Lake Norman Dodge service center to fix the issue. Dayton states: I did not allow Lake Norman to tear down the engine to find any issues WRONG - The local Dodge service center did in fact physically determine the issue by removing the upper view panel to learn the timing belt was installed incorrectly. This was reported by phone and email to Dayton which did not accept the report findings. YES: I found another repair facility that confirmed the local Lake Norman diagnosis. I reported all this several times to Dayton. Each time they declined to accept the validity of these several reports. Dayton states: Customer had aftermarket facility do repair. YES the repair was done by another local service center. Dayton states: the repair has no explanation. WRONG: All documentation including photos has been provided to Dayton via email, and USPS priority mail which is confirmed as received at the Dayton address. YES the Dayton work was performed by a certified tech. BUT he made a mistake. It happens. Dayton states If vehicle was out of timing the vehicle would not have driven over 600 miles. WRONG 2 Service centers (Lake Norman, and the local shop which corrected the DOCUMENTED issue) plus several internet sources have confirmed that the error did not make the vehicle undrivable but would cause poor performance including poor fuel efficiency. I am not seeking full refund. Dayton did do work that I should have and did pay for. That said, Dayton should acknowledge a mistake was made and reimburse me for the additional cost of corrective actions which is $939.32. Thank you for the opportunity to respond.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have bought 6 cares from them in the last 10 years .we trade them in approx every 2 years .we just bought a new Dodge Journey and the new finance was to be 5000 dollars, we signed all the paper work and Left .I had refinanced my home to replace the roof and we had money left over ,so I called BMO bank to pay it off and they told me we financed 6 thousand dollars not 5 I called them and talked to the manager he said he told us which he didn't The sale man Bill P. was present , I feel like we were deserved by them I told them we will never buy another car from them and it seams Like they don't care ,we paid 5000 dollars off on BMO Bank Very Deceptive business People thank you ******* * *******

  Business response

  09/13/2021

  Business Response /* (1000, 5, 2021/08/23) */ Thank you for the opportunity to respond. It is unfortunate to receive this complaint especially since we attempted to address this concern in person and Mr. ******* was unreceptive. Attached are copies of the two pertinent documents that were presented to and signed by Mr. ******* clearly indicating that in order to receive the $1,000.00 Chrysler Capital Bonus Rebate. Mr. ******* chose to secure financing with a different lender (BMO Harris) and forgo the bonus rebate. His discount and trade allowance from the dealership were unaffected. That is the reason his financed amount is $1,000.00 higher and this was disclosed to him in writing at delivery and acknowledged by his signature. There is nothing further we can do in this matter as qualifying rebates can not be given without actually meeting the qualifications. Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) we signed it but no one told us it was 5800 we agreed on 5000 I called BMO bank and they said it was 6000 dollars you can check at XXX-XXX-XXXXThey said chrysler finance would not financa it I called them and they said they would of I don't believe a word they say Thats ok I will never buy another car from them Period thank you

• Initial Complaint

  07/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 10, 2021 we bought a 2021 Jeep Compass. Total selling price was agreed at $27501.13. Financing person Jimmy scammed us by adding add ons without our knowledge nor consent. When I looked at the price he rapidly said "its $27501, isn't that what we agreed on?" and covered with his arm other stuff. He added Gap for $895, even tough we gave a $10000 deposit so gap would absolutely make no sense and he added service plan for $2492. We got told absolutely about nothing while in his office, he pushed the payments out to 82 months to make it seem that the $300 monthly payments would be only for the $17501.13 financed. Total payment after his add on ended up being $21437, $3936.32 more than what we agreed, tried contacting but got no reply, finally got in contact with another financing person Gary D, he gave us papers to cancel both gap and service plan but to this day nothing has been done .We also got charged $549.32 extra in fees $28383.26 is not $27501.13. They are ignoring us.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/26) */ Thank you for the opportunity to respond to our customer's concern. Attached you will find copies of the written, fully disclosed and signed documents relevant to Mr. ******'s purchase. Mr. ****** received the agreed upon discount from Dayton Andrews. $500.00 of the factory rebates required financing through Chrysler Capital. Mr. ****** chose to exchange the 500.00 rebate in order to finance through Capital One which offered him a lower interest rate and a longer term of 84 months vs. 72 month. Mr. ****** was offered ancillary products via an electronic tablet and the selections he made were printed out in a written disclosure which he signed (attached). Additionally, the products he chose were further disclosed in writing on several other documents which are signed as well (attached). We did receive his request to cancel the products and the cancellation was processed and refund issued to his lien holder on July 13, 2021. (attached) Consumer Response /* (3000, 7, 2021/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Absolutely nothing was explained to us, if anything would have been said or explained to us this would not have happened because we would have never agreed to it. The gap insurance and the service plan money already got refunded to our account. Although there is a difference of $549.45 between the agreed purchase price of $27,501 and the sale price of $28,383.26 that we have still not received and answer for. The 1st price was with everything included, tax and title as well, so the extra $549.45 we don't know why they got charged to us. I have been the one trying to contact them, I had an appointment to meet with Jimmy to talk about it last week but we had an inconvenient and could not go, I contacted him to send me the information via email but that has not happened either. If those fees were already included in the purchase price of $27,501 why are extra ones added to make a total of $28,383.26. Business Response /* (4000, 9, 2021/07/30) */ As previously indicated in the response and documentation the customer exchanged the 500.00 chrysler finance rebate to secure financing through Capital One instead. That is 530.00 with sales tax and the other 19.00 is likely related to state tag fees or Florida Doc stamps. We have nothing further to add and thank you again for the opportunity to respond. Consumer Response /* (4200, 11, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As previously explained by who? as said before nobody explained anything to us, we were told by sales person (by the way he is a very nice and honest person, we appreciate all his help) that if you finance trough capital one that you get a $500 credit. In the financing office we were never told about anything. We just found out right now that we had options by reading your response. If anything at all would have been explained to us we would not be having this conversation. Business Response /* (4000, 13, 2021/08/06) */ As previously stated and previously attached to our initial reply you will here another copy of written, fully disclosed and signed purchase order clearly indicating $500.00 of the factory rebates required financing through Chrysler Capital. Mr. ****** chose to exchange the $500.00 rebate in order to finance through Capital One which offered him a lower interest rate and a longer term of 84 months vs. 72 months. Consumer Response /* (4200, 15, 2021/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) as said before when we walked into Jimmy's office we got told absolutely nothing, the conversation that he started in there was nothing related to any paperwork or sale at all. he was doing what ever he was doing on the computer and having personal conversation with us wich I will not go into detail but it was nothing related to the any paperwork or sale or financing. Nothing in any paper was told to us nor explained to us. We tried contacting but got no answers, no replies to emails or messages. After a while jimmy picked up the phone and we told him the issue but he said he was on vacation and to wait and that's when we decided to contact somebody else in financing who was very nice and helpful. The answers for our question you are giving us don't make sense. God knows the truth. We wish you success in tye business.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩