Reviews

Review Details

• Review fromMolly D

  Date: 05/06/2025

  1 star
  I don't even want to give them one star. They fraudulently took out a loan in my name and have now sold it to a collection agency, which is harassing me about payments. They claim that they verified the bank account, although it's not my account. When I called the bank, they verified that I do not have an account with them. THEY ARE SCAMMERS! DO NOT DO BUSINESS WITH THIS COMPANY

  Cash Lane

  Date: 06/17/2025

  Were sorry to hear about this experience. At Cash Lane, we take customer concerns seriously and follow strict verification procedures before any loan is approved or funded. While this account has since been placed with a third-party agency, we are still happy to assist in reviewing any potential fraud concerns. Please contact us directly at ************ or ************************************* so we can help resolve the matter.

• Review fromJimmy M

  Date: 01/15/2025

  1 star
  They do not deserve a one star. I took out a loan with this company. Unfortunately I ran into more difficulties so I looked to see what my legal options were. I was told to revoke my authorization for this company to debit my account. I sent in the notice only to be told I had to send it certified mail. I sent it and they still continued to debit my account. I told them by phone, I told them by email and I sent the certified letter but they continue to debit. I am now filing a complaint with my documentation to the ************************************. I hope this helps others to avoid this company.

  Cash Lane

  Date: 01/22/2025

  Dear ***** ******,

  
  

  We take all concerns regarding potential fraud very seriously and appreciate the opportunity to address your review. However, we want to clarify several misstatements made in your complaint:
  
  "They fraudulently took out a loan in my name."
  
  Cash Lane Holdings does not and would never create or fund loans without proper application and verification. We received an application in your name and followed our standard underwriting and verification process before approving funding. If your information was used without your consent, this is a case of identity theft, not fraudulent activity on our part.
  
  "They are harassing me about payments."
  
  If a loan was funded under your name, our system would have reached out for repayment as expected. If you have reported the loan as fraudulent and are following the necessary fraud procedures, collection efforts would be placed on hold while the matter is under review. However, if you have not submitted the required fraud documentation, the account remains active under your name, and normal collection processes continue.
  
  "They claim that they verified the bank account, although its not my account."
  
  Our underwriting process requires account verification before funding. If someone used your identity and a different bank account, this suggests a case of identity theft, which is why its essential to follow the fraud resolution process outlined to you. Additionally, banks do not share account ownership details with third parties due to privacy regulations, so if you were told otherwise by your bank, that information may be inaccurate.
  
  "When I called the bank, they verified that I do not have an account with them."
  
  This further supports the likelihood of identity theft, not fraudulent activity on our part. Again, our company does not benefit from funding fraudulent loans, and we do not have the ability or incentive to fabricate accounts in your name.
  
  "THEY ARE SCAMMERS!"
  
  Accusations of fraud are serious, and we categorically deny any fraudulent or deceptive practices. We operate within all legal and ethical guidelines to protect both our company and our customers. Any fraudulent application is a result of third-party bad actors misusing consumer information, which is why we provide clear fraud resolution procedures to assist affected individuals.
  
  To resolve this matter, you must complete the fraud affidavit and follow the instructions sent to you. Simply leaving a one-star review will not resolve your account status. We are more than willing to assist you in addressing this issue properly, but we need your cooperation. Please contact us directly at [Company Contact Information] so we can guide you through the correct steps.
  
  We understand that dealing with identity theft can be frustrating, and we are here to help. However, mischaracterizing our company does not resolve the issue. We encourage you to work with us so we can assist in rectifying the situation.
  
  Sincerely,
  
  Cash Lane Holdings Customer Support Team

• Review fromJohn L

  Date: 01/12/2025

  1 star
  They fraudulently took out a loan in my name and now are harassing me about payments. They claim that they verified the bank account although its not my account and when I called the bank they verified that I do not have an account with them. THEY ARE SCAMMERS!

  Cash Lane

  Date: 01/22/2025

  We take fraud concerns very seriously and want to ensure that any issue youre experiencing is properly addressed. However, we must clarify that Cash Lane Holdings does not and would never create or fund loans without proper application and verification.
  
  Addressing Your Concerns:
  
  "They fraudulently took out a loan in my name."
  
  Our company only funds loans after receiving an application and verifying the provided information through multiple data sources. If your identity was used without your consent, this indicates potential identity theft, which we encourage you to report immediately.
  
  "They are harassing me about payments."
  
  If a loan was issued under your name, automated repayment notifications will occur as part of normal account servicing. However, if you believe this loan is fraudulent, it is critical that you follow the fraud resolution process outlined to you. Until we receive the required documentation, the account remains active in your name.
  
  "They claim that they verified the bank account, although its not my account."
  
  Our underwriting process requires bank account verification before funding. If your identity was used with a different account, this further supports that you may be a victim of fraud. We encourage you to follow the fraud procedures to ensure the account is properly reviewed and resolved.
  
  "When I called the bank, they verified that I do not have an account with them."
  
  Banks typically do not disclose account ownership details to third parties, including lenders. If a bank provided conflicting information, we advise following up with them for clarification while also completing the fraud documentation we provided to you.
  
  "THEY ARE SCAMMERS!"
  
  Accusations of fraud are serious, and we categorically deny any fraudulent activity. We have no incentive to fund fraudulent loans, as doing so results in a financial loss for us. If an unauthorized application was submitted using your information, we urge you to follow the fraud resolution steps provided. Leaving a negative review does not resolve the issuefollowing the proper procedures will.
  
  We understand your frustration, and we are here to assist you. However, to investigate and resolve this properly, we need you to submit the fraud affidavit and supporting documentation as previously instructed. Please contact our fraud department at [Company Contact Information] so we can help you through this process.
  
  Sincerely,
  
  Cash Lane Holdings Customer Support Team

• Review fromSusana R

  Date: 06/12/2024

  1 star
  Ok SERIOUSLY??? I sent the following text now to 10 different Cash Lane numbers. Obviously since all these locations have my # it must be noted in y’all’s system. Can one of y’all please make note NOT TO CALL ME!!! Following has now been sent to 10 of y’all. And that doesn’t include the other 12 locations that also called… I am not interested in your services. Please remove this number from your call list. This is about the 22 callsI have received from this company Cash Lane from different phone numbers/different area code yesterday and today and most of them have been in the past two hours and in addition I’m getting text messages from you all. I don’t know how my number or email got on your active call list, but Again, PLEASE REMOVE MY PHONE NUMBER FROM YOUR CALL LIST!! LEAVE ME ALONE! Stop calling!
  
  
  
  
  

  Cash Lane

  Date: 06/14/2024

  Dear ************************,
  
  We sincerely apologize for the repeated calls you received. We take these matters very seriously and are investigating this incident thoroughly.
  
  We have confirmed your request to be removed from our contact list and have taken steps to ensure this is reflected in our system. You will not receive any further calls from Cash Lane. Thank you for bringing this to our attention. We appreciate your understanding.

• Review fromDi W

  Date: 06/07/2024

  1 star
  Do not use this company they have you sign a loan and then they have you go thru so much verified bank information and then they dont give you the loan Scam of a company that obtains all your personal information

  Cash Lane

  Date: 01/22/2025

  We appreciate your feedback and understand that being denied a loan can be frustrating. However, we want to clarify that our primary goal is to safely and responsibly approve loans while ensuring all applicants meet the necessary qualifications.
  
  Addressing Your Concerns:
  
  "They have you sign a loan and then they have you go through so much verified bank information and then they dont give you the loan."
  
  The loan approval process includes thorough verification steps to protect both our applicants and our company from fraud and financial risk. Meeting these requirements does not guarantee final approval, as various factors, such as creditworthiness, income verification, and fraud prevention measures, play a role in our decision.
  
  "Scam of a company that obtains all your personal information."
  
  We take privacy and data security very seriously. Any information provided during the application process is securely handled and used solely for the purpose of loan evaluation. Being denied a loan does not mean your information was misused or collected improperly.
  
  While we regret that we were unable to approve your loan at this time, this does not indicate any wrongdoing on our partonly that we were unable to extend credit to you based on our lending criteria. For that, we sincerely apologize.
  
  If you have any concerns about your application or would like further clarification, please reach out to our customer support team at ***************************************************************************** Customer Support Team

• Review fromLarry H

  Date: 04/11/2024

  1 star
  Cash Lane is a predatory lender. The fees are extremely high. I borrowed ****** and repaid ****** over a six month payment schedule. This should be illegal and they should be sued and put out of business.

  Cash Lane

  Date: 01/22/2025

  We appreciate your feedback and want to address your concerns regarding the terms of your loan.
  
  All fees, interest rates, and repayment terms were clearly outlined and made available to you both before and after signing your loan agreement. We believe in transparency, and our goal is to ensure that every borrower fully understands their financial obligations before proceeding with a loan.
  
  While we understand that repayment amounts can seem high, these terms were agreed upon when you signed the contract. The real concern here should not be about our lending practices, but rather about making sure consumers take the time to review and understand the terms before committing to any financial agreement.
  
  Our priority is to safely and responsibly provide loans to those who qualify and who choose to accept the terms. If you had any concerns about the cost of borrowing, those should have been addressed before signing, as we provide all necessary disclosures upfront.
  
  If you have any questions regarding your loan agreement, repayment structure, or future borrowing options, please contact our team at [Company Contact Information]we're happy to assist you.
  
  Sincerely,
  
  Cash Lane Holdings Customer Support Team
  

• Review fromK M.

  Date: 01/24/2024

  1 star
  I got a loan deductions,are made monthly. The month of Dec they deducted 2 pmts which 1 of them was not agreed upon I have called , textvand email company and sent in proof of pmts. There has been no returned calls everytime I call they conversation is a mgr is reviewing they will call you back. This caused my acct to be off and they haven't reached out yet. Not a good place to do business

  Cash Lane

  Date: 01/22/2025

  We appreciate you bringing this to our attention and sincerely apologize for any inconvenience you have experienced.
  
  Our goal is to ensure all payments are processed accurately and in accordance with your loan agreement. If an extra payment was deducted in error, we take this matter seriously and want to resolve it as quickly as possible.
  
  We understand your frustration with the delay in response and assure you that your concern is being reviewed by our management team. If you have already submitted proof of payments, we encourage you to follow up directly with our customer support team at [Company Contact Information] so we can expedite the resolution.
  
  We strive to provide a positive experience for all our customers, and we regret that we have not met your expectations in this instance. Please know that we are actively working to address your concerns and appreciate your patience as we investigate this matter further.
  
  Sincerely,
  
  Cash Lane Holdings Customer Support Team

• Review fromFrances D

  Date: 12/07/2023

  1 star
  Im very unsatisfied with this loan company we needed a loan for an emergency yes they extended us a loan however every time we paid on time every two weeks to the tune of 115$ the loan amount would go down then right back up to the almost 500$ **** or even over I only borrowed 500$ we got our loan in October its now December our first payment was 10/25/23 and its been coming out every two weeks since I apparently still owed ******? Please tell me how thats possible? So this loan should have been paid off in five payments maybe six for a little interest so done I just submitted to pay it off thankfully I have bank records to prove it. Stay away from this company

  Cash Lane

  Date: 12/08/2023

  Thank you for taking the time to share your feedback with us. We understand your concerns regarding the loan repayment process and appreciate the opportunity to clarify.
  
  
  
  We've carefully reviewed your account and confirm that all payments were processed as per the agreed-upon schedule outlined in your contract. We assure you that there were no hidden charges or unexpected fees applied to your account. The nature of the loan product you chose involves costs that *** seem high, but this is reflective of the industry standards for emergency loans of this nature. Our goal was to provide you with the necessary funds promptly when you needed them most, which we were able to achieve.
  
  
  
  Regarding the structure of your payments, each $115 payment was allocated towards both the fees and the interest as detailed in your payment schedule. This allocation is standard practice for loans of this type and was fully disclosed in the agreement you signed.
  
  
  
  We sincerely appreciate your effort in settling the loan ahead of schedule. We understand that the cost of borrowing can be a point of concern, and we continuously strive to offer financial solutions that meet the diverse needs of our clients. Your feedback is invaluable in this process.
  
  
  
  Regarding your rating, we respect your perspective and the rating you have chosen. We always aim for complete customer satisfaction and regret that your experience did not meet these expectations. We are committed to learning from our customers' experiences and will use your feedback to further improve our services.
  
  
  
  Should you have any further questions or require assistance, please do not hesitate to contact us. We are here to help.

• Review fromAlicia H

  Date: 10/30/2023

  1 star
  Cash Lane stop harassing me! I never applied for a loan and you keep me flooding my text messages and voice-mail. I will be forced to contact the authorities. Thank you

  Cash Lane

  Date: 10/31/2023

  We sincerely apologize for the inconvenience you've experienced. It's certainly not our intention to cause any distress. We understand your concerns and would like to address them promptly.
  It appears there may have been a misunderstanding or an error in our system. We assure you that we take data privacy and customer preferences seriously. If you did not apply for a loan or subscribe to our services, we want to investigate and rectify the situation immediately.

  
  In the meantime, we recommend you unsubscribe or reply with 'Stop' to any messages you receive. This will help to halt further communications while we look into the matter.
  

  Again, we deeply regret the inconvenience and will do everything in our capacity to ensure this doesn't happen again in the future. Your patience and understanding are much appreciated.
  

  Warm regards,

  Cash Lane

• Review fromPaula P

  Date: 04/12/2023

  1 star
  This company is awful. I have yet to even recieve any money because they tried to put it in a closed account. I have called 3 times and told each time they would contact me in a couple of days to fix this and I have not heard anything. On top of that, I am receiving emails that I haven't made my payments. Are you kidding me??? I can't give this low enough stars. Avoid this company at all costs.