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Business Profile

Insurance Companies

UPC Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UPC Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for my homeowner insurance $1597 for a period of one year from July2022-July 2023. On 03/27/2023 I received a notification that I have two days to get a new insurance. I'm requesting a pro-rated refund for the 4 months I paid $532 .

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a homeowners insurance policy with UPC Insurance and paid for coverage from May 22 2022 through May 23, 2023. I received a letter in March of 2023 that my policy was being cancelled effective March 29, 2023 and I had to find another company to insure my home. I cancelled the policy on March 7th (I've never submitted a single claim). I was told that I would be refunded the amount of $283 for balance of the premium that I paid in advance thru May 2023.I have never received any reimbursement and have made numerous phone calls to UPC who blames the ********************* for being "lazy" in processing my refund, and the ********************* who blames UPC for never forwarding the information to them. This has gone back and forth for months now.The policy number was 32 100447764003.I spoke to **** at ********************* at ************ I appreciate any assistance you can give me. Thank you, ***************************

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owed a refund from my UPC Homeowners Premium.Policy Number: 80 33 ******** UPC Insurance Policy Period 10/02/2022- 10/02/2023 UPC became insolvent 03/29/2023 I am owed refund (approx $1600) of my homeowner premium.

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UPC went out of business back in February, and was supposed to have returned my prior premium payments. However, as of this date, I still have not received my payment in the amount of $2,086.00

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot get an answer to when they are spending me my refund money.Ever month it is next month now I can't even get a person on the phone.

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled policy with UPC effective 1 November 22, and still have not received $4526 refund. UPC sent request for funds from my mtg ** with a new fraudulent policy. Told me in Oct 22 and Jan 23 4-6 weeks for check. Then sprang On me wait till June 1st when upc pullout, though I no longer had policy. Now I have fallen through Crack with no policy, no claim, no refund.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a home insurance policy with UPC insurance that expired on June 29th,2023, there was a hail storm that hit our family house on April 5th, 2023 causing damage to our houses roof, and as per the inspector: the roof is not repairable due to many damaged and missing shingles. I filed a claim to UPC and they reject my claim as per the email received from them below, I am indeed unable to afford to replace the roof and your help is very important. Thank you, ********************************** T: ************** ****************************************Enclosed the reply I got from UPC after I filed the **************: From: FNOL ******************************* Subject: RE: [EXTERNAL] UPC FOL for 80 44 ******** 00 [ ref:_00DEOcdrQ._5008a2D6iSV:ref]Date: Jul 5, 2023 at 11:44:56 AM To: ********************* Hello,Please be advised that the Court Ordered Cancellation Date is 12:01 AM March 29th, 2023. Therefore, any Date of Loss on March 29th, 2023, or later is not covered under the ***** liquidation and a claim will not be established.Please report your claim to your current insurance company that covers this loss. Best regards,ref:_00DE0cdrQ._5008a2D6iSV:ref

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our policy was canceled as of March 29th due to them going out of business. I was supposed to receive a refund check within two months but I still haven't received it and I am getting the run around whenever I call to check on it.

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/2022 I agreed to purchase a Home Owner Insurance policy with UPC Insurance Policy #** 10 ******** On February 5, 2023, I received a letter stating that they would no longer insure the property. I requested a refund. Thus far I have not received my refund and every time I call the company, I am transferred to a young lady who says she doesn't know if or when they will refund the money. it has been 3 mos.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My current homeowner insurer UPC Insurance went out of business due to a hurricane in South **. I paid for my homeowner insurance $1597 for a period of one year from July 2022-July 2023. On 03/27/2023 I received a notification that I have two days to get a new insurance UPC went out of business. Giving me a short amount of time to shop around, the only option available was ******* Peninsula insurance which the price was 40% higher $2274. This rate is an abusive for a 980 square feet condo. I was unemployed for the pass three months; I finally found a job where Ive been working for the pass 3 weeks to find out that I have to pay this outrageous amount.

    UPC Insurance is NOT a BBB Accredited Business.

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