Complaints

This profile includes complaints for Comegys Insurance Corner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comegys Insurance Corner

  One Beach Dr Suite 230 Saint Petersburg, FL 33701

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  Comegys Insurance Corner

  PO Box 1438 Saint Petersburg, FL 33731-1438

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I contacted ******* at Comegys Ins in February regarding what my reduction might be if I put a new roof on. We spoke for a bit and she pulled up my policy stating that she only has what it would be at 6 months which is around $1,400. She stated that she would need to contact the carrier for an exact amount. She emailed me at the end of Feb. and gave me an exact amount at 6 months, which was really close to $1,400. I doubled that figure myself for a year. I then decided to put a new roof on my home based on her factual evidence Georgia supplied /emailed me. Georgia knew all about my decision to put on a roof based on our numerous conversations. ******* told me to send her a copy of the purchase agreement, which I did, then she told me to give her a copy of the wind test, before she can give me the exact amount of savings. I was a little skeptical because she kept saying that she needed these things before she could give me the actual savings. A couple of days ago we received an email from *******, not with the amount but rather telling ** that we won't be receiving any reductions because we already used up our roof credit. Lastly my roof doesn't get a credit because it is 17 yrs old & she had to have known that they wouldn't cover it. They gave her the exact amount and she made sure not to tell me until the roof was finished. Thank you

  Business Response

  Date: 05/15/2023

  **************** has been a client of Comegys Insurance Agency for several years and we appreciate that he has allowed us to service his insurance needs.  We always put the customer first and do our best to ensure that every opportunity to provide service between the Insurance Company and the Insured be smooth and to the satisfaction of the insured.  **************** did contact Georgia at Comegys in February asking what savings he would receive if he put on a new roof.  Georgia called the Insurance company and was advised his credit would be around $1400.00 on the current policy and she so advised ****************.   He was also advised along the way we would need certain documents to submit to the insurance company once the new roof installation was completed.  On 4/4/2023,Georgia was advised by **************** the new roof was done and by 4/14/2023, she received and submitted all the required documents to the Insurance Company to request the new roof credit.  Unfortunately, on 4/19/2023, we received an email back from the Insurance Company stating there would be no credit available and the information we received back in February was not correct.  This of course upset ** and ****************  Having over 40 years of experience in the insurance business, I disagreed with the company and advised **************** on 4/21/2023 that we were able to show the insurance company their mistake and get this corrected.  Comegys provided *************** a revised coverage page showing his reduction in his premium on his current policy.  As a last confirmation, we called the Insurance Company on 5/8/2023, and confirmed that the credit amount was $1388.00,and a check had been mailed to him from the Insurance Company.  We have apologized for the mistake made by the Insurance Company, but feel Comegys stepped up to the plate immediately and got this resolved on behalf of ****************.  Thank you. ******************************* ******, President.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************