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Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dried Blood and Dried Yellow Substance in Kid's Bed On 11-29-2024, while on business in ********, *******, my family and I selected the Quality Inn & Suites (FLC43) 6819 US ********************************* for an overnight stay. We were assigned room 204. At first glance, it was observed that room was dated and there were damages to the door frame and locking mechanism. We retreated to the room late during the evening and turned into bed. Our twelve-year-old daughter and nine-year-old son shared a bed, while my husband and I shared the other. We were awakened, at approximately 8:30am by someone aggressively yelling in the hallway, "What are you gonna do? Then come and do it!". When my kids pushed the covers back, we discovered a significant amount of dried blood and a yellow stain, on the top left area of the duvet (or bed cover), which covered our daughter's head and upper torso area. The front desk clerk was notified and presented with a video as evidence. She issued an adjustment to the bill, then informed us that we would receive a call from the Manager on Monday. She indicated that the Manager would issue a full refund. To date, the Manager has failed to telephone us. When calling the hotel to speak with the manager, we were informed that the manager was aware of the incident, yet had no intentions to telephone us.

Quality Inn & Suites is NOT a BBB Accredited Business.

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