Business Profile

Business Services

FL Document Services, LLC.

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Complaints

Name: FL Document Services, LLC.
Address: 1275 66th St N # 47249, Saint Petersburg, FL, 33743-9587, USA
Telephone: (813) 438-4161

This profile includes complaints for FL Document Services, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

44 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I registered a new business with the state of Florida and received my Articles of Organization. This was on June 12th. On June 16th, I received a letter from FL Document Services. I opened it on June 18th and found that the document is encouraging me to pay to get my Certificate of Status which is needed in various different scenarios for a business and I followed the ** provided and enter by business, name, and payment information and processed the payment for $133.50. Afterwards I felt suspicious about the document and did research and found it that the document isn't from an official government entity, federal, local, or state. I then contacted my bank asking for a refund and was the meet with the response "We cannot file a claim for this is you made the payment yourself and approved it at the time". I tried going to FL Document Services website at *************************** and clicked on the "Refunds" blue hyperlink. I was then prompted to enter my email address, business name and message in order to submit the request for refund. I entered all that information along with checking off a CAPTCHA box to prove that I'm not a robot. I then clicked Submit to where it then asked for a "Company Code" which was on the original letter I received. I put the company code on the original letter addressed to my business and the clicked Submit to where the webpage just refreshed. I repeetaed the last step about half a dozen times with the same outcome. No contact information is listed on the website so I have no other means of communication other than mail which I will be sending a letter to the address listed provided through ****** and letter I received. FL Documents LLC intentionally sends out documents to newly registered businesses sending them official looking documents appearing to look like it's from a government entity enticing new business owners to send money for business documents that are available for no cost, or a very cheap cost compared to what's charged.
Business Response
Date: 06/20/2025
Good Afternoon,
You have already been assisted directly via email. There is no secret or information that you need to find online in order to determine the services we offer or who we are (or are not) affiliated with. We make it very clear on our correspondence who we are and even go as far as to provide a lengthy disclosure outlining that we are not affiliated with a government agency and how you can contact them if you so wish. All you have to do is simply read the letter. Good luck on your endeavors.

Thank you,
Fulfillment manager
Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:05/20/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm starting my own LLC and received letters in the mail from the Business ******************* in *********** as well as from FL Document Services. The Letter is for ordering minimum wage posters and the company certificate of status. FL Document Services' letter is nearly identical to the letter from ***********. There is a small box of fine print text in the corner that states they are not affiliated with the state - this was very easy to miss and I missed it. They are charging significantly higher prices for these items. I went to their website to request a refund, which I did through a very basic contact form that I filled out. I called the phone number found online (it was not listed anywhere on the letter) which goes straight to a voicemail box that advises that it is not monitored. I've attached scans of both documents.
Business Response
Date: 05/20/2025
Good Afternoon,
We answered your email within 24 hours of receipt. I am not sure how quickly you expect companies to provide you with a response, but please be reasonable with your expectations. Our records indicate that your refund request was already processed and that we responded to you via email. Business ******************* in *********** is just a different company that is not associated with our business, but has copied our correspondence (this is why the letters look similar). They also have no affiliation with the State of *******. There is nothing further we can do for you at this time as you have already been helped.

Thanks,
Fulfillment Manager
FL Document Services
Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find (reluctantly) that this resolution is satisfactory to me. I was not refunded the full amount charged.

Sincerely,

**** **********
Initial Complaint
Date:01/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/24/2025 Received Notice From FL Document Services, Stating that I needed to pay $133.50 for Certificate of Status and other fees for Posters and Other items.I just started my business and I almost Pais this. I spoke with another Business Owner that told me these letters being sent out are a Scam so I did not pay it. Instead I looked it up on the BBB Website and found that they are NOT Legit.Thank you,**** ***
Business Response
Date: 01/27/2025
Good Evening,
Our business is as legitimate as any other. We offer services and document processing for business owners. If you don't need our services then don't pay for them - there is no trick or scam. Our letters contain a disclosure making it clear that you don't HAVE to pay for anything we provide. Reading is simple, so anyone confused about our services or company may lack simple reading comprehension skills. That doesn't make our company a scam. Best wishes in your endeavors.
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Page la cantidad de $213. El 11 de diciembre 2024 y an no recibo los documentos de la certificacin. Llamo y dejo mensaje, no regresan la llamada. Comunquese por favor o devulvamen el dinero. Gracias
Business Response
Date: 01/10/2025
Buenas tardes,

Al revisar nuestro sistema, no veo que se haya procesado un pedido con este nombre comercial. Podra proporcionar los ltimos 4 dgitos de la tarjeta utilizada para la compra? Estaremos encantados de ayudarle a investigar esto si tenemos algunos detalles adicionales. Si desea comunicarse con nosotros directamente para proporcionar los detalles de la tarjeta, utilice el sitio web y el cdigo que se encuentra en la carta (el cdigo de la empresa se encuentra debajo del ******** y distingue entre maysculas y minsculas). Hay una opcin de "soporte" en nuestro sitio web donde puede contactarnos directamente. De lo contrario, si proporciona los ltimos 4 dgitos de su nmero de tarjeta, puedo realizar la transaccin con nuestro procesador de pagos para investigar ** a fondo su pedido. Gracias!
Customer Answer
Date: 01/30/2025

Complaint: 22780603

Los ltimos 4 dgitos son -7610

Sincerely,

**** *******
Business Response
Date: 01/30/2025
Hello,
We are not sure what you are requesting as you did not provide additional information and you have already been confirmed for a partial refund. There is nothing more we can do.

Take Care
Customer Answer
Date: 01/31/2025

Better Business Bureau:

Hello. Good afternoon.

Hola. Buenas tardes.

Gracias por toda su ayuda. Fueron muy amable.

Sincerely,

**** *******
Initial Complaint
Date:12/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I wanted to take a moment to thank those who have shared their experiences regarding misleading letters targeting new LLC owners. Your posts have been invaluable in raising awareness about these deceptive practices, and I hope my own experience can contribute to helping others.After recently establishing my own LLC, I began receiving various letters from unknown companies disguised as official state correspondence. These documents often include bills, invoices, and statements with urgent-sounding "notice dates," leading one to believe immediate action is required.For instance, I recently received a letter from FL Document Services, which claimed I needed to pay $133.50 by 12/19/2024. The statement included a document ID, QR code, and other features designed to mimic official government communications. Everything about this letter was misleading. It suggested payment was necessary to obtain my business certificate, despite the fact that the certificate had already been emailed to me during the application process.What makes these communications particularly concerning is their lack of transparency. The letter omitted "LLC" after the company's name, making it appear as though it was from the State of Florida. If not for paying close attention, I might have fallen victim to this ******* help others, I am reporting this incident to ensure awareness and caution among other business owners. I hope this will prevent others from unknowingly paying for unnecessary or fraudulent services.Once again, thank you for sharing your storiestheyve empowered me to do the same. Together, we can shed light on these deceptive practices and protect our ************** regards.
Business Response
Date: 12/09/2024
Glad you are feeling empowered! Unfortunately, you've misquoted and misrepresented several facts in your complaint. We don't send a statement of invoice, nothing in our letter says that you owe anything or that you must purchase anything from us. If you received your Certificate during your application process, it is because you chose to pay for it and they provided it. Our letter includes a disclaimer a paragraph long on the top that clearly states we have no affiliation with the state. Our business operates under all legal practices and is a legitimate document service company. If you've never done business with our company then you have no basis for a complaint.
Best wishes!
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $133.50 for **** documents for them to file for my new business and they didn't do it. They cashed my check and disappeared. Total scam
Business Response
Date: 10/03/2024
Good Evening,
We have already reached out to you regarding your order and asked you to confirm your mailing address information. You never responded. I can't help you if you can't respond. Our business is not a fraud and you were in fact provided with a Certificate of Status as ordered. Feel free to respond to the message that was sent to you to help rectify the situation. We also already processed a refund for the majority of your order. You may need to check your spam folders as you clearly haven't received our messages, and likely didn't see the email containing the Certificate either.
Customer Answer
Date: 10/15/2024

Complaint: 22371955

I am rejecting this response because:

No one from your company Florida document services has ever responded back to me. Ive checked my email and I have no email from you. I would like a refund. If you sent me any information, show me a copy of the email you sent me. You never asked for my home address and if you did ask for my address, please show me a copy. Please provide me with a phone number address and email of your company. I have called ************ and no one ever answers. how can I get a hold of you? Please let me know. Thank you.

Business Response
Date: 10/15/2024
Good Afternoon,
We have attached a copy of the email sent to you back in August. You did not respond to that email. You are accusing our company of disappearing, but that is not accurate. We not only provided you with the document purchased, but also reached out to you via email to assist further. Feel free to reach out to ** via email for assistance. The phone number you referenced states in the voicemail message that calls are not taken by that department and to utilize email or our website for assistance.
Thanks!
Customer Answer
Date: 10/19/2024

Complaint: 22371955

I am rejecting this response because: No one from florida document services has ever sent me an email. Please show the bbb a copy of the document you say you sent me and send it to me as well. I have checked my emails numerous times and checked again to make sure and I cant find anything from your company, I want a refund sent to my home address. Please send me your telephone number, email address, business address and website. My email is ******************** I will pursue this until I receive a full refund.

Sincerely,

Hakan Dilek
Business Response
Date: 10/23/2024
Hello,
We already attached our previous attempt to contact you via email (it was in the last reply). We reached out to you again this evening as we still hadn't heard back from you. Since we were unable to speak with you to confirm your mailing address, we issued a refund check to the address on file. You should receive that check via mail in the next 7-10 business days.

Thank you,
Florida Fulfillment Team
Customer Answer
Date: 10/25/2024

Complaint: 22371955

I am rejecting this response because:
You said numerously that you have sent me the documentation and a partial refund which is all false. I have never received anything from your company. I want a full refund. My address is *************** ****************************. This is the only solution for resolution.

Sincerely,

Hakan Dilek
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested online a Certificate of Status for my newly created business and was directed to the FL DOCUMENT SERVICES as shown in the attached form I made a payment of $133.50 by check drawn on my personal account with Ithinkfinancial credit union. The check was mailed on 9/01/2024 to the following address: FL document Services, ****************************************************. The check amount was debited from my account but I never received the Certificate of Status
Business Response
Date: 10/02/2024
Good Evening,
You sent threatening and abusive messages to our company. You also lie and claim you never received the Certificate when in fact you did. You will receive a refund in 7-10 business days. Please do not contact us again you have severe mental problems.

Customer Answer
Date: 10/03/2024

Complaint: 22367007

I am rejecting this response because:
The business did not provide any evidence that I received the document I paid for and accuse me of being a lier. How can they be so assertive when they did not provide any evidence. If the document was indeed sent by the FL Secretary of State, I should have received it either by mail or email. If they are so affirmative, they should contact the FL Secretary of State and find out why I did not receive the document for which I paid $133.50. I just noticed that this business does not even have an address other than that of a **** branch with a PO box number. The number of complaints against this business ******* for itself. I requested a full and unconditional refund or the document I paid for. Than you for your assistance

Sincerely,

****** Amor Tijani
Initial Complaint
Date:08/16/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a letter in the mail from these people after the formation of my LLC, *******'s ***************** The letter seemed like a real charge for a real service, so I paid it, thinking it was needed to make my business a legally standing one. But this is obviously not the case. These people prey on those who don't know any better, and then have the audacity to try to blame the victims. I only paid $133.50, but they also try to get another $75 or so out of the people who fall for this unfortunate scam. Even if it is a real service, I paid for the "service" under false pretenses, and I do not WANT this "service", so I want my money back.They claim you can go to their website and request a refund, but you have to input a "company code" on the website, which they never give you. They provide NO point of contact (email, website, phone number, NOTHING.)I am currently disputing the charge with my bank, but I would rather this get fixed sooner than later. I called their number *************, which is NOT on the document, I only know it because it was listed as their number in my transaction history) multiple times and no one ever answered. Then I left a message, and still have not heard back from them.
Business Response
Date: 08/16/2024
Good Evening,
The code that you are referencing is on your letter. It is the same code that you had to input when you placed your order online. We don't try to "get" anyone. It is a service provided for new business owners to save time and energy obtaining certain necessary business documents. Our letter also has a disclosure that clarifies it is a solicitation. We do not list a phone number on our letter as our fulfillment department does not accept phone calls. This is why refunds are sent via email. Please utilize the code on your letter to request a refund so that we can further assist you. Additionally, you were provided with a Certificate of Status via email within 48 hours of your order placement so your document has been fulfilled as ordered.

Thank you,
Fulfillment Manager
Customer Answer
Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is good enough, as they have provided me with an avenue to receive a refund.

Sincerely,

*****************************
Initial Complaint
Date:08/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a new business owner, ********************* recently registered w/State of *********** attempted to pay all fees req'd for my business. I rec'd attached letter via mail that's designed to appear very similar to the State of Florida gov't website w/LARGE, ALL CAPS & BOLD font stating 2024 Certificate of Status Request Form plus stressing ******************** w/Deadline "one step left to complete... Certificate of Status" stressing need such to open business loans, accts, etc. Even the ** Code website: fl-ds.biz gives you the impression that this business is affiliated with entities such as Sunbiz. The letter has all of your pertinent information disclosed on it misleading you to believe it's from gov't websites you previously gave all your information in order to register & be in compliance with the Florida law. The company's actual objective/purpose to deceive is evident towards new business owners who are unfortunately ignorant (lack of knowledge) to their game to make a profit on those who are only focusing on just eagerly making sure we're compliant, law-abiding citizens with legal businesses. This environment of manipulation the aforementioned company has condoned to mislead newcomers has made us easy prey to businesses like FL Document Services. I have fallen prey. They have in VERY tiny font saying not affiliated w/govt & this is an advertisement. This strategy used psychology to deflect one's attention towards reading the Large Bold print instead which is human nature. Yes, they argue one should thoroughly read before making a ***** decision to purchase which is accurate, however, on the flip side, one should have moral ethics, be transparent NOT use manipulation. Why not place in Large Bold Letters, '"This is Advertisement"? Hence, giving their clients the choice to use their services with full knowledge of who they are vs us having to search out the truth. I'm requesting ************ Refund please. Money is already difficult to earn in this economy.
Business Response
Date: 08/09/2024
Good Afternoon,
This was already handled directly via email and the stated refund was issued.

Thank you
Fulfillment Manager
Initial Complaint
Date:08/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card ending in 6547 was robbed today of $213 from a business called Florida Document Services. Im already seeking legal action but they need to refund my card immediately! If this company claims they are not a REQUIRED service, why are they stealing money from innocent business owners? My business name is Inked By **** LLC and I will have my lawyer find this company and get my money back if they do not comply.
Business Response
Date: 08/01/2024
Your card was robbed? Is that a joke? You entered your card information and submitted your order. Take some accountability for yourself and your choices. Your refund was already issued, please do not contact our company again.

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FL Document Services, LLC. is NOT a BBB Accredited Business.