Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Hale's Air Conditioning Service, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHale's Air Conditioning Service, Inc.

            Air Conditioning Contractor
            BBB accredited business

            Contact Information

            4700 95th St N

            Saint Petersburg, FL 33708-3728

            Get Directions
            Visit Website
            (727) 398-5515

            Customer Reviews

            3/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/7/2002

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers residential and light commercial air conditioning and heating repair and installation

            Business Details

            Location of This Business
            4700 95th St N, Saint Petersburg, FL 33708-3728
            BBB File Opened:
            3/8/1991
            Years in Business:
            38
            Business Started:
            4/1/1986
            Date of New Ownership:
            11/14/2022
            Business Incorporated:
            12/15/1989
            Accredited Since:
            3/7/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of I-CAC1822636 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of CAC1822636 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1822636 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of CAC1822636 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of CAC1822636 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Manatee County Construction License Board

            (941) 749-3047

            http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

            Type of Entity:
            Corporation
            Business Management
            • Mr. Jeremy Hetherington, CEO
            • Mr. George McPherson, President
            Contact Information

            Principal

            • Mr. George McPherson, President

            Customer Contact

            • Mr. George McPherson, President
            Additional Contact Information

            Fax Numbers

            • (727) 319-3201
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 9/13/2023 we contracted Hales AC to replace our HVAC unit in our home. Installation was fine. In October, ******* from Hales called to schedule a City Inspection but then told us that Hales' license had expired with the ******************* and they needed to update it. In November I called to follow up on this. The office asked for an acceptable date for the inspector to come and told me it was scheduled. The inspector never came. I called again and Hales said that they would have ******* contact me. He did not. Over the next few months I continued to call Hales to get this resolved. I was told that ******* would call me, that the inspection was scheduled, etc. None of this happened. January 24, 2024 Hales sent a technician of theirs to the house to do a preliminary inspection ahead of the city inspection. He found that the insulation around the wiring needed to be upgraded. February 16, 2024 a Hales tech came to the house and upgraded the wiring. Since then I have made multiple calls to Hales and they have told me ******* would call to schedule the inspection or that they have scheduled the inspection. 3/12/2024 I call Hales demanding to speak to ******* or ****** to get this resolved. ******* calls later that day and claims that I have previously been told that Hales has been blocked by the ******************* for transferring the permit or license to the new owner. He tells me that I don't need to worry about it and the permit will close on its own. 3/21/2024 I call *********** permits department - they tell me my permit is expired, Hales has a valid license, the permit has ********************** listed as contractor, and that I need to pay for an extension on the permit. I sent payment 2 days later. 3/26/2024 I call ******* and leave a voice mail demanding to have this resolved and a call back within 24 hours. I call ******************************* and leave a similar voicemail. I called the office and spoke with ******* who assured me she would email everyone and they would contact me. They have not.
            Read More
            Read 4 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marlene R

            04/14/2024

            I had a great experience with this company. They were reliable, efficient, reasonably priced, and responsive. When I had an air conditioning problem at night, they showed up promptly and finished the repair the next day. They were even able to complete a complicated repair that other companies had turned down. After the repair was completed, they followed up with me a few days later to ensure that everything was still working well.
            Read 11 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.