Reviews

Review Details

• Review fromMillie D

  Date: 02/15/2025

  5 stars
  One of their residential Comfort Specialist, *****, brought years of experience and training to his work along with his personal *********** accomplishment of many years that comes with a job well-done and a customer well-served. He insured me that *********************** primary goal was my comfort, and that my satisfaction was one of their most important priorities. Im thoroughly impressed & satisfied with the installation of the Trane A/C unit deluxe model comes with a 1 year labor & 1 year maintenance & a registered 10 year parts warranty. An inspection will then take place in a months time. I was highly recommended to them by my next-door neighbor, who had the 2020 version installed and was consistently impressed with their customer service and support. Until recently, they handled all maintenance and continued to exceed expectations, earning high praise for their commitment.

• Review fromJune W

  Date: 09/26/2023

  1 star
  I used Franks consistently about 20 years ago however I stopped, had forgotten what happened but decided to give them another try because they are local, family-owned business. Well, of course I remember - it's called bait and switch. They advertise after hours service - quoted 2 different prices which of course I was willing to pay - someone would call me within 30 minutes of arriving - my call was around 5 or 6pm - by 10 no one showed up at all - they never called, etc. - then they call the next morning to schedule me - and boy I am the fool - this has happened like this twice in the last month - last night I must have called 10 times between 8pm and 10pm - they finally told me that if no one calls back I should know - they don’t service after 10pm - that is a horrible way to treat an elder person with medical issues in Florida with this heat - they should tell you the service request is simply a "roll of the dice" you may get service, you may not - at their leisure and their convenience with NO communication unless you call back and hound them. This won’t happen to me again - I am a customer for life for good service and have owned my home for over 20 years - but only if it is good service and Frank's AC is clearly lacking.

  Frank's Air Conditioning, Inc.

  Date: 09/28/2023

  We apologize for this inconvenience. We work very hard to take care of our customers in a timely manner. The technician on call stated he tried to call on 6/25 and there was no answer. We would like to do anything we can to make up for this.

• Review fromJean J

  Date: 08/08/2023

  5 stars
  Absolutely awesome !
  
  I have dealt with many contractors and Franks AC. is one of the best! They have been servicing my property for several years and need a 5-star rating in all areas, Professional, courteous, timely, etc. Also, they are a local, family-owned business with a reputation to uphold (unlike national chains that put you through endless loops and non-service when you call with a problem.) Hire them.